Senior Staff Platform Ops Engineer

Company Description Press Ganey is the leading experience measurement, data analytics, and insights provider for complex industries—a status we earned over decades of deep partnership with clients to help them understand and meet the needs of their key stakeholders. Our earliest roots are in U.S. healthcare –perhaps the most complex of all industries. Today we serve clients around the globe in every industry to help them improve the Human Experiences at the heart of their business. We serve our clients through an unparalleled offering that combines technology, data, and expertise to enable them to pinpoint and prioritize opportunities, accelerate improvement efforts and build lifetime loyalty among their customers and employees. Like all great companies, our success is a function of our people and our culture. Our employees have world-class talent, a collaborative work ethic, and a passion for the work that have earned us trusted advisor status among the world’s most recognized brands. As a member of the team, you will help us create value for our clients, you will make us better through your contribution to the work and your voice in the process. Ours is a path of learning and continuous improvement; team efforts chart the course for corporate success. Our Mission: We empower organizations to deliver the best experiences. With industry expertise and technology, we turn data into insights that drive innovation and action. Our Values: To put Human Experience at the heart of organizations so every person can be seen and understood. Energize the customer relationship: Our clients are our partners. We make their goals our own, working side by side to turn challenges into solutions. Success starts with me: Personal ownership fuels collective success. We each play our part and empower our teammates to do the same. Commit to learning: Every win is a springboard. Every hurdle is a lesson. We use each experience as an opportunity to grow. Dare to innovate: We challenge the status quo with creativity and innovation as our true north. Better together: We check our egos at the door. We work together, so we win together. As a Senior Staff Platform Operations Engineer, you will lead the technical direction, architecture, and evolution of our internal platform. You will define how platform capabilities are designed, standardized, and adopted across the organization, enabling a scalable, self-service model for application teams. This role offers a unique opportunity to influence platform strategy, improve developer experience at scale, and drive the transition from legacy and snowflake environments to a modern, standardized Azure-based platform. You will operate as a senior technical leader, guiding teams and shaping the future of platform engineering within the organization. WHO YOU ARE Extensive experience in cloud platform engineering, DevOps, or infrastructure architecture with a strong focus on building shared platforms and systems. Deep expertise in Microsoft Azure, including networking, identity, compute, and platform design for multi-environment or enterprise-scale systems. Expert-level experience with infrastructure as code (IaC) tools such as Terraform or OpenTofu, including designing and maintaining reusable modules and platform frameworks. Strong experience designing and standardizing CI/CD pipelines, deployment models, and automation strategies. Deep understanding of observability, reliability, and operational visibility, including monitoring, logging, and alerting frameworks. Proven ability to define and enforce engineering standards, patterns, and best practices across teams. Experience influencing technical direction and driving adoption across multiple engineering teams without direct authority. Strong understanding of distributed systems, cloud security, and scalable architecture design. Excellent communication and interpersonal skills, with the ability to articulate technical vision and influence stakeholders at all levels. Proven leadership skills with a strong emphasis on mentorship, collaboration, and driving technical excellence. Bachelor’s degree in Computer Science, Engineering, or a related field; or equivalent practical experience. WHAT YOU’LL DO Define and evolve the architecture and technical strategy of the internal platform, ensuring alignment with business and engineering goals. Establish and drive platform standards, patterns, and best practices across infrastructure, deployment, and observability. Lead the design of Azure landing zones, shared services, and platform capabilities that support scalable, self-service application development. Guide the development and standardization of infrastructure as code (IaC) modules and frameworks to reduce variability and eliminate snowflake environments. Drive the evolution of CI/CD and deployment strategies to enable consistent and efficient software delivery across teams. Champion developer experience by ensuring platform capabilities are intuitive, well-documented, and easy to adopt. Partner with engineering teams to drive adoption of platform capabilities, golden paths, and self-service workflows. Define expectations and frameworks for platform reliability, observability, and operational excellence. Collaborate with SRE and engineering leadership to introduce and mature reliability practices such as SLIs, SLOs, and incident response models. Provide technical leadership and mentorship across the Platform Operations team and broader engineering organization. Evaluate emerging technologies and continuously improve the platform to meet evolving business and technical needs. Don’t meet every single requirement? Studies have shown that women and people of color are less likely to apply to jobs unless they meet every single qualification. At Press Ganey we are dedicated to building a diverse, inclusive and authentic workplace, so if you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyways. You may be just the right candidate for this or other roles. Additional Information for US based jobs: Press Ganey Associates LLC is an Equal Employment Opportunity/Affirmative Action employer and well committed to a diverse workforce. We do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, veteran status, and basis of disability or any other federal, state, or local protected class. Pay Transparency Non-Discrimination Notice – Press Ganey will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. The expected base salary for this position ranges from $110,000 to $167,000. It is not typical for offers to be made at or near the top of the range. Salary offers are based on a wide range of factors including relevant skills, training, experience, education, and, where applicable, licensure or certifications obtained. Market and organizational factors are also considered. In addition to base salary and a competitive benefits package, successful candidates are eligible to receive a discretionary bonus or commission tied to achieved results. All your information will be kept confidential according to EEO guidelines. Our privacy policy can be found here: https://www.pressganey.com/legal-privacy/