ServiceNow Owner & German-Speaking
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ServiceNow Owner & German-Speaking Own and optimize ServiceNow operations in an international environment. Looking for German-speaking professionals with strong stakeholder management and ITSM / Agile experience. APPLY NOW YOUR MISSION Take ownership as Service Manager / Service Owner for ServiceNow-based applications, ensuring end-to-end accountability Act as the primary point of contact for clients and internal stakeholders, translating needs into clear delivery priorities Shape and prioritize incoming demands, ensuring maximum business value and impact Own the service backlog lifecycle , driving continuous refinement and alignment with delivery teams and actively contributing to Agile ceremonies (backlog refinement, sprint planning, reviews) Partner with developers, architects, and operations teams to ensure stable, high-quality service delivery aligned with ServiceNow best practices YOUR EXPERIENCE & TALENTS Experience with ServiceNow or similar ITSM platforms , supporting business-critical services and operations Hands-on knowledge of working with ServiceNow to support, adapt, and enhance platform functionality based on business needs Strong understanding of incident, request, workflow, and service management processes , ensuring stable platform performance Proven stakeholder management skills , with the ability to gather, prioritize, and translate requirements into delivery Experience in ServiceNow or IT service environments , ideally within Agile or cross-functional teams ServiceNow certifications/trainings and exposure to modules such as ITSM or CSM are a plus BENEFITS OFFERED BY OUR CLIENT International projects, modern technologies & a highly skilled global team Attractive compensation package with additional health & life insurance Continuous learning, certifications & professional development opportunities Hybrid working model with high flexibility and work-life balance Modern office environment plus access to 50+ employee benefits & services PERFECT MATCH? We look forward to receiving your application! QUESTIONS? Please contact Tanya at: +49 30 233 291 755 RECOMMENDATIONS? We’ll reward the successful placement of your recommendation with EUR 400 Department IT & Tech Locations Sofia Remote status Hybrid Employment type Permanent Full-time Employment level Senior Level / Professionals Position at Client