Service Management Process Manager (with French)

Who we are NTT DATA is a leading global provider of infrastructure and platform services, partnering with some of the world’s most innovative technology vendors. We help organizations modernize their IT landscapes, increase operational efficiency, and enable sustainable business growth through reliable and scalable platforms. We’re looking for passionate, curious, and motivated individuals to join our team and work with clients to translate complex technology into real business value—driving transformation, resilience, and long-term success. What you'll be doing Being part of the team responsible for operating the European Commission’s Network Managed Services under the NMSIII framework contract, covering a large-scale, multi-site, mission-critical infrastructure. Designing, developing, implementing, and continuously improving service management processes aligned with ITIL V3 and/or DevOps best practices across a complex ecosystem, including network, security, telephony, compliance, and supporting infrastructures. Proactively supporting operational teams, including approximately 60 on-site staff across Brussels and Luxembourg, by embedding process excellence into daily activities and ensuring consistent, high-quality service delivery. Reviewing, assessing, and enhancing existing procedures to increase process maturity and operational efficiency. Performing and supporting process audits to ensure compliance with defined standards, KPIs, and contractual obligations. Defining, tracking, and reporting on process performance metrics, identifying gaps, and driving continuous improvement initiatives. Leading and managing the annual service management process workplan, ensuring alignment with organizational goals and contractual requirements. Translating process needs into clear tooling specifications, contributing to automation and reliability improvements across the service landscape. Collaborating with technical and operational stakeholders across domains such as LAN/WAN infrastructure, security layers, data centers, and test/lab environments to ensure processes are practical and effectively implemented. What you'll bring along Master’s degree or equivalent is considered an asset. Minimum 3-5 years of experience in ITIL V3 process design, implementation, and continuous improvement within complex IT environments. ITIL certification (V3 or higher) is strongly preferred. Good understanding of network environments; knowledge of technologies such as Juniper SD-WAN is an advantage. Strong knowledge of one or more IT domains (network, security, infrastructure, or service management). Proven ability to produce clear, structured, and high-quality documentation. Strong analytical and organizational skills, with the ability to manage multiple processes and priorities effectively. Excellent interpersonal and communication skills, with the ability to work across diverse technical and operational teams. Excellent command of both spoken and written English and French Document What’s in it for you ✔ New beginnings can be a challenge. We promise a smooth integration and a supportive mentor ✔ Pick your working style: choose from Remote, Hybrid or Office work opportunities ✔ Early bird or night owl? Our projects have different working hours to suit your needs ✔ Nobody is born an expert. Sharpen your tech skills with our sponsored certifications, trainings and top e-learning platforms ✔ We want you to stay healthy! Enjoy our Private Health Insurance ⁠– it’s custom-made for you ✔ A clear mind is a healthy mind. Attend individual coaching sessions or go one step further by joining our accredited Coaching School ✔ Make the most of our epic parties or themed events – they’re lovingly designed for our people and their families ✔ NTT DATA recruiters will never ask job seekers and candidates for payment or banking information during the recruitment process, for any reason. Please remain vigilant of third parties that may try to impersonate NTT DATA recruiters, either in writing or by phone, in an attempt to deceptively obtain personal data or money from you. All email communications from an NTT DATA recruiter will be associated with an @nttdata.com email address. NTT DATA will not use any non-NTT DATA or personal email domains (Gmail, Yahoo, etc.) or personal communication channels (WhatsApp, Facebook etc) at any time during the recruitment process. If you suspect any fraudulent activity, please contact us. NTT DATA Romania is an equal opportunity employer and considers all applicants regardless to race, color, religion, citizenship, national origin, ancestry, age, sex, sexual orientation, gender identity, genetic information, physical or mental disability, veteran or marital status, or any other characteristic protected by law. We are committed to creating a diverse and inclusive environment for all employees. Not the job for you? Perhaps you have a friend who would be a perfect fit. Send them this link! What’s in it for you New beginnings can be a challenge. We promise a smooth integration and a supportive mentor Pick your working style: choose from Remote, Hybrid or Office work opportunities Early bird or night owl? Our projects have different working hours to suit your needs Nobody is born an expert. Sharpen your tech skills with our sponsored certifications, trainings and top e-learning platforms We want you to stay healthy! Enjoy our Private Health Insurance ⁠– it’s custom-made for you A clear mind is a healthy mind. Attend individual coaching sessions or go one step further by joining our accredited Coaching School Make the most of our epic parties or themed events – they’re lovingly designed for our people and their families Make this the place you grow Your unique talent is what matters. NTT DATA Romania is an equal opportunity employer and considers all applicants regardless to race, color, religion, citizenship, national origin, ethnicity, age, gender, sexual orientation, gender identity, genetic information, physical or mental disability, veteran or marital status, or any other characteristic. Document Third parties fraudulently posing as NTT DATA recruiters NTT DATA recruiters will never ask job seekers and candidates for payment or banking information during the recruitment process, for any reason. Please remain vigilant of third parties that may try to impersonate NTT DATA recruiters, either in writing or by phone, in an attempt to deceptively obtain personal data or money from you. All email communications from an NTT DATA recruiter will be associated with an @nttdata.com email address. NTT DATA will not use any non-NTT DATA or personal email domains (Gmail, Yahoo, etc.) or personal communication channels (WhatsApp, Facebook etc) at any time during the recruitment process. If you suspect any fraudulent activity, please contact us. #LI-AR2