Servicing Instructional Designer

At Lendbuzz, we believe financial opportunity should be more personalized and fair. We develop innovative technologies that provide underserved and overlooked borrowers with better access to credit. From our employees to our dealers, partners, and borrowers, we’ve built a company and a culture around a resolute belief in the promise and power of diversity. We value independent and critical thinking. We are looking for an outstanding team member to join our Loan Servicing team who will play a key role in developing and delivering programs that enhance the skills and knowledge of our team members ranging from newly hired personnel to existing staff. Key Responsibilities: Design, develop, and maintain training materials, including presentations, reference materials, and SOPs applicable to auto finance operations. Maintain expert knowledge of information delivered, acting as a subject matter expert for our team members. Conduct training needs assessment to identify knowledge gaps and development opportunities within the team. Evaluate the effectiveness of training programs through feedback, testing, and performance metrics Ensure all training materials and programs comply with industry regulations and company policies. Act as a co-facilitator or primary backup trainer for onboarding and continuing education sessions The unique ability to sit focused and build technical training content, then easily pivot into an enthusiastic, high-energy live presenter Ability to manage multiple small-to-medium design projects simultaneously. Key Requirements: Minimum of 3 years experience in training and development/instructional design, preferably in auto finance or financial services industry. Familiarity with consumer debt collection regulatory compliance requirements preferred. Excellent presentation, communication, and interpersonal skills. Strong organizational and project management abilities. . The Ideal Candidate Will Have: Outstanding organizational skills Excellent written and verbal communication skills Creativity and ability to develop engaging visual content High level of integrity Strong sense of teamwork, yet able to work independently Self-motivated and able to work with minimal supervision Works well in fast pace, high-volume environment Excited by the idea of constant change, you are comfortable being uncomfortable We believe: Diversity is a competitive advantage. We celebrate our differences, and are better when we have a variety of experiences, viewpoints, and backgrounds. Compassion is a strength. We care about our customers and look to build long-term relationships with them. Simplicity is a key feature. We work hard to make our forms and processes as painless and intuitive as possible. Honesty and transparency are non negotiable. We incorporate these traits in all of our interactions. Financial opportunity belongs to everyone. We work every day to improve lives by extending this opportunity. If you believe these things too then we would love to hear from you! Background Checks After an offer is accepted, Lendbuzz conducts a pre-employment background check. Any evaluation of the background check will be subject to an individualized assessment, taking into account the applicant’s or employee’s specific record and the responsibilities and requirements of the particular role. A Note on Recruiting Outreach We’ve been made aware of individuals falsely claiming to represent Lendbuzz using lookalike email addresses (eg @ lendbuzzcareers.com ). Please note that all legitimate emails from our team come from @ lendbuzz.com . We will never ask for sensitive information or conduct interviews via messaging apps.