Senior QC Manager

About EVC The Everybody Votes Campaign, established in 2015, is a national coordinating body focused on narrowing the voter registration gap in communities of color. We are committed to creating a more representative democracy by building and supporting large scale, long term voter registration in communities of color. We partner with local organizations to support accessible, successful, and high quality voter registration programs that expand access to our democracy for people in communities of color. ABOUT THE OPPORTUNITY EVC seeks a Senior Quality Control Manager to support our voter registration quality control systems in order to maximize civic engagements in communities of color. This role is ideal for someone with a strong handle on the ins and outs of voter registration programs, quality control, a deep attention to detail, and excellent communication skills with a variety of partners and communities, including technical and non-technical individuals. Experience working in data and technology with groups that connect with traditionally underrepresented communities is highly valued, and a premium is placed on a practical problem solving approach that prioritizes minimum viable solutions on tight timelines. The Sr. Quality Control Manager will report to the Sr. Director of Technology and Quality Control. WHAT YOU WILL DO IN YOUR ROLE Oversee quality control systems Managing communications for quality control processes: Approving or rejecting quality control flags prior to them being sent on to groups Performing weekly deep dives of quality control data for each group in area of support Building lessons learned from above processes into strategic recommendations for QC work in future cycles Creating performance reviews for VR canvassers as necessary Manage process for identifying and implementing new, innovative systems that EVC has not performed before for future cycles Support partners in quality control decision making Leading on performance review systems for partners and EVC’s program and leadership staff and managing processes for other high-level decisions Supporting partners in accessing voter registration data and doing QC investigations Providing weekly reporting about form quality to partners Auditing QC results and working with QC staff to improve QC accuracy Managing QC Trainings Train new partners on flag resolution, form quality, and performance review standards Conduct ongoing office hours to support quality control processes Collect and pass on feedback from partners about quality control processes CORE COMPETENCIES Growth mindset: Demonstrated ability to take and receive feedback professionally and gracefully from peers, staff, and supervisors. Relentlessly goal oriented: Enjoys working toward and achieving ambitious goals; willing to overcome any obstacle to meet goals with a proven track record of creating and managing comprehensive strategic goals. Cultural competency: Able to build relationships and collaborate with colleagues, partners, and stakeholders across multiple lines of identity difference. Remains focused on problem solving while balancing multiple priorities within a constantly evolving political environment: Demonstrated ability to stay focused on finding solutions amidst shifting priorities in the dynamic political landscape. Requirements for this Role: Demonstrated success managing or supporting technology/data projects , specifically those related to quality control systems or civic engagement Strong skills and experience communicating technical and statistical concepts to non-technical audiences, both in writing and verbally Experience working in an environment with multiple stakeholder relationships, as a member of a diverse, multidisciplinary team Strong attention to detail, ability to independently hit deadlines, excellent organizational skills 20% Travel Required: The role involves extensive travel, comprising 20% of the working time, to attend site visits, partner kickoffs, staff events, and to provide book closing supports Helpful but not required: Previous experience working in the fields of progressive organizing, civic engagement, or voting rights Previous experience canvassing or with field management Previous experience using progressive data platforms (such as Civis Platform) Previous experience working with Politech, Catalist, VAN, or other individual-level data used to target and implement civic engagement programs. With consideration for the fact that workloads evolve over time and that not all work related to this role is foreseeable, this role is responsible for other duties as assigned. Performance Metrics & Review Schedule Your first review will be 90 days after your start date, then a six-month check-in and a development review annually for the duration of your employment. If the results of a reviews are unsatisfactory, more frequent reviews may be scheduled to monitor improvements. If assigned improvement goals are not reached, a warning schedule may be implemented including the possibility of termination. BENEFITS AND CULTURE We offer flexible remote work and a generous benefits package, including: Flexible Paid Time Off 100% cost coverage of employee health benefit premiums Dedicated weekly “Flex Day” 401K with an automatic employer contribution regardless of employee contribution level $1000/yr toward Professional Development Free virtual therapy Stipend for ergonomic office setups Generous extended medical and personal leave All employees must be eligible to work lawfully within the United States upon the commencement of employment. The organization does not sponsor visa applications for prospective or current staff. This position is in a bargaining unit represented by the Washington Baltimore News Guild CWA. VACCINE REQUIREMENT Under applicable legal guidance, an employer like VRP may require its employees to be vaccinated against COVID19. The CDC has advised that vaccines are one of the most effective tools to protect employee health and prevent disease. The CDC further strongly recommends that all individuals eligible to receive a booster shot promptly do so. VRP requires all employees to be “fully vaccinated” with their vaccines against COVID19. ”Fully vaccinated” means a person has received all recommended COVID19 vaccines. Salary Range: $101,000 - $119,500 Our work is centered on creating a deeply inclusive and significantly more representative electorate. In order to be successful in this role, the candidate must have the cultural competence to successfully work with a diverse group of staff, partners, and stakeholders. We especially strongly encourage applicants with close ties to Black, Latinx, Indigenous, Asian American, Pacific Islander, non English speaking, disability, and LGBTQ+ communities to apply. We are proudly an Equal Opportunity Employer.