Senior Technical Support Engineer - BMH

Primary Location: Our world depends on rocks, minerals, metals and other raw materials – the building blocks of modern society. As an industry leader, Metso helps transform these essential materials to enable sustainable modern life. Our solutions and services support everything from renewable energy and electrification to the infrastructure and digital economy shaping our future. Together, we help our customers meet growing demand while driving the industry toward a more sustainable use of the earth’s natural resources. Join nearly 18,000 Metsonites worldwide, each bringing unique expertise and experience to positive change. At Metso, you’re supported by a growth culture built on safety, wellbeing, inclusion and collaboration. This is your opportunity to make an impact and rise above the possible. Job posting end date: 05/12/2026 Introduction: We are looking for a Senior Technical Support Engineer to join our Bulk Materials Handling team. This position will provide advanced technical support for Metso Bulk Materials Handling product offerings (including railcar handling equipment, apron feeders, stackers, reclaimers, conveyors, and associated material handling systems) across the full equipment lifecycle. This role operates with high autonomy and accountability and serves as a technical authority for complex system issues, escalations, and strategic initiatives. This role owns complex technical cases from intake through resolution, delivers structured troubleshooting and root-cause analysis, supports installation/commissioning when required, and drives knowledge capture and continuous improvement to reduce customer downtime and improve reliability, safety, and quality outcomes. Supports customers and internal stakeholders globally across troubleshooting, incident management, warranty/complaints handling, aftermarket services (spares, retrofits, upgrades), and product/engineering feedback loops. Collaborates with Market Areas, Field Service, Product Line/Engineering, Quality, Supply Chain, Project Management, and Technical Sales Support to ensure timely, technically sound solutions. This position will be located in either Pittsburgh, PA, York, PA, or West Perth, Australia. This position may entail up to 20% global travel. What you’ll do: Own and manage technical cases end to end (intake through resolution or handover), ensuring accurate documentation, structured follow up, and knowledge capture. Provide advanced technical support for troubleshooting, diagnosis, repair, operation, maintenance, and performance optimization of assigned equipment and systems. Perform failure analysis and Root Cause Analysis (RCA); define corrective/preventive actions and escalate systemic issues (VOC) to Engineering/Product teams. Support installation, commissioning, start up, ramp up, and complex technical escalations, including on site interventions as required. Deliver engineering support for aftermarket and service projects (spares, retrofits, upgrades, modernization), with recommendations to improve long term reliability. Support warranty evaluations, quality deviations, and formal customer complaints through technical assessment, resolution, and follow up. Develop, maintain, and contribute to technical knowledge assets and training materials; participate in internal/external technical training programs. Participate in remote support and on call rotations; identify service and upgrade opportunities while ensuring full QEHS and site safety compliance. Who you are: Bachelor’s degree in Mechanical, Electrical, Automation, Metallurgy, Process Engineering, or related discipline (or equivalent industry experience). Demonstrated expertise in troubleshooting heavy industrial equipment and/or associated automation systems in process industries. Experience supporting commissioning, field service, or aftermarket environments; ability to work effectively in industrial plant conditions. Strong analytical, structured problem-solving capability (RCA), and clear customer-facing communication skills. Ability to collaborate across global, cross-functional teams and work independently in a dynamic environment. Willingness and ability to travel domestically and internationally as required.  Up to 20% travel may be required. What's in it for you: An inspiring purpose - Enabling sustainable modern life. Minerals and metals are the backbone of essential functions in the modern world. However, there's a pressing need for more sustainable solutions to collect and process them. At Metso, you get to be part of transforming the industry and making a positive change. Wellbeing and safety - Benefit from occupational healthcare, generous benefits plan, healthy living rewards, mental well-being services, and engagement surveys. Compensation and rewards - Global incentive program tied to business and performance targets. Hybrid working possibilities - While we are big advocates of meeting and collaborating in person, we believe in fostering a flexible work environment. A thriving culture - We are committed to developing an inclusive culture that enables everyone to do their best and reach their full potential. A culture that is courageous, compelling, and caring, and unites our people to build a sustainable future together. Extensive learning opportunities - Ongoing growth dialogues, internal mobility, mentoring programs, education assistance, ambitious projects, and global opportunities. Worldwide support - Leverage our network of peers across the world, offering valuable assistance. We get things done together, through open and honest communication. Get in touch: Want to rise above the possible with us? Click ‘Apply now’ to leave your application. For additional information, please contact Ashley Koepke, Sr. Talent Acquisition Specialist at [email protected]. We understand that some highly capable candidates might hesitate to apply for a role unless they meet every listed qualification. If you're excited about this role, we encourage you to apply even if you don't meet all the requirements. You may be the right candidate for the role. Metso is committed to pay equity and transparent reward practices globally. Compensation information is shared in line with local legislation and applicable recruitment practices. How to join - Working at Metso - About Metso - Diversity and Inclusion - Meet our people Metso is an equal opportunity employer committed to fostering an inclusive and diverse workforce culture. All qualified applicants will receive consideration for employment without regard to race, religion, color, nationality, gender, gender identity, sexual orientation, age, status as a protected veteran or status as a qualified individual with a disability. Metso is a frontrunner in sustainable technologies, end-to-end solutions and services for the aggregates, minerals processing and metals refining industries globally. We improve our customers’ energy and water efficiency, increase their productivity, and reduce environmental risks with our product and service expertise. We are the partner for positive change. Metso is headquartered in Espoo, Finland. At the end of 2025 Metso had close to 18,000 employees in around 50 countries, and sales in 2025 were about EUR 5.3 billion. Metso is listed on the Nasdaq Helsinki. metso.com