Senior Project Manager
Level:
Sr Consultant
Location:
Remote USA
Travel:
Up to 15%
Degree of Independence
Leads large, complex projects or multiple workstreams with full ownership. Provides guidance to junior team members and supports internal initiatives.
Experience Requirements
Professional Services Experience:
5+ years
ServiceNow Experience:
4+ years
Job Summary
The Senior Project Manager drives delivery of large, complex ServiceNow projects or multiple concurrent workstreams. This role ensures delivery excellence, manages risks proactively, advises clients as a trusted partner, and mentors junior project managers. In addition, the Sr PM supports pre-sales activities and contributes to organizational initiatives that advance project management practices.
Job Duties & Responsibilities
Oversee large, complex projects or multiple concurrent engagements.
Ensure smooth Sales-to-Delivery transitions and team onboarding.
Develop and deliver kickoff presentations with partners and executive-level clients.
Lead and advise clients through Change Control and scope management.
Serve as a trusted advisor, ensuring alignment, transparency, and trust in all communications.
Analyze CSAT trends to identify systemic issues and recommend improvements.
Facilitate weekly status meetings, reporting on scope, budget, risks, and issues.
Lead agile ceremonies across projects to drive organizational agility.
Ensure timely completion of stage sign-offs in alignment with NOW Create and SDM methodology.
Maintain weekly PSA updates and manage complex resource scheduling.
Lead operational readiness planning, including deployment and best practices.
Proactively assess risks, anticipate challenges, and resolve issues to limit escalation.
Advise clients on ServiceNow capabilities and leading practices.
Mentor Associate and Project Managers.
Participate in pre-sales activities to represent project management expertise.
Support Project Delivery Team initiatives to improve tools and processes.
Collaborate with OCM and consulting leaders on internal initiatives.
Certifications
ServiceNow CSA Certification
ServiceNow CIS–HR Certification
ServiceNow HRSD Professional Suite
Industry Project Management Certification (e.g., PMP, ScrumMaster)
Values in Action
Champion and model Team-First, Humble, Innovative, and Service-Oriented values.
Promote transparency and accountability across all projects and teams.
Demonstrate expertise across multiple methodologies, tailoring approach to client needs.
Communicate with influence, building trust with executives and stakeholders.
Apply deep ServiceNow and industry expertise to deliver customer success.