Senior Technical Writer

As a senior technical writer, your responsibilities will include leading a team of other writers, creating, editing, and maintaining simplified user documentation, including training guides, user guides, instruction manuals, journal articles, software documentation, product documentation, tutorials, etc. technical manuals.

Your hard work and performance will ensure effective technical communication between different internal teams and technology developers, target clients, and key stakeholders.

Moreover, our company might consult you to create software applications and products policies with different teams of product managers and software developers (or with other subject matter experts).

Responsibilities

• Work and communicate effectively with software developers, product marketing, and product managers to write and maintain high-quality documentation.

• To plan, write, edit and revise technical information and documents, including user manuals, general overviews, configuration/installation instructions, tutorials, test plans, and product specifications.

• Collaborate with the team of technical writers, and facilitate product and software development teams.

• Assess, analyze and evaluate versatile audiences, including non-technical users, system administrators, integrators, and programmers.

• Create state of the art technical documents, including API Developer Guides, User Guides, In-Platform documentation such as welcome instructions and tooltips, Integration Guide, product documentation, and more.

• Create other client aids such as an online demo, online video, online help, guided tour, and other educational guidelines and techniques

• Transform complex documentation into simple concepts that are easy to understand by the end-users

• Study and evaluate the user feedback to retrieve information on documentation and use it to enhance usability.

• Work as an editor and build constructive criticism to ensure fluency in training documentation throughout the team

• Analyze the metrics used for training and assess the customer feedback to align them with future investments in training

• The candidate must have a Bachelor’s degree in Computer Science or other technical fields like engineering

• The candidate must have at least 3 years (or more) of technical writing experience.

• The candidate must possess excellent writing and communication skills

• The candidate must have ample experience in working with content management systems in multiple mediums

• Candidates with skills and experience working with various departments (internal teams) to furnish the complete product cycle will be preferred.

• The candidate must have experience in owning and building an end-end documentation process.

• The candidate can show their capability to adapt to a fast-paced work environment.

• The candidate will have to pay attention to explicit details and work on different projects simultaneously after prioritizing the tasks.

• A personality with a positive attitude and confidence to tackle challenges