Senior Solutions Consultant (AI)

Senior Solutions Consultant (AI) About us Mantel is an Australian-owned IT Professional Services consultancy, focused on emerging technology to help advance our clients by leveraging AI, Digital, Cloud, Data & Security technology. We are a fully AI-enabled technology consultancy and the partner that bridges the gap between blue-sky ambition and practical steps to deliver value. Since our inception in November 2017, we have experienced remarkable growth across Australia & New Zealand and are honoured to be recognised as a Great Place to Work for 6 years in a row! We hire smart and talented people and get out of their way. As a principle-based organisation, we have a flat structure with no hierarchy. By focusing on our five principles and not getting caught up in red tape, we trust you to get the job done! Focused on long-standing and trusted relationships, the Client Experience team works closely with clients to truly understand their business needs and wants – in turn bringing the best of Mantel’s value propositions to add value above and beyond. Within our Client Experience, the Client Solutions team is focused on delivering the best possible outcomes for our clients, leveraging Mantel’s full suite of technology solutions. About the role We are seeking a dynamic Solutions Consultant to join our team working within our client solutions team. This role is pivotal in understanding our clients' business and technology landscapes, identifying and solutioning business challenges by building the business case to pave the way for implementation and change. The ideal candidate will possess business acumen, strong structured problem solving, a solid technical background, strong relationship & presentation skills, and the ability to navigate ambiguity while effectively managing senior and executive stakeholders. Your day-to-day 1) Understanding Client needs: Ability to identify and articulate client business problems or opportunities and how technology can enable value creation. Experience and understanding of progressive technologies underpinning AI Transformation across Digital, Cloud, Data &/or Security with the ability to derive high level solutions from these technologies. Conduct assessments of clients' existing environment, and influence on strategies and solutions that will drive tangible business value. Break down complex challenges into tangible solutions including solution design, business case and delivery planning. Identify opportunities for improvement and innovation. 2) Design and Deliver Client Solutions: Design tailored and innovative solutions that meet the specific needs across a diverse range of technologies, being able to prototype or demo solution concepts. Uplift business processes, operating models and ways of working driving tangible outcomes. Collaborate with Mantel’s technology teams to ensure the feasibility and effectiveness of proposed solutions and the ability to deliver outcomes that meet client needs and wants. Ability to articulate high-level estimates (ROM) and advise on commercial or execution risk of the solutions. 3) Relationship and Stakeholder Management: Build strategic, trusted and long-standing relationships with clients. Establish relationships with the Mantel teams, including peers, leaders, technical and delivery teams. Act as a trusted advisor, providing advisory support throughout the sales and implementation phases of client engagement. Work with technology partners to facilitate solutions with third-party solutions, i.e., AWS, Google, Microsoft, Snowflake, Databricks. Communicate complex technical concepts clearly and effectively to both technical and non-technical stakeholders. Manage stakeholder expectations and address concerns promptly and professionally. Use professional judgement while treating colleagues and clients with respect and compassion, and a demonstrated ability to display our Mantel principles 4) Pre-Sales Activities: Engage in pre-sales activities, including preparing and delivering compelling presentations and demonstrations that meet client needs. Develop a deep understanding of the client’s business, the broader industry and outcomes they are trying to solve. Develop and present proposals, and other sales-related documentation. Work closely with the sales team to align technical solutions with business goals. Support strategic pursuits. What you’ll need to be successful: Experience with building Enterprise-grade AI solutions Experience in professional services Background and experience in one or several of our core technical domains, Cloud, Digital, Data or Security. Executive level written and verbal communication skills, inclusive of the development of strategies and proposals for endorsement by executive teams and boards. Demonstrated ability to build and maintain relationships with senior leaders and executives. Excellent communication and stakeholder management skills. Ability to navigate ambiguity and adapt to changing circumstances. At Mantel, we want you to be yourself. We trust our team members to use their professional judgment while treating colleagues and clients with respect, compassion, and professionalism in alignment with our five principles. You take ownership, always stepping up to help and prioritising your teammates. You're also a clear, kind communicator who makes sound decisions based on good judgemen t. What you can expect from us: We believe in unique experiences for all. Our My Deal program allows you to tailor your yearly plan, with the support of your Leader, to decide on what’s most important to you. That might be extra professional development, extra annual leave, time to work on your side hustle, or something else completely different! One size does not fit all. You’ll get all the tools you need to hit the ground running including a new phone, laptop & swag. A true investment in your AI-first career. We are a fully AI-enabled consultancy and provide you with the tools to lead. This includes access to the Mantel AI Gateway, our secure, centralised platform with multiple AI models, plus a dedicated monthly budget and a safe environment to experiment and innovate. You’ll be genuinely supported by an organisation that cares about not only you but your family as well, Mantel offers Flexible Personal Leave options for those unplanned moments in life. We support a flexible hybrid approach to working which is guided by our principles; we trust each other to “make good choices” about the best workplace locations for the requirements of the project, role and client. This can change based on our client needs. We know you won’t have one job for life. At Mantel, we believe in supporting our team to take their career in a direction that aligns with their passions. We have internal opportunities across Cloud, Data, Digital, Delivery & Security. Our elite partnerships are a direct result of our deep platform mastery. For you, this means you'll be working alongside teams with the highest levels of technical expertise and tackling the most complex, high-profile projects on the market. Check out our partner awards and recognitions here . Mantel is a certified Family Inclusive Workplace, which means we are committed to improving your wellbeing at work through leading practices on flexible work, parental leave, family care and family wellbeing We value a diverse workplace and strongly encourage people from all backgrounds and minority groups to apply. Department Client Experience Role Client Solutions - Strategy and Consulting Locations Melbourne, Sydney Remote status Hybrid Employment type Full-time