Service Business Analyst II

Join the world's largest HVAC company, named by Forbes as one of America's Best-In-State Employers 2025! Make your mark at the world’s largest HVAC company Daikin Applied is seeking a Service Business Analyst II who uses professional concepts as well as company policies and procedures to solve a wide range of complex problems in creative and practical ways through a broad application of principles, theories, and concepts. This person will support the various aspects of our remote service offices across North America. This role is responsible for a wide range of functions that include communication, problem-solving, salesforce.com, training and process improvements. The salesforce.com experience is intended to be a superuser working closely with service, not a technical salesforce.com administrator. Come be a part of an exciting journey at Daikin Applied, where innovation and excellence drive our every endeavor! Location: Plymouth, MN, Hybrid What you will do: Provide training on Salesforce and Contract Lifecycle Management (CLM) best practices and support for the field service offices Devel op Salesforce Reports and Dashboards Supports Contract Lifecyle Management (CLM) workfl ows and template updates Participates in the development of training materials , facilitates trainings , and supports c hange m anagement initiatives relating to the service channel Provides subject matter expertise for business customers and technical resources. Establishes awareness of business process and technology solution best practices for the Service Sales Process Gathers and supports business requirements for enh ancements and change request for Service Participates in engaging with the business customers on business processes and practices associated with the Service Sales Process leveraging Salesforce.com, Salesforce Configure Price Quote (CPQ), Contract Lifecycle Management (CLM) Participate in collection and analysis of data and information from business users to understand how systems can solve business problems and identifies opportunities for process improvement Participates in the production and review (from content to final draft) of user guides, training classes, and other end-user documentation for applications and processes Understands how to represent business processes, engaging customers appropriately in testing activities and lead trainin g activities driving change management Forges a network of beneficial relationships with all levels within the organization and customers in the Service channel establish ing mutual trust . Initiates and develops working relationships with internal groups Receives, solicits , and interprets information and facilitates communication at appropriate levels within Service and internal teams engaging in the preparation of documentation , presentations , and participating in meetings Demonstrates fundamental skills of facilitation, influence, negotiation, mediation in discussions in order to achieve business goals and objectives Acquires fundamental skills for managing conflict to move discussions about tradeoffs towards resolution and decision Understands key business objectives and processes of Service Sales, specifically how those objectives relate to the business’ problems and needs, their tools and systems Understands “customer context ”, which consists of business processes and system tools which support customer needs in the Service Sales Process I nteract with third parties including application service providers and partners Other duties as assigned What’s in it for you: The ability to make an impact and shape your career with a company that is passionate about growth The support of an organization that believes it is vital to include and engage diverse people, perspectives, and ideas to achieve our best Minimum Qualifications: Bachelor's degree from a four-year college or universit y 5+ years of professional experience supporting a sales and service environment Familiarity with Microsoft Office 365, especially Word, PowerPoint, Excel, Visio and Project Excellent written and verbal communication skills Salesforce.com experience - Reports, dashboards, and intricate knowledge of how the platform can be utilized Contract Lifecycle Management Experience Work visa sponsorship is not available for this position ​ Benefits: Daikin Applied offers the following benefits for this position, subject to applicable eligibility requirements: Multiple medical insurance plan options + dental and vision insurance 401K retirement plan with employer contributions matching 100% of the first 3% of employee contributions and 50% on the next 2% of employee contributions Company provided life insurance + optional employee paid voluntary life insurance, dependent life coverage and voluntary accident coverage Short term and long-term disability 3 weeks of paid time off for new employees + 11 company paid holidays Vacation accrues on a monthly basis, unless applicable federal, state and local law requires a faster accrual Paid sick time in accordance of the federal, state and local law Paid parental leave and tuition reimbursement after 6 months of continuous service The typical annual base salary for this position ranges from $73,300k - $120,700k in MN. The range displayed represents the pay range for all positions in the job grade which this position falls. Individual base pay will depend on a wide range of factors including your skills, qualifications, experience, and location. #LI-AW1 #LI-hybrid If you're looking for an engaging career with growth opportunities in a supportive environment, you'll love a career at Daikin Applied!