About this role
Acumen Technology is looking for a confident and passionate Service Coordinator to join our team. We want professionals that understand that the client’s experience is as important as knowing the right buttons to press, and that you can have fun while you work. Based out of the Music City, Nashville, TN, Acumen Technology is a leading IT Managed Services Provider focusing on financial institutions, healthcare, and other industries that are serious about security and doing IT right. Our work from anywhere, have fun everywhere, environment makes us one of the best places to work in Middle, TN. Being a member of our team means weekly in-office lunches, awesome company events, a comprehensive benefits package, and, most importantly, training in the ability to hold conversations using nothing but GIFs. The Service Coordinator is responsible for the daily coordination and dispatch of service activities, ensuring tickets are properly managed from creation through resolution. This role plays a critical part in optimizing technician utilization, maintaining service quality, and delivering an excellent client experience through efficient communication and organization.