Senior Product Definition Engineer

Our world is transforming, and PTC is leading the way. Our software brings the physical and digital worlds together, enabling companies to improve operations, create better products, and empower people in all aspects of their business. Our people make all the difference in our success. Today, we are a global team of nearly 7,000 and our main objective is to create opportunities for our team members to explore, learn, and grow – all while seeing their ideas come to life and celebrating the differences that make us who we are and the work we do possible. Senior Product Definition Engineer – Onshape Reports to: Product Definition Engineer – Support Manager Location: Remote ( Must be in Mountain or Pacific time zones ) About the Role Onshape was built from scratch for the way today’s engineers, designers, and manufacturers really work, giving them secure and simultaneous access to a single master version of their CAD data, accessible using any web browser, phone, or tablet. The Product definition and UX team at Onshape is responsible for handling customer technical issues, fielding improvement requests, and answering questions about the product. As an integral part of the User Experience team, the Product Definition Engineer works alongside designers, developers, and the other customer-facing teams to solve users’ problems and suggest solutions to overcome design challenges both internally and externally. Preferred Skills Develop a deep knowledge of Onshape’s capabilities and stay up to date with constantly expanding feature-set. Provide technical assistance and expertise to users and report insights back to departments within Onshape. Provide high velocity email-based transactional support directly to Onshape commercial users. Treat support as a feedback mechanism to product development for how users use Onshape. Answer questions and provide appropriate resources to self-learning and educational content. Triage requests for new functionality and write specifications for new features. Reproduce and document software bugs and report them to development. Be an ambassador to the Onshape community on the Forum. Must Have Requirements Bachelor’s degree in Engineering 2+ Years of CAD experience 4+ Years of Mechanical engineering / Design experience Must be in Pacific or Mountain time zones PTC carefully considers a wide variety of factors when determining compensation. The anticipate d annual salary range for this position is between $87,000 - 115,000 . The salary range reflects a good-faith estimate of compensation at the time of posting. A ctual compensation may vary based on a candidate's skills, qualifications, experience, and location. Additionally, candidates may be eligible for a performance-based bonus. E mployee s also ha ve the opportunity to become a PTC shareholder through our employee share purchase program (ESPP) , which allows for the purchase of discounted PTC stock . Certain roles may also be eligible for participation in our equit y programs. E mployees may be eligible for medical, dental and vision insurance, paid time off and sick leave, tuition reimbursement, 401(k) contributions and employer match, flexible spending accounts, life insurance, disability coverage and , if you are an office-assigned employee, a generous commuter subsidy. All total rewards and benefits programs are subject to applicable plan eligibility and other terms and conditions. For more information about PTC’s comprehensive benefits, please visit our Careers Page . PTC recruits on a rolling basis. Candidates are considered as they apply, until the opportunity is filled. At PTC, we believe in the power of diverse ideas and perspectives. As a global company that values and respects all identities, cultures, and perspectives, we strive to create an inclusive PTC for ALL through an environment where everyone feels like they belong and are empowered to bring their true, authentic selves to work. Proud to be an Equal Opportunity Employer, we welcome applicants from all backgrounds and hire without regard to race, national origin, religion, age, color, ethnicity, ancestry, marital status, sex (including pregnancy), sexual orientation, gender identity, gender expression, genetic information, disability, veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations. It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability. PTC endeavors to make ptc.com/careers accessible to all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact PTC's Talent Acquisition team at [email protected]. This contact information is for accommodation requests only and cannot be used to inquire about the status of applications. Life at PTC is about more than working with today’s most cutting-edge technologies to transform the physical world. It’s about showing up as you are and working alongside some of today’s most talented industry leaders to transform the world around you. If you share our passion for problem-solving through innovation, you’ll likely become just as passionate about the PTC experience as we are. Are you ready to explore your next career move with us? We respect the privacy rights of individuals and are committed to handling Personal Information responsibly and in accordance with all applicable privacy and data protection laws. Review our Privacy Policy here ."