ServiceNow Account Executive
Location:
Remote (US)
Travel:
Up to 33%
Degree of Independence
High. This role requires significant autonomy in developing business development strategies, managing sales execution, and representing the company's values and value proposition to executive-level partners, prospects, and customers.
Job Summary
As a ServiceNow Account Executive, you will be a critical driver of the company’s growth and partnership with ServiceNow. You will be responsible for identifying, developing, and closing complex, high-value deals within the enterprise markets, focusing on leveraging the ServiceNow platform to deliver transformative digital workflow solutions for our customers. This role demands a strategic, consultative approach, a deep understanding of the ServiceNow ecosystem, and a proven ability to build lasting executive relationships.
Job Duties & Responsibilities
Account Development:
Develop and execute a comprehensive territory plan to achieve and exceed sales quotas, focusing on new logo acquisition and expansion within existing accounts.
Pipeline Management:
Proactively manage a high-value sales pipeline from lead generation through deal closure, providing accurate forecasts and maintaining CRM data integrity.
Executive Engagement:
Build and nurture strong, trusted-advisor relationships with C-level executives and key stakeholders, understanding their business challenges and positioning the company's ServiceNow-based solutions as strategic imperatives.
Solution Selling:
Collaborate with the client partners and the consulting team to craft tailored, compelling solution proposals that articulate clear return on investment (ROI) and value to the client.
ServiceNow Partnership:
Act as a key liaison with ServiceNow sales teams to co-sell, align on strategy, and ensure mutual success.
Experience Requirements
Minimum of 7 years of enterprise software or IT consulting sales experience, with at least 4 years focused on the ServiceNow platform and ecosystem.
Proven track record of consistently meeting or exceeding annual sales targets (quota attainment).
Deep functional and technical understanding of one or more ServiceNow workflows (e.g., ITSM, HRSD, CSM, Security).
Experience in value-based selling methodologies and complex, multi-year contract negotiation.
Required Skills
Exceptional communication and presentation skills, capable of delivering impactful value propositions to executive audiences.
Strong strategic and analytical thinking to identify market opportunities and competitive positioning.
Proficiency in CRM software (e.g., Salesforce) and pipeline management best practices.
Ability to thrive in a fast-paced, high-growth environment and manage multiple priorities simultaneously.
Values in Action
Our values guide every action we take, ensuring our growth is aligned with our purpose.
Shape and reinforce values at an enterprise level internally and externally.
Execute on organizational standards for transparency, humility, and accountability.
Scale sales within your territory and bring innovative methods to the team.
Demonstrate executive presence and strategic communication skills.
Recognized as an expert in ServiceNow.
Key Metrics
Quota Attainment
New Logo Acquisition Rate
Pipeline Health and Velocity
CSAT