Senior Strategy Manager, Process Improvement

Location: Req ID: 54526 Jobs by Category: Technology Solutions Job Function: Technology Status: Full Time Schedule: Regular Our team and what we'll accomplish together We connect Canadians and our communities through our reliable, world-leading network and platforms. The Chief Technology Office (CTO) is responsible for the end-to-end network technology journey for TELUS customers at home, at work and on the move. The CTO Business Office is a newly formed, centralized team dedicated to creating a process improvement practice for the entire CTO organization. In this role, you will leverage your Lean Six Sigma Black Belt expertise to lead high-impact, transformational initiatives that empower the CTO to deliver superior customer experiences for both internal and external stakeholders. You will be a champion for data-driven decision-making, optimizing communication flows, dismantling organizational silos, and fostering a culture of innovation and operational efficiency. Operating within an environment anchored in accountability, respect, and trust, you will mentor team members on Six Sigma best practices and build improvement capability, enabling the CTO to achieve strategic growth through streamlined, scalable operations. What you'll do Lead end-to-end process improvement initiatives across CTO, partnering with stakeholders to identify high-impact improvement opportunities and establish clear success metrics aligned to business outcomes Analyze current state processes to identify inefficiencies, bottlenecks, and improvement opportunities; conduct comprehensive process mapping and documentation to establish baseline metrics and performance indicators Complete root cause analysis using data-driven approaches to uncover underlying issues and inform improvement strategies Challenge existing workflows and assumptions to drive innovation and standardization, developing recommendations for process redesign and optimization aligned with organizational strategy Design future state processes that are streamlined, scalable, and measurable, ensuring solutions address stakeholder needs and drive improvements in cost, speed, quality, and customer experience Influence stakeholders across the organization, building consensus and driving adoption of process improvements and new ways of working Define and track KPIs to measure the success and impact of implemented improvements, communicating outcomes and learnings to stakeholders Mentor team members on Lean Six Sigma Black Belt methodologies and best practices, reviewing process flows and building improvement capability across the organization What you bring Lean Six Sigma Black Belt certification 10+ years of experience leading independent process improvement projects in large enterprise environments Excellent stakeholder management and communication skills; ability to influence across organizational levels and build consensus Proven track record of delivering measurable business outcomes (cost reduction, efficiency gains, quality improvements, cycle time reduction) Strong analytical and data-driven problem-solving skills with ability to conduct root cause analysis and develop evidence-based recommendations Passion for mentoring and developing team members to build organizational capability in Lean Six Sigma best practices Self-driven, proactive mindset with the ability to identify priorities and move projects forward Great-to-haves Experience in telecom or technology industry Background in digital transformation initiatives, enterprise IT system implementations or technology-enabled process and workflow improvements Change management experience and ability to drive organizational adoption of improvements Bilingual (French) Location: Anywhere in Canada #LI-Remote Advanced knowledge of English is required because you will most of the time interact in English with external parties (clients, suppliers, candidates, external partners, etc.); interact in English with internal parties (colleagues, internal partners, stakeholders, etc.); and work with IT tools whose interface is only accessible in English as part of this position's main responsibilities given its national scope. Salary Range: $86,000-$136,000 Performance Bonus or Sales Incentive Plan: 15% Actual total compensation will be determined based on factors such as knowledge, skills, performance and experience. We encourage all qualified candidates to apply, even if the posted salary range doesn't match your expectations. We're open to discussing competitive compensation packages tailored to your experience level and expertise. TELUS offers rewarding benefits, which may vary per job function, such as: Comprehensive total rewards package highlighting competitive salary and bonus structures, minimum 3 weeks of vacation, and flexible benefits plan to meet the needs of you and your family Flexibility to work in-office, virtually or a combination of both, based on the role's requirements Generous company matched pension and share purchase programs Opportunity to give back to communities in which we work, live and serve Career growth and learning & development opportunities to develop your skills And much more … Job Type: This is for a current vacancy A bit about us We’re a people-focused, customer-first, purpose-driven team who works together every day to innovate and do good. We improve lives through our technology solutions and foster a culture of innovation that empowers team members to solve complex problems and create remarkable human outcomes in a digital world. You’ll find our engaging, high-performance culture personally fulfilling, professionally challenging, and financially rewarding. We’re committed to diversity and equitable access to employment opportunities based on ability. Your unique contributions and talents will be valued and respected here. When you join our team, you’re helping us make the future friendly. Note for Quebec candidates: if knowledge of English is required for this position, it is because the team member will be asked, on a regular basis, to interact in English with external or internal parties or to use English applications or software as part of their tasks. Technology Solutions We’re into seeing where technology can take us, so if you have ever imagined what the future of supply chain management, cybersecurity, the cloud and Internet of Things will look like, we want you to be part of the team that makes it happen. We are honoured to be recognized 5G TELUS’s fastest network. 5G enables a superior experience with fast downloads and richer multimedia applications 6 Innovation centres across Canada that bring our team members together with customers, partners, start ups, universities, hospitals and fellow colleagues to tackle some of the biggest technological hurdles Canada will face in the near future. 1 Million active users logging into My TELUS per month (consumer mobility). Accessibility TELUS is proud to foster an inclusive culture that embraces diversity. We are committed to fair employment practices and all qualified applicants will receive consideration for employment. We offer accommodation for applicants with disabilities, as required, during the recruitment process.