The ServiceNow Manager will be the subject matter expert for all modules within ServiceNow along with partnering with business leaders and key stakeholders for the design, development, and architecture of core ServiceNow capabilities in accordance with business and client requirements to meet business goals and objectives. The SN Manager will provide tools and capability recommendations based on experience and research of platform functionality. This role will be a critical member of the Operations team.
Key Considerations:
Must be authorized to work in the U.S.
This is a full-time, direct hire position: Monday - Friday, 8:00 AM - 5:00 PM (EST)
While working from home, employees must have a reliable internet connection and must work in an environment free of noise and distraction.
Compensation Disclaimer
: The pay range listed for this position is based on market data across various U.S. locations and reflects the company’s good faith estimate of what it reasonably expects to pay. Actual compensation may vary depending on geographic location, relevant experience, and other job-related factors. This range also accounts for potential growth and progression within the role. Final compensation will be determined after a successful interview process and may be discussed in more detail during later stages.
Essential Duties and Responsibilities
Manages a team
of developers, vendors and administrators who support the ServiceNow application.
Leads the design, development, and continuous improvement of solutions in ServiceNow for internal and external projects.
Collaborates with key business leaders, stakeholders, and Information Technology team for the design requirements and implementation for development projects.
Creates and maintains reports and dashboards.
Leads the support, administration, and maintenance of ServiceNow platform and associated applications.
Creates and maintains API and data integrations between the platforms and other services and applications.
Develops system integrations and process automation to meet the business and client goals and objectives.
Monitors health, usage, and overall compliance of ServiceNow applications.
Loads, manipulates, and maintains data between ServiceNow and other systems.
Leads and participates in administration of ServiceNow to include upgrades and updates.
Serves as ServiceNow technical contributor, maintains technical expertise, relevant industry standards, and best practices.
Ensures the logical and systematic conversion of product requirements into systems solutions that acknowledge technical, schedule, and cost constraints.
Researches and resolves more complex technical problems in both production and non-production environments.
Develops creative technical solutions to complex problems.
Exercises judgment in methods, techniques, and evaluation criteria for obtaining results.
Applies technical expertise and knowledge to other related disciplines.
Appropriately identifies and assesses risk when business decisions are made, including but not limited to compliance and operational risks.
Demonstrates consideration for BCS365’s reputation as well as our clients, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues.
Perform other related duties as assigned.
Competencies, Skills, and Qualifications
BS degree required, preferably in Computer Sciences, Information Technology, Computer Engineering, or related IT discipline, or equivalent experience.
Minimum 7+ years of experience developing, implementing, configuring, and customizing ServiceNow in an enterprise environment.
Experience in Custom Application Development using ServiceNow
Proficiency in ITIL practices and Incident Management tools within ServiceNow
Experience with integrations from ServiceNow to other applications via API connections is a plus.
Strong business and analytical skills with the ability to recommend solutions
Strong problem-solving and troubleshoots skills
Experience being a product owner with a technical background in development
Motivated team player with demonstrated success in communicating complex subject matter to all levels of the organization including senior leadership
Experience working with ServiceNow in a Scrum/Agile environment, prioritizing features, and leveraging the tool for automation testing
Skilled in managing product backlogs in Agile, handling bug fixes, conducting UAT, creating flow charts and diagrams to visualize workflows
Experience in collaborating with technical teams and business leaders.
Strong communicator skills
Skilled in requirements gathering and documentation
Perks & Benefits
Insurance Coverage: Health, Dental, Vision, Life/AD&D, Long-Term Disability, Accident, Hospital Indemnity, Critical Illness
Paid Time Off (Vacation, Holidays, Birthday)
401k Retirement Plan with Company Match
Peer-to-Peer Recognition
Learning and Development
Pet Insurance
Fun On and Off-Site Events
Referral Bonus Program
Employee Assistance Program