General Information:
Job Title: Senior Product Owner
Location: Bengaluru, or Hyderabad, India (Remote India acceptable, must work IST with US overlap)
Job Type: FTE/Contract
Target Start Date: June 9, 2026
About Fulfillment IQ (FIQ)
Fulfillment IQ is a supply chain engineering and transformation company that helps brands, retailers, and 3PLs design, build, and scale high-performance logistics operations.
We work at the intersection of strategy, operations, and technology where we solve complex, real-world problems across warehouse design, automation, order management, transportation, and end-to-end supply chain execution.
Our teams combine deep domain expertise with strong technical capability, delivering outcomes through consulting, systems implementation, and proprietary platforms that accelerate time-to-value and reduce delivery risk.
If you enjoy working in complex environments, partnering closely with clients, and seeing your work make a tangible impact on how global commerce moves, this is the place where your skills and judgment truly come to life.
Role Overview:
FedEx is currently rebuilding its Developer Portal as part of a multi-quarter transformation initiative, internally referred to as “Next Chapter.” The product organization is based in the US and comprises five Product Managers.
The engineering team operates out of FedEx ACC in Hyderabad, consisting of 10 internal developers, 10 vendor-supported developers, and one architect.
The primary focus of this role is to act as a critical bridge between the US-based product organization and the India-based engineering team. While the product team defines strong epics and features, there is a clear need for dedicated ownership of execution coordination and story-level translation within the India team.
This Product Owner role is responsible for connecting both teams while working from the India time zone. The individual will collaborate closely with engineering, lead story grooming sessions, and translate product requirements into well-defined user stories aligned with engineering needs (including compatibility with Copilot-assisted workflows). They will ensure clarity in acceptance criteria and drive coordinated execution across the team.
The role is positioned as a contractor engagement via Fulfillment IQ, with day-to-day interaction managed directly with the client team.
This position is firmly focused on product ownership rather than Scrum Master or delivery management responsibilities. The ideal candidate should bring strong product judgment, along with the ability to serve as an effective cultural and communication bridge between the US product organization and the India engineering team.
Must Haves:
- 5–8+ years in Product Owner or Product Manager roles (not Scrum Master or BA who did PO work on the side)
- At least 3 years working on developer-facing products: developer portals, API platforms, SDKs, integration products, or internal developer platforms
- Working experience inside Indian corporate culture and the ability to navigate its communication and decision-making norms
- Proven track record of authoring user stories and acceptance criteria for technical/API features (not just consumer-facing features)
- Has personally run story grooming and sprint ceremonies as a core part of the job, not as a side responsibility
- Strong written and verbal English communication, with the ability to flex tone and method across cultural contexts
- Comfortable discussing system architecture and integration patterns with architects and engineering leads
- Proficient in Agile tools (Jira, Rally/Agility, or equivalent)
- Available to work IST hours with overlap into US working hours for product coordination
Key Responsibilities:
Story Grooming & Backlog Ownership
- Lead the Story Grooming ceremony each cycle: translate features into user stories, write clear acceptance criteria, and confirm acceptance criteria are met
- Develop and maintain a prioritized product backlog aligned to program objectives and stakeholder needs
- Author user stories in a structure that can plug into engineering workflows and AI coding assistants (GitHub Copilot)
- Ensure all delivered functionality is validated against defined acceptance criteria prior to release
Execution Coordination
- Coordinate execution across the 20-developer team in Hyderabad: track who owns each story, unblock work, and keep the cycle moving
- Operate within FedEx’s 10-week TI cycle cadence (FedEx is transitioning from SAFe)
- Communicate sprint status, risks, and blockers to program leadership in a timely and structured manner
Cross-Cultural Bridge & Stakeholder Management
- Partner with the 5 US-based Product Managers on epic and feature breakdown
- Act as the cultural and communication bridge between FedEx ACC engineering and the US product organization
- Serve as the primary point of contact between product management and engineering squads for scope, sequencing, and delivery questions
- Bring a system-architecture perspective into refinement and design discussions, partnering with the existing architect rather than replacing them
What Success Looks Like in the First 90 Days:
30 Days In
- Completed knowledge transfer from the outgoing Product Owner
- Has met the 5 US Product Managers, the architect, and the engineering manager
- Understands the current state of the Developer Portal, the “Next Chapter” direction, and the current TI cycle
60 Days
- Owns the Story Grooming ceremony as a regular cadence
- User stories are written and accepted into the engineering pipeline with clear acceptance criteria
- Coordination overhead between US PMs and India engineering is visibly reduced
90 Days
- First TI under their ownership closes on plan, or with clearly understood and documented variance
- Stories are written in a format that engineers consume cleanly and that supports Copilot-assisted workflows
- Trusted execution counterpart for the US product org, and trusted product voice for engineering in India
Nice to Have:
- Hands-on experience with REST API concepts, webhooks, authentication flows, or developer onboarding journeys
- Familiarity with developer experience (DX) best practices in documentation, sandbox environments, API reference
- Experience supporting a developer portal or API marketplace product
- Experience writing user stories structured for AI coding assistants (GitHub Copilot)
- Hyderabad-based or willing to travel periodically to the FedEx ACC office
- Prior experience operating inside a mixed-employee/vendor engineering team
Certifications (Preferred, Not Required):
- CSPO (Certified Scrum Product Owner) or PSPO (Professional Scrum Product Owner)
- SAFe POPM (SAFe Product Owner/Product Manager) will be useful given FedEx’s SAFe background and 10-week TI cycle cadence
- Any API-related certification (e.g., Postman API Fundamentals) would be a differentiator but not a screening gate
Why You’ll Love Working Here
At Fulfillment IQ, we don’t just build supply chain solutions—we build careers, friendships, and unforgettable experiences. As an equal opportunity employer, we celebrate diversity and are committed to creating an inclusive environment for all team members.
Here’s what makes working with us a rewarding experience:
Work That Matters
- Imagine being part of projects that reshape the supply chain industry and create real-world impact. Your work here won’t just meet expectations, it’ll set new ones.
Career Growth That Matters
- We’re serious about growth.
- Whether it’s training, mentorship, or new challenges, we’ll help you go from good to exceptional.
Flexibility to Thrive
- Whether you prefer working remotely, in a hybrid setup, or on-site, we offer flexible options to help you balance work and life effectively.
We Celebrate You
- From work anniversaries to team achievements, we value your contributions and celebrate milestones with thoughtful rewards like vouchers and team events.
A Collaborative Culture
- Work alongside some of the brightest minds in the industry. Our supportive and inclusive culture ensures every voice is heard, and every team member feels valued.
Perks you’ll appreciate
- Employee Health: In addition to the statutory Employees' State Insurance (ESI), we provide a comprehensive private health insurance plan for you and your family.
- Time Off: Our time-off policy includes statutory leave entitlements like earned leave and casual leave, as well as sick leave and public holidays.
- Retirement: We provide retirement savings through mandatory contributions to the Employees' Provident Fund (EPF), in addition to other company-offered plans.
- Professional Growth: We provide a dedicated learning and development budget to support your career growth.
- Flexible Work: We offer flexible work schedules and remote work options.
- Perks: We provide reimbursements for business travel, internet, and workstation expenses, as well as anniversary rewards and employee stock options (ESOP), where applicable
- Community engagement: You can participate in team events and in-person organizational meetups.
Life at Fulfillment IQ:
Fulfillment IQ is a company that values its people, and we work together as a team while being a remote company. Fulfillment IQ is an equal opportunity employer. We celebrate diversity, inclusivity, and are committed to creating a culture of equitable opportunities for all employees.
Learn More About Us
Website: fulfillmentiq.com
LinkedIn: Fulfillment IQ
Spotify: eCom Logistics Podcast Spotify
YouTube: eCom Logistics Podcast YouTube