Rewrite the future and be the first point of contact for IT support, ensuring high-quality service delivery.
- Permanent full-time position available
- 9 day fortnight with RDO
- Flexible and hybrid working arrangements, including work from home
About The Role
The Service Desk Officer role focuses on providing customer-oriented IT support. Reporting to the Senior Service Desk Officer, this role involves managing incidents and service requests to ensure efficient resolutions. The successful candidate will be part of a contact centre-driven helpdesk environment, utilising remote support tools and in-person assistance.
Key Activities Of This Role Include
- Deliver responsive IT support as the first point of contact for Council staff and stakeholders, logging, prioritising, troubleshooting, and resolving incidents and service requests with a strong customer focus.
- Provide helpdesk, desktop, and field support across a seven-day roster, including after-hours and on-call duties, remote assistance, device/software setup, and escalation of complex issues where required.
- Support continuous service improvement and compliance by maintaining documentation, contributing to service desk processes, assisting with disaster recovery and business continuity activities, and adhering to Council policies, WH&S, and risk management requirements.
To Be Successful In This Role, You Will Have
- Certificate III in Information Technology or related field OR demonstrated solid contemporary experience in a similar role, combined with ongoing professional development.
To view our position description which provides more information for you to learn more about this role please click the Apply button.
Other Important Information
- The commencing salary for this position is up to 80k. Central Coast Council also provides progression opportunities for employees to progress up to the maximum salary of 92k on completion of assessment of skills and performance plus 12% superannuation
- We have a permanent full-time role available
- This role will be able to access a 9-day fortnight
- We are able to offer hybrid and flexible working conditions for this role - 2 days from home and 3 days onsite
- This position will primarily be based at the Wyong Administration Building with some requirements to be rostered at other sites, therefore preferable for the candidate to have a Class C drivers license.
Council may create an eligibility list from this recruitment process and may utilise this eligibility list to fill other permanent or temporary vacancies.
Extra Benefits
At Central Coast Council we provide team members with a range of extras that help them balance their life when they need it. Fitness Passports give access to a range of gyms. Wellbeing leave can be accessed twice a year to tick off something that means something to you - volunteering, health check-ups. And an Employee Assistance Program that offers a range of wellbeing initiatives to help you and your immediate family.
Other Extras Include
- Long service leave after 5 years of continuous service
- Free flu vaccination program
- Time provided for you to do annual skin cancer screening, Breast screen and blood donations
- Access to professional development with career development and learning programs through various platforms
- We reward and recognise our staff with our Cheers program
- Novated leasing partnerships.
Central Coast Council is committed to the goals of equal opportunity employment. We aim to provide a work environment for our employees that fosters equity, diversity and respect.
Council is committed to providing safe environments that protect the physical, emotional, cultural and social wellbeing of children on the Central Coast.
Want to know more?
The contact person for this role is
Kirsty Harris, Service Desk Specialist Lead. You can contact
Kirsty on
0434 085 730.
This position will close for applications at
midnight on Sunday, 21st June 2026.
To download our Privacy Statement click
Location
Central Coast Council is ideally located on the northern fringe of Sydney and just an hour's drive from Newcastle, the Central Coast offers one of the best places in Australia to live and work. The Central Coast is one of the fastest growing regions in NSW, the third largest Local Government Area (LGA) in NSW and the 6th Largest LGA in Australia.
How To Apply
We have put together some additional resources to help you
By completing and submitting this online application you confirm that any information that you provide in this application is true and correct and acknowledge that any offer of employment may be withdrawn should the information that you have provided in support of your application be shown to be false.
You also consent to employment screening checks being conducted where appropriate. This may include associated checks including reference checks, Working with Children Check, Entitlement to Work in Australia, employment history and an Australian Federal Police Check, as well as substantiation of educational qualifications, industry memberships, previous Central Coast Council employment history and association with professional bodies.
You also acknowledge that you will be required to provide proof of eligibility (including photo identification) to work in Australia if selected for an interview.
To Lodge Your Application, Please Follow These Steps
- Answer the on-line questions shown below.
- Attach your resume
- Attach your qualifications and licences.
Once your application is successfully lodged you will receive an automated response sent to your e-mail address. If a response is not received this means that your application has not been successfully submitted and you will need to lodge another application.
If you require assistance to lodge your application please contact our Talent Acquisition team by emailing If you are deaf, hearing or speech impaired, you can contact us through the National Relay Service TTY call 133 677 or Speak & Listen 1300 555 727.
Applicants who are selected for interview will be contacted by phone or e-mail.
You will have the ability to save your application as you go using the 'Save Application' button. You can start an application and return to it later via the automatic follow-up email once you have the time and required information at hand to finalise your application.
If you don't have access to a computer or electronic device, you can lodge your application at any of Council's Library locations. Pre-book a free 1-hour computer timeslot by contacting your nearest library
We will not accept unsolicited resumes or applications being presented by recruitment agencies.
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