Senior Software Engineer – Customer Solutions

Description Navina is a fast-growing, award-winning AI startup revolutionizing patient care. Recognized as a Calcalist “Top 50 Startup,” Best in KLAS for Clinician Digital Workflow, and MedTech’s “Best Overall Informatics Solution,” we are on a mission to transform the way clinicians interact with patient data right in the moment of care. As the only clinical AI copilot built specifically for the entire value-based care workflow, Navina helps clinicians deliver proactive, empathic care while reducing administrative burden. Trusted by top medical groups across the U.S., our platform drives improved outcomes, better financial performance, and higher clinician satisfaction. The company recently raised $55 million in series C by Goldman Sachs. We’re scaling fast and looking for a Senior Software Engineer – Customer Solutions to join our growing team. In this role, you’ll play a key part in working directly with customers, solving complex technical challenges, and building tailored solutions that extend Navina’s product capabilities across enterprise healthcare organizations. This is a remote role, requiring comfort with working US hours. If you're excited about AI technology, passionate about healthcare innovation, and thrive in a fast-paced environment, this is your opportunity to join a mission-driven team making a true impact on the lives of physicians and patients. Responsibilities Investigate and resolve code-level bugs for issues escalated by the support team, ensuring timely, high-quality fixes for our customers. Design, build, test, and deploy customized customer-specific solutions based on Navina’s product architecture and capabilities. Work closely with engineering teams in Israel to learn the product deeply, collaborate on enhancements, and help drive new custom capabilities as needed. Support the customer success and technical support teams by troubleshooting complex, multi-layer issues involving data flows, business logic, integrations, and UI behavior. Build support-focused internal tools that improve efficiency, visibility, and troubleshooting workflows across support and success teams. Contribute to process improvements for escalations, custom work, and handoff to other engineering teams. Maintain high-quality documentation and clear communication with internal stakeholders. Leverage AI to accelerate finding problems and building solutions, as well as for documentation and testing of the changes. Requirements Strong hands-on software engineering background (backend, frontend, or full-stack), with Python, Typescript and Node experience. Ability to quickly learn new domains , debug across the stack, and deliver fast, reliable solutions across data pipelines, business logic, and UI layers. Excellent collaboration and communication skills — able to work effectively with engineering, customer success, and technical support teams. Comfortable being customer-facing when needed: explaining issues, gathering requirements, or understanding customer context. A proactive, ownership-driven approach: you thrive in ambiguous situations and enjoy taking initiative. US-based, with strong preference for Eastern Time Zone to maintain strong overlap with teams in Israel Nice-to-Haves: Experience supporting production SaaS systems or working with technical support/escalation teams. Experience building internal tools or automation for support/debugging workflows. Experience working in healthcare, AI, or data-rich environments. Familiarity with distributed teams and remote collaboration. Why Join Us Work on impactful, customer-critical work where your contributions directly enhance customer satisfaction and product reliability. Be part of a fast-moving, collaborative engineering environment working closely with teams across the US and Israel.