Senior Technical Implementation Specialist

We are looking for a new colleague in Kuala Lumpur, Malaysia! ROLE SUMMARY The APAC Technical Implementation Specialist team is responsible for product installations as well as troubleshooting assistance for clients across APAC countries. We support LSEG desktop and server, transactions, and market data products. Technical Implementation Specialists are engineering experts who use innovative technologies to ensure global consistency of installation processes and faster product implementation. This team is part of the global group performing technical implementations of internal products all over the world. We work with world’s largest financial institutions taking care of their critical transactions, market and data infrastructure. We have the opportunity to invent the way in which LSEG implements software and hardware on customer sites globally. SOME OF DAILY TASKS YOU WILL PERFORM: Deliver product installations, migrations, and implementations using globally consistent methodologies , project plans, and SOWs Act as a domain expert (SME) , representing the TIS team in cross‑functional initiatives and providing input to QA and Development teams Troubleshoot and resolve implementation issues to minimize client impact , including support for ProCare tailored solutions Drive process improvement, innovation, and operational optimization , supported by KPI reporting and performance tracking Maintain accurate technical documentation and deliver technical training and knowledge‑sharing to clients and internal teams WHAT DO YOU NEED TO BRING? Proactive can-do demeanor with good interpersonal skills Expert knowledge in key areas including operating systems (Linux, Windows), networking technologies, security standards Experience in a customer facing technical service role Ability to work with cross-location teams to successfully deliver projects Understanding of project management principles Logical thinking/problem solving, self-motivation and a strong contribution within a team DESIREABLE SKILLS You bring hands‑on experience with computer networking (including TCP/IP, DNS, DHCP, VPNs, and routing), familiarity with scripting or programming languages such as Bash, Python, Java, .NET, Angular, or PowerShell, and a solid grasp of IT security standards and protocols . You have experience working with financial applications , along with basic exposure to cloud platforms such as AWS, Azure, or Google Cloud, and financial domain knowledge is considered an added advantage. Proficiency in Mandarin or Cantonese as working languages is added advantage to deal with clients. Working Model This role follows a hybrid work model : 3 days in the office, 2 days remote . Join us and help LSEG delivers world‑class financial technology globally! Career Stage: Senior Associate London Stock Exchange Group (LSEG) Information: Join us and be part of a team that values innovation, quality, and continuous improvement. If you're ready to take your career to the next level and make a significant impact, we'd love to hear from you. LSEG is a leading global financial markets infrastructure and data provider. Our purpose is driving financial stability, empowering economies and enabling customers to create sustainable growth. Our purpose is the foundation on which our culture is built. Our values of Integrity, Partnership , Excellence and Change underpin our purpose and set the standard for everything we do, every day. They go to the heart of who we are and guide our decision making and everyday actions. Working with us means that you will be part of a dynamic organisation of 25,000 people across 65 countries. However, we will value your individuality and enable you to bring your true self to work so you can help enrich our diverse workforce. We are proud to be an equal opportunities employer. This means that we do not discriminate on the basis of anyone’s race, religion, colour, national origin, gender, sexual orientation, gender identity, gender expression, age, marital status, veteran status, pregnancy or disability, or any other basis protected under applicable law. Conforming with applicable law, we can reasonably accommodate applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. You will be part of a collaborative and creative culture where we encourage new ideas. We are committed to sustainability across our global business and we are proud to partner with our customers to help them meet their sustainability objectives. Our charity, the LSEG Foundation provides charitable grants to community groups that help people access economic opportunities and build a secure future with financial independence. Colleagues can get involved through fundraising and volunteering. LSEG offers a range of tailored benefits and support, including healthcare, retirement planning, paid volunteering days and wellbeing initiatives. Please take a moment to read this privacy notice carefully, as it describes what personal information London Stock Exchange Group (LSEG) (we) may hold about you, what it’s used for, and how it’s obtained, your rights and how to contact us as a data subject . If you are submitting as a Recruitment Agency Partner, it is essential and your responsibility to ensure that candidates applying to LSEG are aware of this privacy notice.