Senior Operations Support Manager EMEA

Position: Sr. Operations Support Manager

Datacenter Physical Security

Reports To: Regional Director of Security Operations

Location: Remote in EMEA

Role Summary:

• The Sr. Operations Support Manager (OSM) works closely with a top datacenter client director to provide focused regional end-to-end project management, data analysis, and presentation of results to regional and global executive-level clients.
• Sr. OSM is responsible for managing various regionally-based support roles across multiple disciplines. The successful candidate will be a highly motivated, energetic, and self-directed individual with excellent written and verbal communication skills.
• This is a highly independent role requiring intensive collaboration with both internal and client stakeholders and senior managers.

Essential Functions:

• Proactively manages direct reports, leading the team toward strategic goals and deliverables.
• Collaborate with the Regional Director of Security Operations (RDSO) and Regional Security Managers (RSM) to collect, review and submit weekly reports and trend analysis of significant security events to regional and global client leadership. Provide additional contextual discussion and explanation of the data when required.
• Manage and respond to requests for information from executive clients at the Director level and above.
• Coordinate with applicable stakeholders across the enterprise to collate, analyze, and present results.
• Acts as a liaison officer between Securitas leadership, client leadership and analysts. Delivers valuable feedback from the client to Securitas and vice versa.
• Project manages selected strategic initiatives designed to drive process improvements across the enterprise.
• Analyze the results of existing programs and impact of proposed changes and present findings to leadership.
• Present to large groups of internal and client stakeholders regarding status of projects, and data analysis of ongoing initiatives.
• Build frameworks and methodology for implementation of initiatives from the client.
• Regularly organize and facilitate meetings and provide status updates to the client.
• Update and create procedural documentation in collaboration with subject matter experts.
• Schedule, facilitate, and takes notes for client and internal meetings.
• Provide operational support as needed as assigned by the RDSO.
• Identify opportunities for process improvement and recommend changes to workflows and operating practices to improve efficiency.
• Supports the end-to-end process and project schedules for implementing security operations and EHS at new sites and site expansions, assisting with handover from construction to operational security.
• Maintain a “customer service” approach to problem solving and work with client to find solutions to questions or concerns.
• At the direction of the RDSO, perform other duties as assigned to ensure the overall success of the Datacenter Physical Security program.

The functions listed describe the business purpose of this job. Specific duties or tasks may vary and be documented separately. The employee might not be required to perform all functions listed. Additional duties may be assigned, and functions may be modified, according to business necessity.

• All assigned duties or tasks are deemed to be part of the essential functions, unless such duties or tasks are unrelated to the functions listed, in which case they are deemed to be other (non-essential) functions.
• Employees are held accountable for successful job performance. Job performance standards may be documented separately, and may include functions, objectives, duties or tasks not specifically listed herein.
• In performing functions, duties or tasks, employees are required to know and follow safe work practices, and to be aware of company policies and procedures related to job safety, including safety rules and regulations. Employees are required to notify superiors upon becoming aware of unsafe working conditions.
• All functions, duties or tasks are to be carried out in an honest, ethical and professional manner, and to be performed in conformance with applicable company policies and procedures. In the event of uncertainty or lack of knowledge of company policies and procedures, employees are required to request clarification or explanations from superiors or authorized company representatives.

Minimum Hiring Standards:

• Must be at least 18 years of age.
• Must have a reliable means of communication, such as cell phone.
• Must have a reliable means of transportation (public or private).
• Must have the legal right to work in the country the position is based out of.
• Must have the ability to speak, read, and write English.
• Must have a high school diploma, secondary education equivalent, or GED.
• Must be willing to participate in the Company’s pre-employment screening process, including drug screen and background investigation.

Education/Experience:

• Bachelor’s degree and two years of related experience required, or an equivalent combination of education and experience enough to perform the essential functions of the job, as determined by the company.
• Intermediate-level skill using Microsoft Office applications, including PowerBI, PowerPoint, Word, Excel, OneNote, Teams, and SharePoint.
• 2-4 years of project management experience.
• 1-3 years of people management experience.
• Certified Associate in Project Management (CAPM) or certification obtained within one year of hiring; Project Management Professional (PMP) certification preferred.

Special Requirements:

• Have a current passport or be able to obtain one.
• Able to travel (international or domestic, as required) approximately 10% of the time or more, occasionally with limited notice.
• Able to work evening or weekend hours when required, such as during an emergency or high-priority event.

Competencies:

• Excellent organizational skills and high attention to detail.
• Ability to manage assigned projects responsibly and deliver results on time.
• Thorough understanding of standard office procedures and practices.
• Proficiency with process documentation creation and revision.
• Demonstrated ability to quickly learn unfamiliar areas of the business.
• Competent writer with knowledge of spelling, grammar, and punctuation. Able to create and revise documentation with a variety of stakeholders.
• Strong presentation and communication skills, both verbally and written, and comfortable presenting in front of a large audience.
• Able to exercise independent judgment and decision-making skills, must have the ability to ask for clarification without prompting.
• Possess critical thinking, problem-solving, and conflict resolution skills.
• Ability to interact effectively at all levels and across diverse cultures.
• Ability to initiate/manage cross-functional teams and multi-disciplinary projects.
• Critical thinking, decision-making, and problem-solving skills.
• Capable of working under pressure while maintaining a professional image and approach with both internal and external customers.
• Ability to adapt to new and changing environments.
• Composure in dealing with authorities, executives, clients, staff and the public, occasionally under conditions of urgency and in high-pressure situations.
• Ability to thrive in a detail-oriented environment with quickly changing requirements.

Working Conditions And Physical/Mental Demands:

With or without reasonable accommodation, requires the physical and mental capacity to effectively perform all essential functions. In addition to other demands, the demands of the job include:

• Required ability to manage multiple tasks concurrently.
• Computer usage, which may include prolonged periods of data analysis.
• Handling and being exposed to sensitive and confidential information.
• Maintaining composure in dealing with authorities, executives, clients, staff, and the public, occasionally under conditions of urgency and in high-pressure situations.
• Regular talking and hearing.
• Frequent lifting and/or moving up to 10 pounds, and occasionally up to 25 pounds.
• Close vision, distance vision, and ability to adjust focus.
• May be required to use vehicle in the performance of duties.