Service Delivery/Provisioning

Service Delivery/Provisioning PRIMARY RESPONSIBILITIES & DUTIES Comms Group is a leading telecommunications solutions provider, committed to delivering high-quality Voice over Internet Protocol (VoIP) services. We are seeking an experienced Service Delivery based in Singapore with at least 5 years of relevant experience in processing orders for IP services and deploying end-to-end technical solutions. The ideal candidate must have expertise in provisioning services on AudioCodes and Ribbon SBC platforms as well as Microsoft Teams Direct Routing. Experience with other IP-PBX platforms (e.g. Vodia) would be strongly regarded. A strong fundamental knowledge of SIP (Session Initiation Protocol) and experiencing deploying IP-telephony solutions for corporate customers is essential for success in this role. Responsibilities 1. VoIP Provisioning: Execute end-to-end provisioning processes for VoIP services, ensuring seamless and timely delivery to customers. • Processing orders and generating plans and reports to manage workflows, correspond with customers and ensure a seamless experience. • Ordering services from upstream carriers, analysing order and KYC information. • Collaborating with stakeholders, internal teams, customers, and engage with carriers to procure VoIP services. 2. Project Management: • Define project scope, goals, and deliverables in collaboration with stakeholders. • Develop detailed project plans, timelines, and resource allocation. • Monitor project progress, identify risks, and implement mitigation strategies. 3. Technical Expertise: • Demonstrate advanced proficiency in configuring and troubleshooting AudioCodes, Ribbon, Microsoft Teams, and optionally Vodia equipment, ensuring optimal performance and resiliency • Configuring and testing new SIP trunk configurations or modifying existing services with new capabilities, features and routing • Investigating and resolve complex technical issues related to provisioning and delivery and escalating efficiently when necessary. 4. Quality Assurance: - Implement and maintain robust quality control measures to guarantee the accuracy and reliability of provisioned VoIP services. - Conduct regular technical audits to identify and address areas for improvement in the provisioning process. 5. Documentation and Reporting: • Develop and maintain detailed technical documentation for provisioning processes and configurations. • Generate comprehensive technical reports on provisioning performance, highlighting key metrics, and suggesting technical enhancements. 6. Cross-Functional Collaboration: - Collaborate closely with other technical teams, including Network Operations, System Administrators, Page 3 of 3 and DevOps, to ensure seamless service delivery. - Participate in cross-functional technical discussions and provide input for continuous improvement. 7. Compliance and Security: - Ensure adherence to industry regulations and security standards related to VoIP provisioning. - Implement and enforce security best practices in all technical aspects of provisioning activities. Qualifications: - At least 5 years of hands-on experience in VoIP service delivery with a focus on technical provisioning. - Extensive experience working with AudioCodes, Ribbon, Microsoft Teams, and optionally Vodia - Previous experience with another VoIP carrier is highly desirable. - Solid understanding of SIP (Session Initiation Protocol) and associated VoIP technologies. - Strong problem-solving and troubleshooting skills in a technical environment. - Proven track record of successful collaboration with carriers and technical teams. Education: - Bachelor's degree in a related technical field or equivalent work experience. Additional Skills: - Certifications in AudioCodes, Ribbon, Microsoft Teams technologies are highly desirable. - Proficiency in network and telecommunications infrastructure. - Familiarity with scripting languages (e.g., Python) for automation in provisioning tasks. - In-depth knowledge of SIP, including SIP call flows, SIP headers, and SIP response codes. Locations Robinsons Cyberscape Gamma, Ortigas Center, Pasig City Remote status Fully Remote Work Schedule Australian Eastern Standard Time Shifting Schedule? false Shifts with Daylight Savings? true About Satellite Office Satellite Office partners with some of the world’s leading brands to build high-performing offshore teams based in the Philippines. Our people work directly with international clients in roles that are meaningful, challenging, and rewarding. Whether you’re in customer service, IT, digital marketing, finance, or creative design, you’ll be empowered to do your best work, and build a career you can be proud of. At Satellite Office, we’re committed to creating a workplace unlike any other, fostering growth through engaging employee programs, continuous learning and development, team-building experiences, company-wide celebrations, and world-class office spaces. Why You'll Love Working Here: 🌟 You’re Valued. You won’t just be a number. You’ll be part of a close-knit, collaborative team where your contributions matter. 🚀 You’ll Grow. From day one, you’ll have access to learning opportunities, mentoring, and support to help you reach your full potential. 🎉 You’ll Belong. We’re proud of our vibrant and inclusive culture, filled with team-building events, company-wide celebrations, wellness programs, and more. 🏢 You’ll Work in Style. Our world-class offices are located in premium business hubs like BGC and Ortigas. Modern, comfortable, and designed to bring out your best. 💼 You’ll Work with Global Brands. We match you with top international clients where you’ll work directly with their teams and make a real impact. Whether you’re starting a new chapter or growing in your profession, Satellite Office is where you’ll find more than just a job. You’ll find a career you can be proud of.