ServiceNow Consultant/ Developer

As the ServiceNow Developer/ Consultant , you will play a key role in maturing and expanding our relatively new ServiceNow environment. Working across ITSM, CSM, and SOM, you will ensure the platform is stable, scalable, and aligned to best practice governance. You’ll provide deep technical expertise, guide process improvements, and help embed structure and consistency across our ServiceNow ecosystem. • Develop and maintain ServiceNow configurations, workflows, integrations, and automation across ITSM, CSM, and SOM modules. • Execute platform enhancements, upgrades, and feature enablement in line with roadmap priorities and governance standards. • Provide advanced troubleshooting, root cause analysis, and technical support across the ServiceNow platform. • Support business and IT stakeholders in shaping requirements and converting them into robust, scalable designs. • Lead improvements to CMDB data quality, governance, and lifecycle processes, ensuring accuracy and service alignment. • Establish and refine platform processes, standards, and documentation for a growing and maturing instance. • Monitor platform usage and performance, identifying opportunities for automation, optimisation, and enhanced user experience. • Maintain accurate technical documentation, knowledge articles, and configuration inventories. How you do it: Atturra values described as behaviours: 1. Effective Communication 2. Stakeholder Management 3. Problem-Solving 4. Analytical Skills 5. Continuous Learning Working Conditions: Permanent full time Remote based in the Philippines Sydney time (6am to 3pm Manila time shift) What will make you successful in this role? • 8+ years of ServiceNow development experience, ideally supporting multiple ITSM adjacent modules (ITSM, CSM, SOM preferred). • Strong hands on experience with ServiceNow configuration, scripting (JavaScript/Glide), Flow Designer, UI policies, and integrations (REST/SOAP). • Demonstrated experience improving CMDB governance, data models, relationship mapping, and operational processes. • Familiarity with platform architecture, upgrade planning, best practice patterns, and lifecycle management for a growing instance. • Solid understanding of ITIL processes and proven ability to embed structure within maturing ITSM environments. • Strong problem solving ability with experience diagnosing complex ServiceNow issues across modules. • Excellent communication skills with the ability to partner effectively with both technical teams and business stakeholders. • ServiceNow Certified System Administrator (CSA) required; additional CIS certifications (CSM, ITSM, Discovery, or SOM) are highly regarded. Why is this an exciting opportunity? Atturra is one of the fastest growing ASX-listed advisory and IT solutions companies in Australia, giving you a strong foundation to fulfil your career ambitions. We currently have 1300+ professionals working across Australia, New Zealand, Singapore, Hong Kong, and USA who are using innovation to lead the way. Our Corporate team consists of executive-level management and key functions, including Finance, IT, Legal, Marketing & Communications, People & Culture, Talent Acquisition and other corporate services that support the seamless operation of Atturra and its business units. This is your chance to make an impact. Come and join our talented and creative team of change makers to redefine the future through technology. What our people say: “We are working towards a very bright future.” “It's a company with vision and a promising future. ” Why you’ll love working here Culture of possibility At Atturra we embrace innovation within our teams, fostering an environment of possibility and growth. We believe in creating a supportive and welcoming culture, where everyone is encouraged to achieve success through collaboration, continuous learning, and smart work practices. A strong set of company values Our culture is reflected by our employees who demonstrate camaraderie, innovation, dedication, respect and excellence in everything they do. These traits have become integral to the way we do business and are the values we strive for. Valuable employee benefits • Employee benefits, recognition, and wellbeing platform • Career growth via succession planning, internal promotions, and mentorship opportunities • Ongoing investment in professional development through industry and technology certifications, and study assistance • Mental health support through our Employee Assistance Program • Support for family and caring responsibilities, including paid parental leave • Employee referral program, with monetary incentives offered Commitment to Diversity, Equity, and Inclusion At Atturra, we are committed to addressing the digital skills gap and championing diversity, equity, and inclusion. We welcome applications from individuals of all backgrounds — including Veterans, Aboriginal and Torres Strait Islander people, people with disability, members of the LGBTQI+ community, culturally diverse individuals, and other underrepresented groups. Supporting Australia’s veterans We are proud to be recognised as a Veteran Friendly Employer under the Department of Veterans’ Affairs Veteran Employment Commitment (VEC). Atturra is dedicated to supporting Australia’s veteran community by enhancing recruitment, support, retention, and leadership opportunities. Our goal is to ensure veterans build meaningful and impactful careers with us. What our people say: “Atturra has a great working environment and management are very supportive of their staff. We celebrate success and have fun while working hard.” How to apply All applications must be submitted online via our Careers page. Late applications or those sent by email will not be prioritised. Please ensure your application is complete and that you have answered all required questions before submitting. https://atturra.com/au-en/careers Talent Pool This recruitment process may also be used to create a talent pool for similar ongoing or temporary opportunities that may arise within the next 12 months. Recruitment Agencies and Headhunters Our Talent Acquisition team is managing this recruitment process and will reach out if additional support is required. Atturra only accepts referrals from agencies on our official supplier list via the Agency Portal. To participate, agencies must complete our procurement process, hold an approved fee agreement, and be formally invited by the Talent Acquisition team for a specific vacancy. Submissions made outside of this process will not be considered. We also request that agencies do not contact Atturra employees outside the Talent Acquisition team regarding hiring matters. Agencies interested in joining our official supplier list may send an expression of interest to [email protected]. Please note, our supplier list is reviewed annually.