Senior ServiceNow Developer

About the team The Enterprise Applications Engineering team builds and supports the internal platforms and tools that help Zillow employees work more efficiently. This team partners across Product, People, Technology, and Engineering to deliver scalable, secure solutions that improve day-to-day productivity across the company. About the role Join Zillow as a Senior ServiceNow Developer and help shape the internal systems that power how work gets done. In this role, you’ll design and deliver scalable ServiceNow solutions, partner with cross-functional stakeholders to solve business problems, and influence engineering standards that improve employee productivity, platform reliability, and long-term maintainability across Zillow. You Will Get To Lead the design, development, and delivery of scalable ServiceNow solutions that improve employee productivity and support Zillow’s internal business operations. Serve as a senior technical expert for the ServiceNow platform by setting engineering standards, reviewing code, and mentoring teammates. Design and support integrations between ServiceNow and other enterprise systems using REST and SOAP APIs. Partner with product managers, business analysts, and stakeholders to translate business needs into technical solutions and guide tradeoff decisions. Improve engineering practices through automation, testing, DevOps principles, and CI/CD approaches within the ServiceNow ecosystem. Monitor platform performance and use analytics and reporting to identify trends, improve efficiency, and support system reliability. Contribute to Agile planning, estimation, and delivery to help the team ship high-quality features on time. Drive operational excellence by identifying root causes, reducing technical debt, and recommending scalable improvements across the platform. This role has been categorized as a Remote position. “Remote” employees do not have a permanent corporate office workplace and, instead, work from a physical location of their choice, which must be identified to the Company. U.S. employees may live in any of the 50 United States, with limited exceptions. In California, Connecticut, Maryland, Massachusetts, New Jersey, New York, Washington state, and Washington DC the standard base pay range for this role is $160,900.00 - $257,100.00 annually. This base pay range is specific to these locations and may not be applicable to other locations. In Colorado, Hawaii, Illinois, Minnesota, Nevada, Ohio, Rhode Island, and Vermont the standard base pay range for this role is $152,900.00 - $244,300.00 annually. The base pay range is specific to these locations and may not be applicable to other locations. In addition to a competitive base salary this position is also eligible for equity awards based on factors such as experience, performance and location. Actual amounts will vary depending on experience, performance and location. Employees in this role will not be paid below the salary threshold for exempt employees in the state where they reside. Who you are You have a bachelor’s degree in Computer Science, Information Technology, a related field, or equivalent practical experience, along with significant hands-on experience as a ServiceNow Developer in a senior or lead individual contributor capacity. You bring strong knowledge of ServiceNow platform architecture, administration, and core capabilities, with experience across modules such as ITSM, HRSD, Integration Hub, and Virtual or AI Agents. You have deep technical expertise in JavaScript, Glide API, Script Includes, Business Rules, UI Policies, UI Actions, ACLs, and Flow Designer. You have experience building scoped applications, automating testing with ATF, and designing complex integrations using REST and SOAP APIs. You understand ITIL processes and have experience working in Agile or Scrum environments. You use data and platform insights, including Performance Analytics and Reporting, to improve system performance, reliability, and efficiency. You are a strong communicator and problem solver who can work independently, manage multiple priorities, mentor others, and build effective partnerships across teams. Here at Zillow, we value the experience and perspective of candidates with non-traditional backgrounds. We encourage you to apply if you have transferable skills or related experiences. Get to know us At Zillow, we’re reimagining how people move—through the real estate market and through their careers. As the most-visited real estate platform in the U.S., we help customers navigate buying, selling, financing and renting with greater ease and confidence. Whether you're working in tech, sales, operations, or design, you’ll be part of a company that's reshaping an industry and helping more people make home a reality. Zillow is honored to be recognized among the best workplaces in the country. Zillow was named one of FORTUNE 100 Best Companies to Work For® in 2025 , and included on the PEOPLE Companies That Care® 2025 list, reflecting our commitment to creating an innovative, inclusive, and engaging culture where employees are empowered to grow. No matter where you sit in the organization, your work will help drive innovation, support our customers, and move the industry—and your career—forward, together. Zillow Group is an equal opportunity employer committed to fostering an inclusive, innovative environment with the best employees. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. If you have a disability or special need that requires accommodation, please contact your recruiter directly. Qualified applicants with arrest or conviction records will be considered for employment in accordance with applicable state and local law. Los Angeles County applicants: Job duties for this position include: work safely and cooperatively with other employees, supervisors, and staff; adhere to standards of excellence despite stressful conditions; communicate effectively and respectfully with employees, supervisors, and staff to ensure exceptional customer service; and follow all federal, state, and local laws and Company policies. Criminal history may have a direct, adverse, and negative relationship with some of the material job duties of this position. These include the duties and responsibilities listed above, as well as the abilities to adhere to company policies, exercise sound judgment, effectively manage stress and work safely and respectfully with others, exhibit trustworthiness and professionalism, and safeguard business operations and the Company’s reputation. Pursuant to the Los Angeles County Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.