Senior Systems Administrator – Desktop Expertise

Job Description This is a remote position. Overview This is a remote consulting opportunity supporting a government client. Subcontractor Opportunity: This is not an employee position. The successful consultant must be incorporated and able to provide services through their corporation. Role Summary The Senior Systems Administrator – Desktop Expertise provides advanced technical leadership within enterprise Helpdesk operations, supporting the deployment, management, and support of end-user technologies across the organization. The role is responsible for delivering Tier 2 and Tier 3 technical support, ensuring reliable desktop environments, and maintaining high levels of service quality for end users within remote and distributed operating environments. Key Responsibilities Design, deploy, administer, and maintain desktop and laptop environments including inventory management Install, configure, upgrade, and repair workstations, mobile devices, printers, and peripherals Manage operating systems and software deployments including updates, patches, and firmware Support deployment tools such as SCCM and Intune within an enterprise environment Provide Tier 2 and Tier 3 technical support for escalated service incidents Track, document, and update service incidents and work orders with accurate reporting Administer Active Directory for user account creation, access rights, and policy enforcement Install and configure Microsoft 365 tools, Outlook, and enterprise applications Perform inventory and asset management for workstation hardware and software Conduct routine maintenance on client workstations and software applications Provide coaching and mentorship to technical support staff and field technicians Support knowledge sharing and continuous improvement initiatives Key Deliverables Resolved service incidents and escalated support issues Accurate incident, work-order, and asset documentation Desktop deployment and configuration standards Inventory and asset management records Technical support documentation and operational reports Process improvement recommendations Requirements Qualifications Education and Certifications Bachelor’s degree in Computer Science, Information Technology, or a related field considered an asset Certifications in Microsoft technologies, desktop management, or endpoint management considered an asset ITIL or service management certifications considered an asset Experience Proven experience supporting enterprise desktop and laptop environments Strong experience with Windows operating systems, TCP/IP, DHCP, DNS, and Active Directory Experience using SCCM, Intune, and deployment tools Extensive Helpdesk experience including incident tracking and management Familiarity with Dell, Microsoft Surface, and other enterprise hardware platforms Strong organizational, documentation, and communication skills Demonstrated analytical and problem-solving skills Experience providing technical leadership or mentoring staff considered an asset