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Senior Technical Engineer We have an internal-only opening for a Senior Technical Engineer to join our Platforms team in Cape Town. Join Us We usually respond within three days Closing date - Friday 5th June 2026 Responsibilities Reporting to the Team Manager, the key deliverables of the Senior Technical Engineer can be summarised as follows: Delivery of high-quality remote support on a range of technical incidents and problems across the Advania client base Take ownership of tickets assigned to you and manage them through to resolution Troubleshooting and maintaining a wide range of systems detailed below Vendor management Clear timeous stakeholder engagement at all levels Problem investigation Change Task Management Comfortable to work with minimal supervision and with team members that are located remotely Individual task queue management, ensuring that SLA’s are met; time to respond and time to resolve Accurate time booking against support and project tasks Work closely with team to share knowledge and support colleagues as part of a positive workplace Experience/Qualifications The ideal candidate will have/be: • Proven technology industry experience providing support at a 2nd Line level or above • Excellent written and verbal communication and interpersonal skills • Use initiative and creativity to solve more challenging issues • Formal IT qualification (Minimum AZ-104) • Experience and knowledge in several of the technologies detailed below • Server Infrastructure • HP & Dell, Microsoft Server OS through to 2019, Linux, Hyper-V, VMWare, and AD related aspects of Intune, server rebuilds • Azure • Azure AD, ASR, IAAS, PAAS, Subscriptions & Management Groups, Role Based Access Control (RBAC), NSG, Key Vault, Automation, Storage, App Service, Azure SQL • Backup technologies • VEAAM, Azure Backup, Backup Exec, MABS • Active Directory • DHCP, DNS, Replication, AD sync, GPO, Clustering, DFS • 3rd party Line of Business application troubleshooting E.G Sage Department Managed Services Role Modern Workplace Locations Cape Town, South Africa Remote status Hybrid Employment type Full-time About Advania UK We are the tech company with people at heart. Tech is created for people. Our services impact every part of life. We are passionate about understanding your issues, your business, your needs. Our business is built around understanding people, and our employees are empowered to act on this understanding every day.