Who We Are
Each of us at Yoodli has faced our own communication challenges — overcoming a lisp, freezing during a job interview, feeling anxious about speaking up. That shared empathy shapes a culture that's uplifting, inclusive, and deeply authentic. We value
humility
, a
bias for action
, and the belief that we
win together
.
Our team includes former employees from Google, Apple, Microsoft, Tableau, and beyond, united by a problem we've personally lived. We're headquartered in the heart of Seattle, and we're having a lot of fun along the way. Our culture is built on failing fast, iterating constantly, and taking bold bets.
We've raised
$60M
— including a $40M Series B led by WestBridge Capital — backed by Madrona, Neotribe, Cercano, and incubated at the Allen Institute for AI. We're valued at $300M and grew revenue 900% year-over-year.
Our customers include Google Cloud, Snowflake, Databricks, RingCentral, SAP, FranklinCovey, KornFerry, Sandler Training, Toastmasters, and many more — with learners in over 150 countries. Results speak for themselves: Google Cloud certified 15,000+ reps without scaling headcount. Snowflake recovered 1,200+ manager hours per quarter. Harness cut training review time by 75%.
We've been featured in TechCrunch, Axios, The Information, Forbes, Fast Company, and more.
Try the platform free at
yoodli.ai
.
TED Talk with our “Why”
Explainer on experiential learning
About the role:
Reports to:
Diana Cappello, Director Solutions Engineering
We’re hiring
Senior
Professional Services Consultant
to accelerate customer success post-sale by providing specialized, technical, and advisory support that goes beyond the standard Customer Success model.
In this role, you’ll scope and lead technical implementations and integrations, solve complex reporting workflows, and customize Yoodli to fit customer needs through roleplays, personas, and scorecards.
This role is perfect for someone who is eager to
roll up their sleeves as a technical problem solver
for Yoodli customers. If you like to build processes and structure to scale the company to new heights, this is for you. You’ll work closely with Customer Success, Support, and Sales Engineers, clarifying boundaries and delivering high-impact, billable work that drives adoption and outcomes. You will also design the Professional Services offering, process and possible future team.
What You’ll Do
Lead Technical Implementations
Own post-sale onboarding with a focus on LMS, HRIS, CRM, Convo Intelligence, SSO, and web embed integrations
Configure complex workflows and reporting solutions
Serve as the technical lead in customer rollout projects
Customize and Build Content
Create tailored roleplays, personas, and scorecards aligned with customer workflows
Ensure training and content are embedded and role-relevant for end users
Collaborate Across Teams
Work with CSMs (adoption and training), Support (technical troubleshooting), and Sales Engineers (pre-sales and scoping) to create a seamless customer experience
Clearly delineate responsibilities with other teams to reduce overlap and ensure efficiency
Define standard operating procedures
Collaborate on better professional services pricing and packages
You’re a Fit If You…
Have 7+ years of experience in
professional services, implementation consulting, or sales engineering
in SaaS
Are comfortable with both
technical configuration
(integrations, reporting workflows, system setup)
Thrive in cross-functional environments, balancing Customer Success, Support, and Sales Engineering touchpoints
Are eager and hungry to learn and teach—excited to share your expertise as a technical advisor while delivering immediate impact
Enjoy translating customer needs into scalable, high-quality solutions
Bonus Points
Prior experience with
LMS, CRM, or SSO integrations
Background in
sales engineering
or technical consulting
Exposure to customer-facing training or content customization work
Why Yoodli
Competitive compensation ($160,000 - $185,000) + meaningful equity
Full benefits: healthcare, dental, vision, 401k, flexible PTO
High-impact, mission-driven work with direct customer feedback loops
Work with a humble, driven, deeply collaborative team
A product you’ll use and believe in – every single week