ServiceNow Systems Analyst

Overview What We Do We calm the confusion of IT by guiding the connection between people and technology. If a customer is looking for a better way to manage their warehouse inventory, equip their workforce, or secure their data, we make it happen. All it takes is finding the right combination of tech hardware, software, cloud solutions, and support services. That’s what we do. We’re the IT Department’s IT Department. Who We Are Our team is made stronger by a multitude of backgrounds, experiences, and perspectives. It’s what makes Connection unique—what drives us to innovate and create technology solutions that stand apart from the crowd. We’d love for you to be a part of that fabric, to share your ideas and experiences with a team that thrives on fresh thinking, creativity, and helping others. Why You Should Join Us You’ll find supportive teammates and a rewarding career at Connection—plus great benefits. We take pride in supporting employees with a total rewards package that provides financial, emotional, and physical resources for you and your family. Our compensation, 401k plans, medical insurance, and other benefits are progressive and competitive. We value the importance of our employees’ emotional wellbeing. To support employees, we provide free therapy visits, mental health coaching and tools, and meditation resources. You’ll also enjoy a generous paid time off package that includes not only vacation and care time, but also Wellness and Volunteer Time Off days. Applicants must be authorized to work for any employer in the U.S. We are unable to sponsor or take over sponsorship of an employment visa at this time. Responsibilities • Designs business-focused solutions in ServiceNow to ensure systems meet requirements, are efficient, effective, and scalable in support of organizational goals.• Partners with Business Analysts, ServiceNow Administrators, and Developers to produce technical specifications, support testing, and develop internal implementation plans.• Leads or participates in discovery calls and workshops as a ServiceNow subject matter expert to identify business needs and define, redesign, and improve internal processes.• Conducts gap analysis, documents current state and to-be state, and provides thought leadership to advise stakeholders on leveraging ServiceNow’s capabilities to improve business operations.• Manages, documents, and communicates system requirements to the delivery team to ensure proposed solutions and implementations meet stakeholder expectations.• Keeps abreast of ServiceNow technology to stay up to date with the latest ServiceNow features, updates, and trends to inform practice direction.Reviews ServiceNow technical literature.Attends meetings and training opportunities• Performs all other duties or special projects as assigned. Min USD $97,000.00/Yr. Max USD $125,000.00/Yr. Qualifications • Minimum 3 years of experience in process definition, developing system requirements, documentation, and project artifacts.• Proven analyst experience across a range of ServiceNow modules including Field Service Management, Customer Service Management, Technology Provider Service Management, Project Portfolio Management, IT Service Management, and Hardware Asset Management.• Proven experience leading workshops, discovery calls, gathering and documenting requirements, and influencing decision makers at senior levels.• Ability to provide technical guidance across stakeholders while working closely with delivery teams.• Understanding of ServiceNow modules, integrations, capabilities, and platform technologies.• Strong organizational and time management abilities with a track record of communicating complex ideas effectively across a large organization.• Excellent problem-solving skills and ability to analyze complex business requirements.