Senior UX Researcher

Senior UX Researcher Apply We usually respond within a week Shine is the financial copilot for entrepreneurs and small business owners. Founded by serial entrepreneurs Rico Andersen and Martin Hegelund, Shine is a leading European fintech unicorn on a mission to restore the joy of running a business, by ending wasted time on financial admin. Shine offers a connected solution for invoicing, accounting, payroll, business accounts, payments, and financing, meaning business owners can focus their energy on growing a healthy business, not held back by manual admin. Part of something bigger Today we're part of Cegid, a European leader in cloud software for finance and accounting. Together we're building Europe's leading financial copilot for small businesses and their accountants. Shine already supports more than 400,000 small businesses. As part of Cegid, we now reach over one million small businesses and 15,000 accountants across Europe. We're a multicultural team working from France, Germany, Denmark and the Netherlands, contributing to a wider European network that spans Spain, Portugal and Belgium. Your hiring experience matters Just as we respect our customers' time, we respect yours. Your experience with Shine and Cegid should feel simple, transparent and genuinely supportive. If this sounds like somewhere you want to grow, we'd love to hear from you. The UX Research team at Shine Our UX Research team is new — and that's actually kind of exciting. Born out of Shine's acquisition, we're a small but mighty group of four: two French researchers, one German Research Ops specialist, and Brigitte, our Head of UXR. We're in the middle of building something from the ground up — ramping up tooling and processes, running foundational research initiatives, and figuring out how to best support product trios across a global org that's still evolving. Your role as Senior UX Researcher We're looking for a Senior UX Researcher to join our product team and help us deeply understand the people we build for. This is not a traditional research role with a dedicated team doing all the research — we operate in a democratized research model , meaning you'll work closely with product managers, designers, and engineers who run their own research day-to-day. Your role is to make that possible, raise the quality bar, and take on the most complex research challenges yourself. You'll be the go-to expert who enables the whole organization to build with evidence, not assumptions. Your responsibilities will include: Leading high-impact qualitative and quantitative research on ambiguous, strategic product questions — from discovery to insight to recommendation Coaching and upskilling PMs, designers, and other team members on research methods, question design, and synthesis so they can run solid research independently Serving as a sparring partner and quality reviewer for research across the org, keeping the bar high without slowing anyone down Building and maintaining shared research infrastructure — templates, playbooks, a participant panel, and an insights repository — together with our Research Ops specialist Championing a customer-centred culture across the org — from influencing product reviews and roadmap discussions to making sure research findings actually land and get used. 📍 Job located in Berlin, Paris with possibility of two remote working days per week. About you Fluent in German (C1) and/or French (C1) to lead user interviews with German/French-speaking customers, and English (C1) for cross-functional collaboration You have 6+ years of experience in UX or product research, ideally in a fast-paced product company, and you've worked in or helped build a democratized research model before You have a strong product sense and can connect research findings to business and revenue KPIs You're a mixed-methods researcher — strong in qualitative methods (in-depth interviews, usability testing, diary studies) and equally confident with quantitative approaches, including survey design, higher-volume studies, and tools like Mixpanel You're a natural mentor and multiplier. You get energy from helping others grow, and you know how to raise quality without creating dependency You can turn fuzzy business problems into sharp research questions, and complex findings into clear, memorable insights that actually influence decisions Bonus Points Familiarity with tools like Marvin, Maze, Hotjar, Typeform or similar Claude or similar AI skills relevant to speed up research Background in a fintech, SME, or B2B product context Our recruitment process 1️⃣ 45' call with Talent Acquisition 2️⃣ 60' interview with Hiring Manager 3️⃣ A 1h business case presentation to highlight your skills and give you a hands-on feel for the role 4️⃣ A team introduction, followed by a soft skills interview based on personality assessments to see how we can best support your growth at Shine Equal Opportunity Employer We follow the principle of equal treatment to consider all job applicants and do not discriminate based on their gender, sexual orientation, color, racial or ethnic origin, religion, disability, etc. as per applicable law. Department Product & Technology Role Design Locations Berlin, Amsterdam