Senior Technical Product Manager, Security

About Command|Link Command|Link is a global SaaS Platform providing network, voice services, and IT security solutions, helping corporations consolidate their core infrastructure into a single vendor and layering on a proprietary single pane of glass platform. Command|Link has revolutionized the IT industry by tackling the problems our competitors create. In recognition for our unprecedented innovation and dedication, Command|Link was recognized as the SD-WAN Product of the Year, ITSM Visionary Spotlight, UCaaS Product of the Year, NaaS Product of the Year, Supplier of the Year, and the AT&T Strategic Growth Partner. Command|Link has built the only IT platform for scale that solves ISP vendor sprawl and IT headaches. We make it easy for our customers to get more done, maximize uptime and improve the bottom line. Learn more about us here ! This is a 100% remote position About your new role: We are looking for a Senior Product Manager to own the Security pillar of that platform and lead our high-growth MDR, NDR, and XDR offerings. You will position Command|Link as the leading network-aware SOC-as-a-Service provider for global enterprises, converging Network and Security operations (NOC and SOC) so that security is a first-class part of the stack rather than a bolt-on product, leveraging network and SASE context that point-solution competitors simply do not have. This is an ownership-first, commercially accountable role. You will define the roadmap, manage technical requirements, and equip our dedicated analyst PODs to hit world-class detection and response times, while growing the portfolio through new bookings, expansion, and retention with revenue as a key success metric. We also want someone who builds: identifying market gaps and bringing net-new security products from concept to launch to a meaningful line of business. Operating with autonomy and influencing cross-functional teams without direct authority, your decisions will shape the security posture of thousands of organizations and the next phase of Command|Link's global expansion. Key Responsibilities Product Vision and Strategy: Own the long-term vision and roadmap for the Command|Link MDR, NDR, and XDR service lines. Align security product goals with revenue targets, broader business objectives, the evolving threat landscape, and the direction of the wider Command|Link platform. Operate with ownership and accountability for measurable outcomes. Revenue Growth: Help grow the security portfolio’s revenue (new bookings, expansion/upsell, and retention) by partnering with Sales, Marketing, and Finance on pricing, packaging, and attach strategy across the platform. Build the business case for net-new security products and revenue streams. Portfolio Integration: Ensure the security roadmap stays coherent with Command|Link’s connectivity, SD-WAN, and SASE/SSE (ZTNA, SWG, CASB, FWaaS) offerings. Partner with the Network and SASE product owners so security capabilities, data models, and the customer-facing single pane of glass evolve together, turning the convergence of NOC and SOC into a defensible competitive advantage. Roadmap Execution: Translate high-level strategy into detailed functional requirements and user stories. Collaborate closely with engineering, threat research, and data science teams to deliver scalable, AI-powered security solutions. Drive clarity in ambiguous situations and maintain execution velocity in a high-growth environment. Platform and Telemetry Integration: Oversee the continuous integration of disparate telemetry sources (endpoints, firewalls, servers, SD-WAN flow data, and cloud workloads such as M365, AWS, Azure, and GCP) into our proprietary SIEM/XDR platform. Treat network context (NetFlow/IPFIX, SD-WAN, NOC signals) as a first-class security input. Confidently participate in architectural discussions on data modeling, API integrations, and cloud-native security, including how security functions interoperate with our technology partners (e.g., Fortinet, Cato, Versa, Meraki) at the SASE/SD-WAN edge. Analyst Experience (AX): Partner with our SOC leadership to design and optimize the analyst workflow. Build features that reduce alert fatigue, automate repetitive triage tasks, and improve the human-in-the-loop decision-making process while maintaining operational excellence. Performance Metrics and KPIs: Define, track, and report on critical success metrics across two dimensions. Commercial: security revenue and ARR growth, net revenue retention, attach rate, expansion/upsell, and margin. Operational: Mean Time to Detect (MTTD), Mean Time to Respond (MTTR), and False Positive rates. Use data-driven insights to inform roadmap prioritization and clearly communicate business impact to executive stakeholders. Market and Competitive Research: Conduct ongoing analysis of the managed security market. Identify emerging trends in Attack Surface Management (ASM) and Continuous Threat Exposure Management (CTEM), and translate findings into strategic product advantages, with particular attention to how converged network-and-security platforms differentiate against point-solution MDR vendors. Go to Market (GTM) Collaboration: Work closely with Marketing and Sales to define target personas, messaging, and product positioning. Champion the “one vendor for network and security” value proposition. Act as the primary technical advocate for our security services in customer-facing and executive-level discussions, simplifying complex capabilities into compelling value propositions. Compliance and Security Assurance: Ensure that our security products and services meet or exceed industry standards (SOC 2, ISO 27001, PCI-DSS, HIPAA, GDPR) and support our customers’ regulatory requirements. Takes on additional responsibilities and projects as needed to support the success of the team and organization. What You'll Need for Success Domain Expertise: 7+ years of product management experience, specifically in cybersecurity. Deep knowledge of MDR, NDR, EDR/XDR, SIEM, or SOC-as-a-Service models. Exposure to SASE/SSE and the convergence of network and security operations is a strong plus. Technical Foundation: Strong technical acumen with the ability to participate in architectural discussions regarding data modeling, API integrations, and cloud-native security. Familiarity with Syslog, IPFIX, and NetFlow is essential, along with an understanding of how network telemetry enriches security detection. New Product Launch Experience: A proven track record of taking net-new security products from concept (0-to-1) to launch and scale in fast-paced, high-growth environments, not solely refining or maintaining offerings already in market. You can point to products you stood up and grew, and the revenue they produced. Experience with Agile development methodologies and backlog management tools. Commercial Acumen: Experience contributing to revenue growth (bookings, expansion, and retention) and comfort partnering with Sales, Marketing, and Finance on pricing, packaging, and go-to-market. Familiarity working toward a revenue target or business-line goal is a plus. Certifications: CISM or CISSP certification will distinguish you from the candidate pool. Operational Awareness: An understanding of the day-to-day challenges of SOC analysts and the importance of Analyst Experience (AX) in achieving high-fidelity security outcomes. Demonstrated ability to influence cross-functional stakeholders, adapt to changing priorities, and communicate effectively across technical and non-technical audiences. Why you'll love life at Command|Link Join us at CommandLink, where you'll have the opportunity to shape the future of business communication. We value the innovative spirit and seek individuals ready to bring their unique vision and expertise to a team that values bold ideas and strategic thinking. Are you ready to make an impact? Room to grow at a high-growth company An environment that celebrates ideas and innovation Your work will have a tangible impact Generous Medical, Dental, and Vision coverage for full-time employees Flexible time off 401k to help you save for the future Fun events at cool locations Free DoorDash lunches on Fridays Employee referral bonuses to encourage the addition of great new people to the team Commandlink hires individuals in a number of geographic regions and the pay ranges listed reflect the cost of labor across these regions. The base pay for this position as displayed at the bottom of the job description is a range based on our lowest geographic region, up to our highest geographic region. Pay is based on location among other factors, such as skill-set, experience, and qualifications held. At CommandLink, we’re committed to creating a fair, consistent, and efficient hiring experience. As part of our process, we use AI-assisted tools to help review and analyze applications. These tools support our recruiting team by identifying qualifications and experience that align with the requirements of each role. AI tools are used only to assist in the evaluation process — they do not make final hiring decisions. Every application is reviewed by a member of our recruiting or hiring team before any decisions are made.