Senior Professional Services Consultant

Wolters Kluwer Tax & Accounting Scandinavia is looking for a Senior Professional Services Consultant who will help customers maximize the value of their investment in the Wolters Kluwer suite. In this role, you will use your industry experience to challenge and shape customers’ business practices, delivering added value and a high standard of customer service. This role is particularly exciting because you will work with a variety of clients and projects - no two days are the same. You will deliver engaging training sessions, both remotely and on-site, and support customers during system implementation, ensuring a smooth onboarding experience and a strong start. You will build strong relationships with clients and collaborate across teams including marketing, development, sales, and customer service, gaining a broad understanding of the business and how our solutions support clients’ processes. This role is a great fit for experienced accountants, tax consultants, or auditors who are curious about life beyond traditional client work and want to apply their expertise to solutions that make everyday work easier and more efficient. This position is based in Copenhagen and offers a hybrid work arrangement, with two days per week in the office and three days working remotely. What You Will Do: Successfully deliver professional services across the Wolters Kluwer Suite of products. Deliver structured and engaging onsite and online trainings and consulting services, both customized at the client’s office or online and open sessions where all our clients can join. Maintain and develop training materials and training videos. Conduct analysis for customers' needs of our professional services to assist with providing appropriate solutions. Build solid customer relationships. Engage in continuous improvement of our professional services. Support the wider business in understanding our products and services as required and deliver internal training where required to support the development of colleagues. Work with online platforms such as Teams, Camtasia, Eleven Labs etc. Other responsibilities: Support the sales team in sales meetings as a product specialist. Work together with product specialists in the development teams to catch and learn new features and give input from customers to preferred development. Also sometimes take part of the testing phase when releasing a new version. With your expertise in our products and industry, provide help to our customer service team in more complex client questions and write and maintain knowledge articles for our support portal. Support our marketing team with content for articles within your domain expertise. You Have: Experience in the tax , auditing , and/or accounting industry. Strong IT skills, with demonstrable evidence of working with various common office systems and remote communications technology. Proficiency in Danish and English , both verbal and written. Experience in conducting training (nice to have). Experience of creating training content either classroom or digital (nice to have). Experience with Wolters Kluwer’s product suite, e.g., Årsafslutning, Skat Nova, Revision (nice to have). Skills & Competencies: Excellent professional communication and presentation skills, both written and verbal. Ability to quickly absorb detailed product information and explain complicated concepts in a simplified way. Understand customer requirements and adapt style and content to suit. Self-starter, with the ability to quickly learn new skills and adapt to new technologies. First class organization skills, ability to use time well and deliver work on the agreed time frame. Strong team player with values which support a ‘Win as a team’ ethos, with the ability to work on your own initiative. The role requires that you are able to travel to clients occasionally. Approximately 3-4 days per month. What We Offer: Hybrid work & flexibility: work remotely up to 3 days per week (home office) (= 8 days a month in the office) with flexible working hours. Work abroad flexibly: work from anywhere within the EU for up to 20 days within a twelve-month period. Support for development: E-learning via LinkedIn, online language training with goFluent, and other training and development opportunities. Development plans to help you steering your career path. Annual performance and salary reviews. Community and teambuilding events like the global code games, network events and Wolters Kluwer value days. #LI-Hybrid Our Interview Practices To maintain a fair and genuine hiring process, we kindly ask that all candidates participate in interviews without the assistance of AI tools or external prompts. Our interview process is designed to assess your individual skills, experiences, and communication style. We value authenticity and want to ensure we’re getting to know you—not a digital assistant. To help maintain this integrity, we ask to remove virtual backgrounds and include in-person interviews in our hiring process. Please note that use of AI-generated responses or third-party support during interviews will be grounds for disqualification from the recruitment process. Applicants may be required to appear onsite at a Wolters Kluwer office as part of the recruitment process.