Service Steering Manager (m/f/d)

Service Steering Manager (m/f/d) Knauf stands for opportunity. This exciting role offers you the ideal opportunity to begin and further develop an impressive career within a values-driven culture. As a global building materials manufacturer with 43,500 employees in 90 countries , we offer diverse opportunities to ambitious talent. We value every contribution and are committed to creating a safe and inclusive work environment with the aim of developing sustainable solutions for a better future . Knauf Digital GmbH is proud to be a part of the Knauf Group. With a long-standing tradition, and a growing international presence, we are seeking dedicated individuals to help us achieve our long-term vision. Can you say ‘yes’? Is respectful and appreciative interaction within the team a given for you? Do you always put the customer at the center of your actions? Do you consider the future and upcoming generations in your actions? Do you strive for personal and professional growth? What you'll do Own and optimize the Service steering landscape together with other functional steering managers and your IT counterparts Drive the definition and implementation of a state-of-the-art steering landscape for Service in Tableau, Salesforce and Genesys in close collaboration with the Knauf IT & Group Management to foster data-driven decision making across the Knauf Group Prioritize and steer major and CI releases for any required platform (Salesforce, Genesys and Tableau) Act as a counterpart for change and training functions to enable users and service leaders to make best use of the steering products under your ownership and to drive actions from it Serve as the main contact person for the Product Managers to ensure stable operations Who you are Hold a degree in business or a related field, with at least three years’ practical experience in commercial analytics roles and expertise in Customer Service Possess a strong analytical mindset with a proven track record in creating and implementing KPIs and dashboards with understanding of tools like Tableau, Power BI, Salesforce, Genesys and advanced MS Office skills (PowerPoint, Excel, Word and Outlook) Have in-depth knowledge of commercial processes, particularly within customer service frameworks (SAP, Salesforce, Genesys) Experience in leading global projects, monitoring progress and outcomes, providing data-driven insights to support top management decision-making and strategic alignment Excel in communication, aligning diverse perspectives and presenting complex topics clearly to peers and management in multicultural settings since you are fluent in English (verbal and written) What we offer you We all shape our lives individually. As an employer, we play a significant role in the daily life of our employees and aim to support them with various offerings. This includes, among other things: Security : Permanent employment contract in a stable, successful family-owned company. Flexibility : 30 days of vacation, special leave for certain occasions, a broad time window for flexible working and weekly home office days. Fitness and health : Offers of active health promotion, company doctor, occupational health and safety, etc. Welcome approach : Individual onboarding days, company and team events. Career and professional development : Individual support and promotion for part-time studies, further education and training. Benefits and vouchers : Discounts on well-known brands and reduced-price employee purchases. E-Bike leasing : Using tax advantages while promoting your own health. Relocation support : Assistance with international relocation Knauf as an employer Knauf Digital GmbH is the innovation hub of the Knauf Group and is shaping the future of construction through digital solutions. With creative software developments and smart services, we optimize construction processes and create added value for our customers. The Knauf Group is proud to be an equal opportunity employer. We are committed to a diverse and inclusive work environment, and we make all personnel decisions across all areas of our company based on experience, skills and integrity. We encourage applicants from all walks of life to apply for our positions, regardless of age, gender, gender identity, disability, sexual orientation, origin, religion and so forth. Share our values and become part of the team to shape the future of Knauf together. Department Sales & Service Excellence Locations Munich and Kitzingen Remote status Hybrid Firma Knauf Digital GmbH About Knauf Digital As a subsidiary, Knauf Digital GmbH has the mandate to drive commercial excellence through digitalization for all companies of the Knauf Group globally. Our mission is to rethink what it means to provide value to our customers and thereby drive growth for our businesses around the world. We focus on reinventing marketing, sales and service processes and integrate these processes with custom-made software and digital interaction solutions that we build for our customers along the entire construction value chain.