Senior Product Manager (Member Experience)

About Dialogue Dialogue is the #1 virtual care provider in Canada. By developing our Integrated Health Platform🅫, we provide exceptional online health and wellness programs (primary care, mental health, iCBT, EAP, and wellness) to organizations that want to improve the wellness of their employees and families. When it comes to our work, we set the bar high. Together, we’re transforming health and helping millions improve their well-being. We’re firm believers that great people don’t settle on: Impact Community Growth Excellence Feel like you can make a difference? Good news, we saved you a seat! Come as you are. As a proud equal-opportunity employer, Dialogue is dedicated to creating a diverse and inclusive workplace for everyone. Qualified applicants will be considered regardless of citizenship, ethnicity, race, colour, religion, gender, gender identity or expression, sexual orientation, disability, age, or veteran status. Applicants who require specialized accommodation are encouraged to contact [email protected] . AI Disclosure Statement To ensure an efficient and fair review process, we utilize artificial intelligence tools to assist in the initial screening and assessment of applicants for this role. ⚠️ Recruitment Fraud Notice Dialogue only contacts candidates through official @dialogue.co email addresses. We never request payment, gift cards, or personal financial information at any stage of hiring, and we never extend an offer without a structured interview process. All open roles are listed exclusively at dialogue.co/en/careers . If you receive a suspicious communication claiming to be from Dialogue, do not respond — report it to [email protected] and verify the role on our official careers page. Your role as Senior Product Manager (Member Experience) Our passion is to help people improve their well-being. Reporting to Vanessa Jones, Director of Product, you will have the opportunity to shape the future of our products and drive innovation in a dynamic and collaborative environment within the Member Experience Product Stream. The mission of this stream is to improve the experience of Dialogue’s members, as measured by our Member Experience (MX) Score. As a Senior Product Manager at Dialogue, you will play a pivotal role in inspiring and leading your team to define and deliver high-impact projects that align with the company's business objectives of improving our member satisfaction. What you'll be doing Partner with Product, Engineering, Design, and cross-functional teams (Customer Support, Marketing, Clinical Operations) to identify and prioritize high-impact opportunities Own and manage the roadmap for your Scrum team Engage regularly with members (interviews, surveys, user testing) to understand needs and inform product strategy Work closely with engineering, design, and other product teams to ensure the successful delivery of product features and enhancements. Measure impact against user and business goals using analytics tools like Metabase Translate complex technical concepts into clear, user-friendly language, facilitating communication between various teams and key leaders among the company. We'd love to hear from you if you have 5+ years of product management experience delivering customer-centric products (B2C) at scale Experience applying AI tools to streamline analysis, generate insights, and accelerate product discovery workflows Excellent communication and interpersonal skills, with the ability to work effectively with cross-functional teams and stakeholders at various levels. Experience leading Scrum teams alongside Design and Engineering in a tripod structure Proficiency in product discovery processes, with experience working from product discovery to product delivery. Strong user focus with a drive to create meaningful impact Strong data-centric mindset, eager to analyze their product outcomes Demonstrated ability to manage ambiguity and uncertainty Humble confidence and an open-minded, flexible approach to problem-solving Please note that as we serve customers across Canada, bilingualism is an asset for this position . You may be required to communicate in French and English . At Dialogue, your well-being is our priority Taking care of others also means taking care of our team! Depending on your role and employment status , you could have access to the following benefits: Access to the Dialogue app and virtual mental health support for you and your family Fully funded insurance, a health spending account, dental coverage, and fitness reimbursement 4 weeks vacation, 9 wellness days, and 1 volunteer day Hybrid work: 3 days/week in our Montreal or Toronto offices, excluding remote roles Work abroad up to 4 weeks/year Incentive plans, referral bonuses & RRSP matching Learning via Coursera, external training budget & mentorship Optional parental leave top-up