Service Delivery Manager D365 F&O

Ready to take the next step in your service delivery career? At HSO, we’re looking for a driven Service Delivery Manager to join our Managed Services team. This is a great opportunity for someone with a solid foundation in Microsoft Dynamics 365 and service delivery who’s ready to take ownership of customer relationships and lead high-performing teams. In this role, you’ll manage service delivery for a portfolio of customers, ensuring high-quality support, strong performance, and continuous improvement. You’ll work closely with cross-functional teams and clients to deliver value, maintain service standards, and build long-term partnerships. If you enjoy working at the intersection of technology, operations, and customer success, we’d love to hear from you. About HSO At HSO, we’re more than a global IT consultancy, we’re a trusted partner for digital transformation. With over 2,800 professionals across 30+ countries, we help organizations innovate and grow using Microsoft technologies. We are a Microsoft Dynamics Inner Circle member for 21 consecutive years, placing us in the top 1% of partners worldwide. Our expertise spans Dynamics 365, Azure, and industry-focused solutions that drive real business impact. At HSO, you’ll join a diverse team of colleagues, working together on global projects in a collaborative and dynamic environment. Key Responsibilities Lead and support a DevOps customer support team to deliver high-quality managed services Build and maintain strong client relationships, ensuring satisfaction and trust Understand customer needs and translate them into effective service delivery Monitor service performance and ensure SLAs are met Handle escalations and coordinate timely resolutions Support budget tracking and contribute to cost optimization Identify opportunities for service improvements and act on feedback Collaborate with internal teams to maintain service standards and resolve complex issues Requirements Essential: 3+ years of experience within the Microsoft Dynamics 365 ecosystem Experience in service delivery, support, or managed services environments Understanding of Dynamics 365 F&O and Microsoft cloud technologies (Azure) Strong communication skills with a customer-focused mindset Ability to manage priorities, stakeholders, and service expectations Experience working in structured environments (Agile, DevOps, or similar) Nice to have: Bachelor’s or Master’s degree in IT, Business, or related field Experience with release management, One Version updates, or ISV solutions Familiarity with project-to-service transition processes Commercial awareness and ability to identify upsell opportunities What We Offer Competitive salary and performance-based bonus Flexible remote working environment Opportunity to work on international clients and projects A collaborative, supportive, and professional team culture Continuous learning and development, including Microsoft certifications Clear career growth opportunities within a global organization This is your chance to grow into a key Service Delivery role where you can combine customer engagement, operational excellence, and Microsoft technology in a truly international setting. #LI-IH1