Description
Senior Software Engineer (Full Stack)
Location:
Boston, MA (Hybrid)
Department:
Software Engineering
Position Summary
Grand Circle Corporation is the leader in international travel, adventure, and discovery for Americans aged 50+. Headquartered in Boston, MA, with more than 45 offices globally, more than two million Americans have traveled with our award-winning travel brands: Grand Circle Travel, Overseas Adventure Travel, and Grand Circle Cruise Line.
We are expanding our Traveler Relations Center (TRC) digital teams to support our growing contact center and are seeking a Senior Software Engineer (Full Stack) to help design and deliver technical improvements for one of our most important customer touchpoints: our customer sales and support experience.
This is an opportunity for an engineer who enjoys solving complex challenges, building scalable systems, and creating exceptional digital experiences that directly impact customers and internal teams.
Why You'll Love This Role
Drive Real Change
Play a key role in modernizing and evolving our contact center platforms while directly influencing customer and agent experiences.
Innovate with Modern Technology
Work with cloud platforms, integrations, AI-enabled technologies, and modern engineering tools.
Build for the Future
Help create scalable solutions that support automation, smarter customer interactions, and future growth.
Own Your Impact
Take ideas from concept to production while influencing engineering standards and technical direction.
Collaborate and Grow
Work across teams, mentor peers, and continuously expand your skillset in a fast-moving environment.
What You'll Do
Technical Leadership & Solution Design
Own end-to-end delivery of applications and integrations from design through implementation and support
Design scalable, secure, resilient, and maintainable solutions
Review requirements, technical designs, and code to improve quality and long-term supportability
Participate in architecture discussions, code reviews, and technical sizing
Contribute to technical roadmaps and continuous improvement efforts
Challenge assumptions and introduce innovative approaches
Development & Execution
Lead full software development lifecycle activities including design, development, testing, deployment, and maintenance
Build integrations supporting customer self-service and streamlined workflows
Help establish foundations for AI-enabled capabilities and automation
Enhance CI/CD pipelines and Infrastructure as Code practices within Azure
Maintain operational excellence through monitoring, troubleshooting, and reliability improvements
Collaboration & Mentorship
Mentor engineers through coaching and thoughtful technical guidance
Partner with business stakeholders, contact center teams, and vendors
Support Agile delivery practices and continuous improvement initiatives
Collaborate with globally distributed teams
Qualifications
Required
5–8+ years of experience in full-stack software engineering
Strong experience with C#/.NET (or Java)
Experience with modern JavaScript/TypeScript frameworks such as React or Angular
Experience building APIs and backend services
Strong SQL and relational database experience
Experience with Git workflows and CI/CD practices
Experience building solutions in Azure or other cloud platforms
Understanding of SOLID principles, design patterns, automated testing, and secure coding practices
Experience supporting production applications and operational health
Bachelor's degree in Computer Science or equivalent experience
Experience working in Agile environments
Preferred
Contact center technology experience
Experience with CCaaS platforms such as Genesys, NICE, Five9, or AWS Connect
Experience leading cloud migration initiatives
Azure, AWS, or GCP certifications
Total Rewards
The base salary range for this role is
$140,000–$160,000 annually
for employees based in Boston, MA. Final compensation may vary based on experience, skills, internal equity, and geographic location.
In addition to base compensation, this role is eligible for an annual incentive bonus and a comprehensive benefits package including:
Health & Wellness:
Comprehensive medical, dental, and vision coverage, on-site gym access, wellness programs, and group fitness classes
Time for You:
Generous PTO, 11 paid holidays, Summer Fridays, and parental leave benefits
Travel More, Spend Less:
Travel discounts including 50% off trips for employees and a companion
Your Future, Secured:
401(k) with company match, life insurance, and disability coverage
Continuous Growth:
Tuition assistance, leadership development opportunities, and international exposure
Extra Perks:
Commuter benefits, FSA options, pet insurance, volunteer time off, and additional employee discounts
To learn more, please visit our websites at
www.gct.com
,
www.oattravel.com
and
www.grandcirclefoundation.com
.