Job Description
This is a remote position.
About InstaSafe
InstaSafe is a fast-growing B2B cybersecurity SaaS company focused on securing the future of work through Zero Trust security architectures. Our platform helps enterprises securely access applications, users, and data across hybrid, cloud, and on-prem environments using technologies such as Zero Trust Network Access (ZTNA), Identity & Access Management (IAM), Single Sign-On (SSO), Multi-Factor Authentication (MFA), endpoint controls, and network security enforcement.
We work with enterprises, system integrators, and service providers across regulated industries, enabling secure digital transformation at scale.
Role Overview
The
Senior Networking & Security Field Technical Engineer
is a senior individual-contributor role responsible for deep technical troubleshooting, customer environment analysis, and resolution of complex networking, identity, and security issues in production environments.
This role sits at the intersection of
customer deployments, field engineering, and advanced technical support
, and works closely with Product Engineering, Customer Success, and Solution Architecture teams. The engineer will handle escalated issues, replicate customer problems in lab environments, and contribute to continuous product reliability and operational excellence.
Duties & Responsibilities
Troubleshoot complex
networking, security, and identity issues
in customer production environments.
Perform deep diagnostics across
application access, network paths, authentication flows, and security controls
.
Replicate customer issues in lab environments and validate fixes with engineering teams.
Support
field deployments, upgrades, and critical customer incidents
.
Troubleshoot
Linux networking issues
using hands-on tools (tcpdump, packet analysers, netstat, logs).
Handle escalated cases end-to-end, including customer communication and closure.
Document root causes, fixes, and troubleshooting runbooks for internal use.
Requirements
Education & Experience
Bachelor’s degree in Computer Science, IT, or related field.
6+ years of hands-on experience
in networking, security engineering, or TAC / advanced support roles.
Core Technical Skills
Strong understanding of
TCP/IP, DNS, SSL/TLS, routing concepts, and traffic flows
.
Hands-on experience with
enterprise networking and security architectures
.
Practical troubleshooting experience with
Linux-based systems and networking
.
Experience with
identity systems
: Azure AD, ADFS, Active Directory, LDAP, SAML.
Working knowledge of
NGFWs, proxies, and secure access controls
.
Exposure to
DC/DR architectures and multi-cloud environments
.
Preferred / Good-to-Have
Prior experience in
field engineering or TAC environments
.
Exposure to
Zero Trust or application access platforms
.
Scripting or automation for diagnostics (bash, Python).
Benefits
Career Value Proposition
At InstaSafe, your work as a
Senior Networking & Security Field Technical Engineer
will have direct and visible impact on how enterprises securely operate in a Zero Trust world. You will work on real-world, complex customer environments—solving problems that sit at the intersection of networking, identity, cloud, and security.
You’ll gain deep exposure to modern cybersecurity architectures, collaborate closely with experienced product and engineering leaders, and play a critical role in shaping product reliability and customer trust as InstaSafe scales globally.
We offer a high-ownership, learning-driven culture with competitive compensation, comprehensive health insurance for yourself and parents (including OPD coverage for routine medical needs), and an environment designed for professionals who value
technical depth, accountability, and meaningful impact
while building mission-critical security products.