Senior Windows Systems Administrator

Genesys empowers organizations of all sizes to improve loyalty and business outcomes by creating the best experiences for their customers and employees. Through Genesys Cloud, the AI-powered Experience Orchestration platform, organizations can accelerate growth by delivering empathetic, personalized experiences at scale to drive customer loyalty, workforce engagement, efficiency and operational improvements. We employ more than 6,000 people across the globe who embrace empathy and cultivate collaboration to succeed. And, while we offer great benefits and perks like larger tech companies, our employees have the independence to make a larger impact on the company and take ownership of their work. Join the team and create the future of customer experience together. Position Overview We are seeking a highly skilled Senior Windows Systems Administrator to join our infrastructure team. This role is responsible for the design, administration, and continuous improvement of enterprise Windows platforms, primarily hosted in AWS , with supporting services across on-premises and Microsoft cloud environments. As a senior, journey-level professional, you will work independently on systems with significant operational impact, apply sound technical judgment to complex issues, and contribute to improving the reliability, scalability, and efficiency of Windows-based infrastructure. You will collaborate closely with cloud, security, and application teams and provide guidance to less experienced administrators. Working Hours: 10:00 AM – 7:00 PM IST Key Responsibilities Design, implement, operate, and maintain enterprise Windows Server environments across AWS and on-prem platforms. Administer and support Active Directory and core identity services, including domain controllers, replication, and site topology. Manage Windows Server workloads in AWS , including: EC2 provisioning and lifecycle management AMI-based deployments Storage and volume management Directory integrations with Active Directory Administer DNS and DHCP services, ensuring availability, performance, and proper configuration. Support and maintain Microsoft Exchange environments, including: Exchange Online and on-prem Exchange (2016, 2019, Subscription Edition) Mailbox migrations, management, and troubleshooting Manage enterprise Windows file services , including DFS Namespaces, permissions, and storage. Develop and maintain PowerShell automation to improve operational efficiency and system reliability. Implement and maintain patching and update management using WSUS and related tooling. Monitor system health and performance; troubleshoot and resolve complex Windows infrastructure issues. Participate in incident, change, and problem management processes using ServiceNow. Collaborate with cloud, security, and application teams to ensure secure and reliable platform operations. Leverage AI-assisted tools (e.g., copilots, scripting assistants, operational analysis tools) to improve automation, troubleshooting efficiency, documentation quality, and overall operational effectiveness. Contribute to the continuous improvement of infrastructure processes, standards, and documentation. Provide guidance, coaching, and technical support to junior team members. Participate in on-call support rotations as required. Other duties as assigned. Qualifications Bachelor’s degree in Information Technology, Computer Science, or a related field (or equivalent professional experience). 5+ years of hands-on experience administering Windows Server in enterprise environments. Extensive experience with Active Directory , including: Domain controller health and replication Sites and Services topology Directory-level troubleshooting (including ADSI Edit) Strong experience with Windows Server 2016–2025 . Deep understanding of Windows DNS , including: AD-integrated zones Forward and reverse lookup zones Zone transfers, scavenging, and record aging Strong experience with Windows DHCP , including load balancing, failover, and scope management. Experience managing large-scale Windows file servers , including DFS Namespaces and share administration. Extensive PowerShell scripting experience, including advanced automation and troubleshooting. Preferred experience with Infrastructure-as-Code (IaC) concepts and tools (e.g., Terraform, AWS CloudFormation), including the ability to review, modify, or contribute to infrastructure definitions in support of Windows-based workloads. Experience supporting Microsoft Exchange : Exchange Online and on-prem Exchange administration Mailbox migration and lifecycle management Working knowledge of Microsoft 365 , including licensing and Entra Connect (AD Sync). Strong hands-on experience with AWS as a primary cloud platform, including Windows EC2 management. Familiarity with ServiceNow for incident, change, and ticket management. Strong troubleshooting, analytical, and problem-solving skills. Excellent communication and collaboration skills. AI & Automation (Required Familiarity) Familiarity with using AI-assisted tools in daily work, such as: Script generation or refinement (e.g., PowerShell assistance) Troubleshooting and log analysis Documentation and knowledge discovery Ability to evaluate AI-generated output for accuracy, security, and operational suitability. Willingness to adopt emerging tools and practices to improve efficiency and system reliability. Preferred Qualifications Experience with Microsoft Azure , including Virtual Machines, Resource Groups, and Storage services. Experience with Microsoft Entra ID , including user, group, and enterprise application management. Experience using SolarWinds for monitoring, alerting, and reporting. Familiarity with WSUS , patch reporting, and patch compliance processes. Experience supporting hybrid (on-prem and cloud) infrastructure environments. Relevant AWS or Microsoft certifications. Additional Information Working Hours: 10:00 AM – 7:00 PM IST (first shift), supporting global platform operations. On-Call Support: Participation in a shared, rotational on-call schedule is required. #LI-GR1 #LI-Remote If a Genesys employee referred you, please use the link they sent you to apply. About Genesys: Genesys® empowers more than 8,000 organizations worldwide to create the best customer and employee experiences. With agentic AI at its core, Genesys Cloud™ is the AI-Powered Experience Orchestration platform that connects people, systems, data and AI across the enterprise. As a result, organizations can drive customer loyalty, growth and retention while increasing operational efficiency and teamwork across human and AI workforces. To learn more, visit www.genesys.com . Reasonable Accommodations: If you require a reasonable accommodation to complete any part of the application process, or are limited in your ability to access or use this online application and need an alternative method for applying, you or someone you know may contact us at [email protected] . You can expect a response within 24–48 hours. To help us provide the best support, click the email link above to open a pre-filled message and complete the requested information before sending. If you have any questions, please include them in your email. This email is intended to support job seekers requesting accommodations. Messages unrelated to accommodation—such as application follow-ups or resume submissions—may not receive a response. Genesys is an equal opportunity employer committed to fairness in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression, marital status, domestic partner status, national origin, genetics, disability, military and veteran status, and other protected characteristics. Please note that recruiters will never ask for sensitive personal or financial information during the application phase.