Senior User Experience Manager

Job Description Duties & Responsibilities · Define the unified experience vision for how customers interact with MomentiveIQ across the full product portfolio · Design the cross-product navigation and interaction patterns that allow customers to move fluidly between products · Establish the design system and interaction patterns for AI-powered interfaces: conversational UX, proactive recommendations, inline intelligence, and agentic workflows · Own the information architecture that determines how AI-generated insights, suggestions, and actions surface within and across products · Lead user research to understand how customers currently navigate the portfolio, where they get stuck, and how we can reduce friction · Use AI tools to accelerate your design process: rapid prototyping, synthetic user testing, automated research synthesis, and concept generation that you refine with design expertise · Partner closely with product, engineering, and architecture to ensure the platform's capabilities are expressed through experiences that customers can actually understand and trust · Collaborate with product managers across the portfolio to ensure their individual product experiences connect coherently through MomentiveIQ · Build and maintain design standards that make it easy for products to implement MomentiveIQ patterns consistently · Establish and run cross-product usability testing and validation cycles to measure whether the unified experience is actually working for customers · Advocate for the customer's experience of the portfolio as a whole, especially in cases where individual product priorities conflict with cross-product coherence · Stay current on AI interaction design patterns, emerging UX paradigms for intelligent systems, and how leading platforms are solving similar cross-product challenges Minimum Knowledge, Skills & Abilities Required Experience: · Bachelor's degree in design, HCI, or equivalent work experience · 8+ years of UX/product design experience, with at least 3 years in a senior or lead design role · Direct experience designing cross-product or platform-level experiences, not just single-product feature work · Experience designing AI-powered interfaces in production: conversational UX, recommendation systems, agentic patterns, or similar · Track record of establishing design systems or interaction patterns adopted across multiple product teams Other Skills: · Systems-level design thinking: ability to design for journeys that span multiple products, entry points, and user contexts · Deep understanding of AI interaction design challenges: communicating confidence levels, handling errors gracefully, designing for non-deterministic outputs, and building user trust in AI-generated content · Demonstrated use of AI tools in your own design workflow, including rapid prototyping, research synthesis, and concept validation · Strong information architecture skills, especially in complex multi-product environments · Ability to balance user experience quality with shipping speed. Comfort making pragmatic design trade-offs while maintaining a clear vision for where the experience is headed · Excellent communication and storytelling skills, with the ability to articulate design rationale to engineering, product, and executive audiences · Experience leading or mentoring designers, with the ability to set direction and maintain quality across a distributed design effort · Comfort operating as the design voice in cross-functional leadership discussions, advocating for customer experience alongside technical and business considerations · Background in SaaS, enterprise software, or multi-product platform design preferred Background in the Association or Non-Profit space is a big bonus #LI-MH1 #momentivesoftware About Us Momentive Software amplifies the impact of over 20,000 purpose-driven organizations in over 30 countries, with over $11 billion raised and 55 million members served to date. Mission-driven nonprofits and associations rely on Momentive’s cloud-based software and services to address their most pressing challenges – from engaging their communities to simplifying operations and growing revenue. Designed to help organizations connect more, manage more, and ultimately expect more, Momentive's solutions are built with reliability at the core and strategically focus on fundraising, learning, events, careers, volunteering, accounting, and association management. Momentive partners with organizations that believe "good enough" is never enough – so they can bring on better outcomes for everyone they serve. Learn more at momentivesoftware.com . Why Work Here? At Momentive Software, we’re a team of passionate problem-solvers, innovators, and volunteers who believe in using technology to make a real difference. We dream big, support each other, and take pride in creating solutions that help our customers drive meaningful change. If you’re looking for a place where your work matters and your ideas are valued, you’ll find it here. Medical, Dental & Vision Benefits 401(k) Savings Plan with Company Match Flexible Planned Paid Time Off Generous Sick Leave Inclusive & Welcoming Environment Purpose-Driven Culture Work-Life Balance Commitment to Community Involvement Employer-Paid Parental Leave Employer-Paid Short-Term Disability Remote Work Flexibility Momentive Software actively embraces diversity and equal opportunity in a meaningful way. We are committed to building a team that represents a variety of backgrounds, perspectives, and skills. The more inclusive we are, the better our work will be, which is why we do not discriminate based on race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under federal, state, or local law. All persons hired will be required to verify identity, minimum age of 18, eligibility to work in the United States (without sponsorship), and to complete the required employment eligibility verification form upon hire.