ServiceNow Business Analyst (mid-level)

Bravium Consulting is a dynamic and rapidly growing firm specializing in technology and management consulting for both public and private sector clients. Our team of skilled, certified professionals is dedicated to delivering innovative, effective, and fast-executing solutions. As a three-time ServiceNow Partner of the Year—winning Creator Workflow Partner of the Year in 2022, ServiceNow Store Partner of the Year in 2024 AND 2025 ServiceNow Worldwide Innovation Partner of the Year! — we take pride in our expertise and commitment to excellence. At Bravium, we believe that our people are our greatest strength, which is why we invest in hiring top talent who align with our core values: Strive for Greatness Do the Right Thing Foster Teamwork Respect Each Other Grow Together We are seeking a skilled ServiceNow Business Analyst to join our team supporting federal government clients. This role is ideal for professionals with strong analytical capabilities, a deep understanding of ServiceNow, and a commitment to delivering high-impact solutions in a mission-driven environment. ESSENTIAL JOB FUNCTION Collaborate with government stakeholders to elicit, analyze, and define functional and technical requirements for ServiceNow implementations and enhancements. Facilitate the prioritization of business needs, translating them into scalable ServiceNow solutions that align with agency goals and compliance standards. Design and document business processes, workflows, functional specifications, user stories, and test plans. Lead and support system and user acceptance testing to ensure solutions meet business requirements and quality standards. Partner with technical teams to validate functionality and ensure solutions are built to specifications. Develop and maintain a strong understanding of federal agency operations, applying industry best practices to drive continuous improvement. Conduct workshops and presentations to communicate requirements, process improvements, and system capabilities to both technical and non-technical audiences SKILLS & ABILITIES Understanding of Agile methodologies and tools (e.g., Jira, Confluence) Strong interpersonal and communication skills, with the ability to present complex ideas clearly and effectively Demonstrated ability to work effectively in fast-paced, team-oriented environments with diverse stakeholders EDUCATION & CERTIFICATIONS Bachelor’s degree (or equivalent experience) in Business, Information Systems, Computer Science , or related field U.S. Citizenship is required Active Public Trust clearance or the ability to obtain one EXPERIENCE Minimum 5 years of business analysis experience, preferably in a government or federal consulting environment Hands-on experience with ServiceNow, including familiarity with common modules and functionality Proficiency in developing business process documentation using Microsoft Visio or similar tools Experience translating business needs into detailed technical requirements Familiarity with the Software Development Life Cycle (SDLC) and ITSM best practices About Bravium Consulting Bravium Consulting provides technology and management consulting services for the public and private sectors. Our team is comprised of skilled, certified consultants that help clients achieve success with effective, created, and rapidly-executed solutions. Bravium Consulting is rapidly growing and we are always looking for intelligent and motivated people to join our team. We are committed to excellence so training, supporting, and empowering our team is a top priority for us. We offer competitive salaries and a comprehensive benefits package which includes: 15 PTO days 11 paid holidays Medical Insurance Dental Insurance Vision Insurance Short Term and Long Term Disability coverage with 100% premium support 401k Program with Bravium matching 100% of up to 4% of salary Training Program Employee Assistance Program Maternity Leave Paternity Leave Annual performance bonuses Referral bonus Flexible work arrangements Access to robust training and professional development program Employee Assistance Program (EAP) for mental health and wellness support Bravium Consulting verifies candidate identity as part of its hiring process to prevent interview fraud and protect company and client data. Identity verification is conducted after a conditional offer of employment and prior to the start date is a required condition of employment . Bravium Consulting is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis disability.