Service Integration and Management (SIAM)

Founded in 2009 and headquartered in Ann Arbor, MI, TEKWISSEN™ provides a unique portfolio of innovative capabilities that seamlessly combines clients insights, strategy, design, software engineering and systems integration. Our tightly integrated offerings are tailored to each client’s requirements and span the services spectrum from Application Development/Maintenance, testing, Technology Consulting & staffing. The company is primarily focused on information technology, engineering, healthcare, financial technology and contingent workforce solutions. It operates in seven business segments including Commercial, Professional & Technical, EMEA Commercial, and EMEA Professional & Technical. The company provides professional and technical expertise in the fields of Telecom, Education, Banking, Retail, e-commerce, Automotive, Life Science, Insurance, legal, healthcare, among others. It also offers outsourcing, consulting, recruitment, career transition, and vendor management services. We strongly believe: " If something cannot be measured, it cannot be managed. " TEKWISSEN™ measures all of these processes and applies corrective interventions to manage the quality process at its core. We are an Equal Employment Opportunity Employer M/F/V/D Recognitions: 2015 -America’s Fastest Growing Company by Inc.com 2015- SPARK FastTrack Award from Ann Arbor SPARK 2015 -Honoree of Diversity Focused Company by Corp! Magazine 2014- America’s Fastest Growing Company by Inc.com 2014- Michigan 50 Companies to Watch 2014 – DiSciTech Award in Technology by Corp! Magazine 2014- DiSciTech TECHNOLOGY Company of the year by Corp! Magazine 2014- SPARK FastTrack Award from Ann Arbor SPARK Specialties: Enterprise Solutions, Web Development, Data Warehousing, Systems Integration, IT Security, Storage Technologies, Development and Delivery, Business Intelligence, Telecommunications, Consulting and Planning, Network design, Implementation &Administration Location: REMOTE candidates willing to TRAVEL up to 50% of the time. Travel: 0-50% of the time. Expenses will be covered by client. Duration: 3 months temp to perm Interview: 1st will be over the phone. 2nd will be over Skype or in person Role Description: As a leading SIAM SME, develop and manage pipeline of SIAM, IT Service Management and ITIL consulting opportunities across a region. Deliver management consulting services to clients in the region, using insight and skills that will build a roadmap of future consulting based on recommendations. Provide strategic, unbiased and objective advisory services which assist organizations in migrating their business to be digital ready using automation and process simplification techniques, transforming both productivity and overall performance. Advise clients using expertise in areas such as change management, financial performance, marketing, business restructuring, and human resources, with an emphasis on managing risks and costs. Demonstrate strong leadership skills, excellent client management skills and a deep understanding of ITIL and organization change management methodologies. Possess a deep understanding of Agile and DevOps methodologies and a working knowledge of current tools, platforms and technologies, with demonstrable experience. Ability to research and analyze data to provide maturity ratings and present observations and recommendations to the clients and set a schedule for implementing improvements. Participate in networking activities and develop new strategy tools and techniques in areas of specialist expertise. Be recognized authority for leading the consultation in collaboration with a Unisys assigned team. Create unique value to Unisys clients through the development of solutions that utilize standard portfolio offerings while applying a consistent solution methodology to drive requirements based solution approach. Be the strong leader that can drive client projects while bringing together the people, process and tool needs to mature client environments as recommended. This includes representing the clients’ integrated solution that aligns the technical, business and service elements together. Accountabilities: Specific Accountabilities Include (but not limited to): Leads the writing of the solution overview and presents the Unisys solution to the client. Leads the Solution Verification Review Coordinates the costing/pricing of the Unisys solution Manages the scope of client requirements Provides input for internal and external documentation Provides input into the contractual terms and conditions of the solution (e.g. SLA achievement). Participates and capable of leading in the definition of the solution strategy for the client. Provides input into the Statement of Work and Joint Responsibility Matrix. Leads technical solution review sessions and participation in contract, HR, SLA and SoW negotiations. Lead or participate in the delivery and/or support of the teams delivering the solution. Performing process and maturity assessments Playing the role of the trusted advisor in client engagements. Role Objectives: Advise and consult clients on strategic direction Develop compelling and approved solutions, designs or artifacts based on client requirements and the Unisys portfolio. Create assessments that truly represent recommendations that will help a client drive to maturity and excellence, aligned to their business needs. Adhere to Unisys’ best practices and standards. Drive the application of expertise through: Participation as a peer reviewer Provide region-specific feedback for the development of the SIAM Domain Map client requirements to Unisys standard portfolio offerings Contribute to building a knowledge-sharing culture at Unisys by: Leveraging professional networking and collaboration tools Collaborating and sharing ideas and expertise with applicable Unisys communities of practice Providing feedback on solution experiences to consultants, product management and offering architects to provide further portfolio development and enhancements Document and provide feedback that improves architecture processes and quality. Support and contribute to customer satisfaction targets. Ensure early identification of problem areas in order to initiate corrective actions as appropriate. Candidate Qualifications: SIAM Management Consultant must have: Strong understanding of Service Integration and Management Techniques Strong understanding of ITIL and IT Service Management platforms Extensive experience in implementation and planning of Process reengineering and organizational change management Experience in providing the assessment of client requirements and integrated technical, business and service solutions. Strong solution design experience, business expertise, and commercial acumen to develop leading solutions across regional and global clients. Excellent communication and writing skills and be customer service-oriented. Specific Skills Required: ITIL Expert ISO/IEC 27000 Foundations ISO/IEC 20000 Consultant/Manager. Thanks & Regards Narendra (narendra(dot)s@tekwissen(dot)com (734-357-8978)