Senior Product Manager

Wolters Kluwer’s Tax & Accounting division in APAC delivers authoritative political, tax and legal content to professional services firms and corporations across the region. The way these firms consume, integrate, and apply that content is changing rapidly. AI-powered workflows, agent-based systems, and new integration patterns like MCP (Model Context Protocol) are reshaping how professional content gets used in practice. We’re hiring a Senior Product Manager to own the development of the next iteration of our content offerings. Champion innovation, customer-centricity, and operational excellence to deliver market-leading expert solutions for legal, accounting, and political information professionals in a market where technology and competition are ever-changing. You will drive customer and business value by leading the strategy, development, and evolution of CCH iKnowConnect and CCH Parliament, ensuring alignment to wider commercial strategies to drive revenue and renewals. Key Responsibilities Product Innovation Work closely with the Associate Director, Content Solutions, to understand Wolters Kluwer’s strategic and commercial objectives and the evolving needs of tax, legal and political information markets. Define, communicate and lead a compelling and innovative product vision and strategy that aligns with those objectives and needs, and delivers on our financial goals. Champion the integration of emerging technologies to enhance product value and competitive differentiation, driving product adoption, usage and revenue growth. Stay current on AI delivery patterns: LLM integration, retrieval-augmented generation, MCP, agentic workflows. Use that knowledge to drive innovation that doesn’t merely keep up but leapfrogs the competition. Customer & Market Insight Deeply understand customer segments, pain points and workflow through direct customer engagement, research and data analysis in collaboration with the Go-To-Market (GTM) team. Run client discovery to understand use cases and business scenarios to inspire innovative product development, ensuring initiatives are grounded in validated customer problems, not assumptions or technology‑led solutions. Use qualitative and quantitative insights to validate desirability, viability, and feasibility of new product ideas and enhancements before they enter the roadmap. Ensure all new product ideas and enhancements drive commercial objectives. Sequence and prioritize client requests: what’s achievable now with existing infrastructure, what requires new investment, what needs a phased approach. Understand market trends and competitor insights provided by the GTM team and how they impact current and future product development. Use those insights to ideate and innovate solutions to bring to market to drive revenue goals. Product Development & Delivery In consultation with the Associate Director, Content Solutions and the Commercial Manager (R&L), own the end-to-end product lifecycle, from ideation and MVP definition through to launch, ongoing optimisation, and eventual sunset, working closely with Product Owners. Develop and maintain outcome-based product roadmaps to prioritise initiatives that drive measurable customer and commercial impact. Ensure robust release strategies, including beta programmes, phased rollouts, and feedback loops. Manage both an internal team of product specialists and a remote team of developers. Develop and maintain relationships with WK’s global technology and development teams and the North American product teams to identify technology and product developments that may be adapted for the APAC market. Collaborate cross-functionally with design, engineering, content, sales and GTM teams to deliver high-quality releases, launches and customer communications. Conduct internal and customer-facing webinars to demonstrate product features and functionality. Commercial & Customer Success Support the Commercial Manager (R&L) in annual, quarterly and monthly outcome-based planning, preparing business cases to secure internal capital funding for strategic initiatives (in consultation with the Associate Director, Content Solutions). Manage the capex and opex budget to maximize returns. Work with the Associate Director, Content Solutions, and Commercial Manager (R&L) to set, track and report on clear success metrics (customer adoption, retention, NPS, revenue, etc) for all initiatives with accountability for closing the loop between delivery, customer outcomes, and commercial performance. Monitor product performance, proactively identifying opportunities for improvement and intervening as needed. Partner with Customer Success, Sales, and Marketing to ensure go‑to‑market readiness, support effective product launches, and drive sustained adoption, engagement, and customer advocacy. Manage regular upstream reporting requirements with the Commercial Manager (R&L) incorporating customer insight and adoption learnings alongside financial performance. Team Leadership, Collaboration & Stakeholder Management Foster a high-performing, collaborative product team culture, ensuring alignment to vision, goals, and values. Engage with stakeholders across the business, including executive sponsors, content leaders, technology, and commercial teams to ensure product development is aligned with strategic goals. Work collaboratively with commercial leaders in the software portfolio to identify innovation opportunities and integrate content solutions into software products. What Success Looks Like: Wolters Kluwer APAC is acknowledged as a market leader in delivering innovative solutions. Customers and stakeholders clearly understand the value proposition and strategic direction of CCH iKnowConnect and CCH Parliament. Roadmaps are executed effectively and on time, with the team focused on initiatives that drive renewal and new sales. Product success is defined, measured, and communicated, with continuous improvement based on data and feedback. About You: Proven experience in product strategy and management, ideally in B2B SaaS or a professional services technology space. Tax, accounting, or legal domain experience is a plus but not required if you bring strong professional services or fintech context. Experience with AI-driven product development and AI implementation. You can talk to a client’s technology leadership about LLMs, APIs, retrieval-augmented generation, and agent architectures without reading from a slide. Familiarity with MCP or a track record of picking up new technical integration patterns quickly. You’ve operated in a global, matrixed organization and know how to get things done when your success depends on teams in other time zones and other reporting lines. Demonstrated ability to inspire and lead a team when delivering complex projects. You’re comfortable when the playbook doesn’t exist yet - clients are asking for things they can’t fully describe. You help them figure out what they actually need and then find a path to deliver it. You have a passion for innovation which is tempered by strong strategic thinking, analytical and problem-solving skills, and a commercial approach. You are flexible in your approach and take initiative rather than wait to be asked. Demonstrated ability to define and articulate a clear strategic vision in ambiguous environments, and to translate that vision into commercially viable, revenue‑generating deliverables that drive sustainable business growth. Strong communication and interpersonal skills with the ability to engage with customers and multiple stakeholders in a complex business. Our Values Wolters Kluwer continuously strives for an inclusive company culture in which we attract, develop, and retain high-performing, productive, engaged, and diverse talent to deliver on our strategy. As a global company, having a diverse workforce from different backgrounds, nationalities, races, genders, gender identities, ages, sexual orientations, physical disabilities, religions, expertise, and talents is of the utmost importance. We pride ourselves on our culture, which promotes inclusion, accessibility and flexible working arrangements. Culture and Benefits We care for our people and a part of that we offer: Flexible Working Arrangement – Work from Anywhere and Hybrid Working (promoting work life balance) Learning and Development opportunities Access to health and wellness programs Parental leave benefits that exceed legislative requirements The opportunity to work within a global organization with experienced leaders You can learn more about what we do by visiting our: Website : Wolters Kluwer Australia | Wolters Kluwer Meet the People: How the People of Wolters Kluwer Strive to Be The Difference | Wolters Kluwer Our Interview Practices To maintain a fair and genuine hiring process, we kindly ask that all candidates participate in interviews without the assistance of AI tools or external prompts. Our interview process is designed to assess your individual skills, experiences, and communication style. We value authenticity and want to ensure we’re getting to know you—not a digital assistant. To help maintain this integrity, we ask to remove virtual backgrounds and include in-person interviews in our hiring process. Please note that use of AI-generated responses or third-party support during interviews will be grounds for disqualification from the recruitment process. Applicants may be required to appear onsite at a Wolters Kluwer office as part of the recruitment process. Our Interview Practices To maintain a fair and genuine hiring process, we kindly ask that all candidates participate in interviews without the assistance of AI tools or external prompts. Our interview process is designed to assess your individual skills, experiences, and communication style. We value authenticity and want to ensure we’re getting to know you—not a digital assistant. To help maintain this integrity, we ask to remove virtual backgrounds and include in-person interviews in our hiring process. Please note that use of AI-generated responses or third-party support during interviews will be grounds for disqualification from the recruitment process. Applicants may be required to appear onsite at a Wolters Kluwer office as part of the recruitment process.