Senior Technical Account Manager (TAM)

DEI&B (Diversity, Equity, Inclusion & Belonging) At SafeBreach, we celebrate the rich diversity of our team, where every employee's unique perspective is a valued thread in our collective success. We are unwavering in our commitment to fostering an inclusive workplace that nurtures a sense of belonging and empowers each individual to unleash their full potential. We are dedicated to creating opportunities for collaboration, innovation, and meaningful career growth, ensuring that every voice is not just heard, but cherished. 💼 Title: Senior Technical Account Manager (TAM) 📍 Location : North America (Eastern Time Zone) 🤝 Reporting To : Senior Manager - TAM Americas 💸 Salary Range : $160,000 - $180,000 🌟 OPPORTUNITY HIGHLIGHTS Are you passionate about solving real-world security challenges and building lasting customer relationships? SafeBreach is seeking a Senior Technical Account Manager to serve as a trusted advisor to our large enterprise customers—driving value, adoption, and growth with our industry-leading exposure validation platform. In this role, you will manage enterprise relationships and deliver technical excellence independently while collaborating with global teams. 👋 WHO WE ARE SafeBreach is a pioneer in proactive cybersecurity. Our newly consolidated SafeBreach CTEM Platform—powered by SafeBreach Helm—transforms enterprise exposure management into a continuous, intelligence-driven program. By leveraging Helm as our foundational AI infrastructure layer alongside Adversarial Exposure Validation (AEV), we help organizations continuously validate and eliminate real cyber risk at scale through an intuitive, automated approach. We are a team of passionate security professionals and innovators. If you’re ready to tackle complex security challenges and make a tangible impact on enterprise defense, we’d love to meet you. 💰 WHAT WE OFFER Excellent growth opportunities: Make an impact and advance your career Fully remote work and flexible PTO Highly competitive salary and equity grants Health, dental and vision insurance Generous Parental leave Monthly phone and internet stipend Learning & Development stipend Competitive employee referral bonus program 🚀 THE IMPACT YOU WILL HAVE Lead onboarding and complex implementation projects for commercial and enterprise customers, including installation, training, and technical setup Provide expert technical guidance throughout the customer lifecycle, promoting best practices and removing technical blockers Manage customer relationships proactively to meet established SLAs through strategic advisories, regular check-ins, and clear communication Drive product adoption and expansion by translating usage data into actionable insights and advising on optimization strategies Collaborate cross-functionally with Product, Engineering, Sales, and Support teams to advocate for customer needs and resolve technical/business issues Use tools like Gainsight to track customer engagement, identify risks early, and ensure a seamless customer experience Work independently during APAC business hours while maintaining alignment with global teams 🧬 WHAT SETS YOU APART Professional Experience : 5+ years in customer-facing roles such as Technical Account Manager, Support Engineer (Tier 2/3), or Professional Services within cybersecurity or SaaS companies Technical Proficiency : Strong experience with MITRE ATT&CK framework and detection engineering principles Security Tools : Hands-on expertise with SIEM, EDR, firewalls, threat intelligence platforms, vulnerability management, and penetration testing tools Infrastructure Knowledge : Comfortable working across cloud environments (AWS, Azure, GCP) and on-premises systems (Windows, macOS, Linux) Offensive Security Concepts : Familiarity with Breach and Attack Simulation (BAS), pentesting, threat hunting, red teaming, Continuous Threat Exposure Management (CTEM), and Adversarial Exposure Validation (AEV) Customer Success : Proven track record delivering workshops, supporting enterprise customers, and driving post-sales success and adoption Project Management : Skilled at cross-functional collaboration, project ownership, and managing complex technical implementations Communication : Clear, confident communicator with the ability to engage both technical teams and executive stakeholders Travel & Flexibility: Willingness and ability to travel up to 15% for customer onsite visits, team alignment meetings, or industry events. 💥 EVEN BETTER IF YOU HAVE Deep expertise in offensive security methodologies: BAS, pentesting, threat hunting, red teaming, CTEM, or AEV Proficiency in Python or other scripting languages to customize and extend SafeBreach capabilities Experience working in a startup or rapidly scaling company environment Industry certifications such as CISSP, OSCP, CEH, or similar security credentials 🤝 HOW WE'LL GET TO KNOW EACH OTHER We view interviewing as a two-way street. We want you to interview us just as much as we interview you! (Avg. timeline: 21-28 days) Step 1: The Intro (15 min) A casual meeting with the Talent team to break the ice. Step 2: The Vision (45 min meeting) Connect with your future manager to discuss the role, the challenges, and how you can make an impact Step 3: The Squad Meet your future team members. Take a deep dive into the team dynamics, the culture and the real-world challenges you will face in this role. Step 4: The Big Picture Discussions to ensure our values and long-term goals align with yours. Step 5: The Offer If the vibe is right, we make it official!