Senior Project Manager(Night Shift)

Job Purpose Job Purpose The Senior Project Manager oversees day-to-day project activities and ensures that production and project objectives are met including budgetary and KPI requirements. The position also regularly collaborates with teams to discuss open and emerging business issues for assigned accounts as well as to make recommendations for improvements and support their implementation. The Senior Project Manager may oversee the activities of junior team members including work allocation. About Transform At RWS, we enable the world’s largest enterprises to communicate with global audiences through cutting-edge language technology, AI-driven solutions, and expert services. Our RWS Transform division empowers organizations to accelerate digital transformation, scale global content, and unlock growth in every market. Job Overview Key Responsibilities Define, monitor, and report on client satisfaction metrics and account KPIs while ensuring a positive client experience. Manage day-to-day client relationships and act as the primary escalation point for client and project-related issues. Proactively identify, communicate, and offer solutions to client concerns and operational challenges. Lead client post-mortems and support continuous improvement initiatives to enhance service delivery and reduce risk. Collaborate with project teams, Technical Services, Quality Assurance, and cross-functional stakeholders to develop and maintain custom client workflows. Engage and educate clients on new initiatives, process improvements, projects, and services through meetings and presentations. Ensure timely and professional responses to client requests and communications. Lead and coordinate standard, complex, and strategic projects including budgeting, scheduling, resource allocation, and work assignments. Participate in quotation preparation and approve quotations as required. Ensure compliance with ISO requirements, quality standards, deadlines, budgets, and delivery expectations. Identify, communicate, and mitigate production risks to minimize operational issues and project delays. Oversee project and account kick-offs, project reporting, internal post-mortems, and process improvement activities. Review project Profit & Loss reports and implement corrective actions for budget variances where necessary. Ensure timely processing of purchase orders and invoices and escalate payment-related issues when required. Collaborate with cross-functional teams on CAPA activities, root cause investigations, and escalation management. Support team oversight and escalation handling during absence of the (Associate) Program Manager. Work closely with Supply Chain and Quality Assurance teams to support resource planning and ensure high-quality deliverables. Coordinate external resources including purchase order creation and performance feedback. Ensure project resources have the necessary tools, information, and updates related to schedule or scope changes. Partner with Account Management and Business Development teams to achieve KPIs and support account growth opportunities. Identify and communicate account risks, opportunities, and critical activities to relevant stakeholders. Support implementation of approved account initiatives and participate in account-related meetings and presentations. Gather forecasting information to support production planning, budgeting, efficiency, and quality improvement initiatives. Mentor and support junior staff and project team members in daily project activities. Assist in workload allocation and resource utilization across project teams. Recommend and support process improvements to enhance efficiency, quality, and profitability. Perform additional duties as assigned to support successful project delivery and operational effectiveness. Skills & Experience Bachelor’s degree or equivalent in a relevant field. 5+ years of project management experience in the localization/translation industry. Experience in client service, account management, and team leadership. Proficiency in CAT tools such as TRADOS and publishing tools like InDesign/FrameMaker. PMP certification and multilingual proficiency are a plus. Strong leadership, communication, and stakeholder management skills. Excellent problem-solving, decision-making, and organizational abilities. Ability to manage multiple priorities in a fast-paced environment. Detail-oriented with strong quality and process improvement focus. Ability to work independently and collaboratively across teams. Experience handling escalations, risk management, and root cause analysis. Maintain confidentiality and professional judgment with minimal supervision. Manage client relationships, satisfaction metrics, and account KPIs. Act as escalation point for client and project-related issues. Lead client meetings, presentations, workflow improvements, and post-mortems. Coordinate projects including budgeting, scheduling, and resource allocation. Ensure compliance with quality standards, timelines, budgets, and ISO requirements. Identify and mitigate project risks while driving operational efficiency. Review project financials, purchase orders, invoices, and forecasting activities. Collaborate with cross-functional teams including QA, Supply Chain, and Business Development. Support account growth initiatives and business development activities. Mentor junior team members and support workload management. Drive continuous improvement initiatives to enhance quality, efficiency, and profitability.