Senior Operational Intelligence Developer

We are seeking a Senior Operational Intelligence Developer to join our collaborative team. This role focuses on implementing observability for key systems using tools like New Relic, IBM Tivoli, ServiceNow, etc.

If you are dedicated to observability development, we encourage you to apply.

Kindly note that this role supports remote work, but only from within Ukraine.

Responsibilities

• Setup New Relic agents on source systems and enable monitoring of KPIs
• Work closely with CTC teams to plan and configure log ingestion and parsing into New Relic from various sources
• Develop custom scripts to enable monitoring of unsupported applications and data sources
• Analyze log and metric data, build NRQL queries in New Relic to extract meaningful data
• Build dashboards in New Relic based on requirements and insights
• Ensure CMDB in ServiceNow has all relevant entities enabled with auto-discovery
• Create alerts in New Relic using best practices and integrate alerts with IBM NOI event management for automated incident creation in ServiceNow

Requirements

• 3+ years of experience in operational intelligence and observability
• Fundamental knowledge of RHEL and AIX OS
• Experience with New Relic platform and NRQL features
• Proficiency in scripting languages such as Bash and Python
• Familiarity with Observability and AIOps best practices
• Knowledge of SRE monitoring principles and approaches
• Basic knowledge of Azure Cloud and its services; understanding of monitoring in Azure Cloud; understanding of how Azure telemetry can be ingested into New Relic
• Flexibility and adaptability to meet changing client needs
• Troubleshooting mindset, self-motivated team player, and ability to take initiative and leadership for complex tasks
• Strong sense of accountability for efficiency, responsibility, and timely completion of work
• Ability to work independently without continuous supervision
• Collaborative and cooperative team player
• Strong written and verbal communication skills in English, meeting at least a B2 proficiency level

Nice to have

• Experience with IBM Tivoli Netcool
• Background in ServiceNow
• Knowledge of Azure Monitor

We offer

• With us you can:
  • Work on a flexible schedule remotely or from any of our comfortable offices or coworking spaces in Ukraine
  • Receive the necessary equipment to perform your work tasks
  • Change projects and technology stacks within EPAM
  • Gain experience in various business domains (Insurance, E-commerce, Healthcare, Finance, Travelling, Media, Artificial Intelligence, and more)
  • Relocation opportunities may be available for eligible candidates, depending on the role and openings at other EPAM locations
  • Participate in volunteer, charity programs and communities (both technical and interest-based)
• We focus on your professional growth:
  • You can plan your individual career path together with your manager
  • Receive regular feedback from colleagues
  • Improve your English for free with certified teachers (Speaking Clubs, client interview preparation courses, etc.)
  • Get the opportunity to undergo free training and certification in AWS, GCP, or Azure Clouds
  • Use the internal E-learn training program (18,200+ specialized training and mentoring programs)
  • Access corporate accounts on LinkedIn Learning, Get Abstract and other partner resources
  • Study at EPAM Solution Architecture School with the instructors who are practicing architects
  • Develop as a leader, join Delivery Management, Resource Management, Leadership Essentials school and more
  • Participate in internal communities (500+ meetups, technical discussions, brainstorming sessions, online events and conferences annually)
• What we offer:
  • Vacation and sick leave (including a sick leave without a medical certificate)
  • A wide range of Voluntary Medical Insurance programs providing both medical treatment and various preventive options (including sports activities)
  • Medical insurance for family members at corporate rates
  • Company support during significant life events (childbirth or adoption, marriage, etc.)
  • Support for psychological comfort: discounts on services from mental health specialists or coaches, thematic training
  • E-kids program - a free programming language training program for EPAMers' children

Kindly be advised that the set of benefits, including learning, certification, and other opportunities, may vary depending on the role you apply for. Our recruiter will be able to share more details about the specific opportunity during your general interview.

EPAM strives to provide its global team of over 62,350 professionals in more than 55 countries with opportunities for professional growth from day one of collaboration. Our colleagues are the source of EPAM's success, so we value cooperation, strive to always understand our clients' business and aim for the highest quality standards. No matter where you are, you will join a dedicated, diverse community that will help you realize your potential to the fullest.