Senior Payroll Officer

Were Hiring: Senior Payroll Officer!

Looking for a role that fosters collaboration, creativity and career growth in a vibrant office environment? We got you covered!

We are currently on the lookout for a Senior Payroll Officer to join our team at Cloudstaff, the #1 workplace everywhere! Think you qualify for the role? Attach a 1-2 minute video intro and introduce yourself to us so we can meet you virtually. Attach this together with your updated CV to become a priority applicant!

Role: Senior Payroll Officer

Work Arrangement: Work from Home

Location: Any CS Branch - Ortigas / Makati / Bacolod / Cebu / Davao / Mabalacat / Angeles (Pampanga)

Schedule: Morning Shift

Key Responsibilities

Operational Leadership

• Own end-to-end payroll workflow delivery to ensure accuracy, timeliness, and compliance
• Monitor, manage, and enforce SLAs, proactively identifying and resolving capacity risks
• Oversee escalations and complex customer issues, ensuring high-quality outcomes
  
  

Quality & Process Excellence

• Implement and continuously refine robust quality control practices with our Process & Quality team
• Lead root-cause analysis, document findings, and implement preventive solutions
• Maintain and enhance standard operating procedures and knowledge assets
  
  

Scaling & Transformation

• Build and optimise scalable onboarding processes to reduce key-person dependency
• Act as the technical payroll SME as we transition toward a marketplace and tech-enabled delivery model
• Partner closely with Product & Engineering to improve workflows, automate manual tasks, and unlock efficiencies
  
  

People Leadership

• Develop, mentor, and upskill payroll specialists to maintain high performance
• Support hiring, onboarding, and capability development across the payroll team
  
  

Cross-Functional Collaboration

• Work closely with Customer Success, Implementations, and Quality to continuously improve service delivery
• Provide insights and operational feedback to influence roadmap and strategic priorities
• Are a proven operator with 3+ years of payroll leadership experience
• Are obsessed with execution and delivering high-quality outcomes at scale
• Set a high bar for accuracy, compliance, and consistency
• Love building scalable systems, workflows, and processes
• Have deep payroll operations and compliance experience (Australia & NZ ideal)
• Are detail-oriented but also able to think holistically and design systems
• Enjoy partnering with product teams to enhance tooling and automation
• Want to be part of building the future of payroll delivery in a modern, AI-enabled model
  
  

Bonus

• Have experience transitioning teams to marketplace, BPO, or distributed delivery models
• Have implemented or enhanced payroll platforms and automation
• Have worked in a startup or high-growth environment
• Have experience across multiple payroll systems and regional compliance environments
  
  

Qualification And Requirements

• 4+ yrs Australian payroll across modern awards / EAs
• Power-user of Employment Hero and or KeyPay (rules engine, custom GL, STP 2)
• Expert knowledge: award compliance, payroll tax (all states), super, portable LSL, workers comp, FBT
• Exposure to HRIS / Time and Attendance integrations (Tanda, Shiftcare, BambooHR) desirable
• Clear, confident Englishable to translate payroll jargon into plain language for customers & stakeholders
  
  

Non-negotiable Skills & Requirements

• 4+ yrs Australian payroll across modern awards / EAs
• Power-user of Employment Hero and or KeyPay (rules engine, custom GL, STP 2)
  
  

Perks & Benefits (Work From Home)

• Comprehensive health and life insurance on your 16th day of employment, covering 1 free dependent on the 16th day of employment
• Flexible leave credits which may be used for vacation, emergency and sick leaves
• Quarterly perks boxes for WFH staff, offering groceries and snacks to keep you fueled Superb and exciting Mid-Year Parties with items to give away and cash prizes!
• Endless opportunities for career advancement
• Annual Performance Review with Salary Increase
• We set you up for success with a company-provided PC/Laptop and fiber internet connection
• Tech-on-wheels Support
• Participate and join our CS Social Clubs and Special Interest Groups to connect with colleagues
• International career growth and connections
• Unlimited cash incentives for hired referrals
• Mental Wellness Employee Assistance program through Lifeworks
• In-house psychiatrist available to support employees' well-being
• Become part of the Employee Share Units program
• Cloudstaff Dream Points - To be used for bidding useful items like appliances, kitchenettes etc.
• Cloudstaff : Build Your Career, Anywhere
• Established in 2005, Cloudstaff is a leading outsourcing company that empowers businesses to thrive through smarter talent solutions. We're passionate about creating a work environment that fosters your professional growth and overall well-being.
• Why Cloudstaff is the #1 Workplace?
• Award-winning Culture: We're committed to building the #1 Workplace Everywhere, with a proven track record of staff engagement initiatives and industry recognition
• Invest in You: We support your development through comprehensive training programs, mentoring and opportunities for career advancement
• Thrive as an Individual: We offer a strong work-life balance with flexible schedules, meaningful perks and a collaborative team environment.
• To become a priority applicant, please share a 1-2 minute video introduction detailing you experience in this specific role. You can upload your video to the CSJobs platforms. Please use a clean, distraction-free background and speak clearly and articulately.