Senior Manager, Vendor Management

About Upstart At Upstart, we’re united by a mission that matters: to radically reduce the cost and complexity of borrowing for all Americans. Every day, we bring creativity, experimentation, and advanced AI to reshape access to credit, helping millions move forward financially with clarity and confidence. As the leading AI lending marketplace, we partner with banks and credit unions to expand access to affordable credit through technology that’s both radically intelligent and deeply human. Our platform runs over one million predictions per borrower using more than 1,800 signals, powering smarter, fairer decisions for millions of customers. But the numbers only hint at the impact. Every idea, every voice, and every contribution moves us closer to a world where credit never stands between people and their financial progress. We’re proudly digital-first, giving most Upstarters the flexibility to do their best work from wherever they thrive, alongside teammates across 80+ cities in the US and Canada. Digital-first doesn’t mean distant. We’re intentional about in-person connection through team onsites, planning sessions, and moments that spark creativity and trust. And whether you choose to work primarily from home or collaborate in-person from one of our offices in Columbus, Austin, the Bay Area, or New York City (opening Summer 2026), you’ll have the support to work in the way that works best for you. If you’re energized by tackling meaningful problems, excited to innovate with purpose, and motivated by work that truly matters, we’d love to hear from you. The Team: Upstart’s Secured Lending organization is building the first-line risk and control infrastructure that will support the next stage of growth across home equity line of credit, auto direct, and auto indirect dealer products. The team helps ensure secured lending products operate with clear governance, durable controls, high-quality execution, and readiness for bank partner and regulatory review. Vendor Management is the first-line function responsible for business oversight of the critical third parties and outsourced activities that secured lending depends on to originate, close, and service loans. The function works within Upstart’s enterprise third-party risk management framework to ensure vendor relationships are properly documented, monitored, escalated, and managed according to their risk and criticality. As the Senior Manager, Vendor Management at Upstart, you will build and lead this function end-to-end, reporting directly to the Head of Secured Lending. You will lead a small team and partner closely with Operations, Compliance, Legal, Technology, Product, Enterprise Risk, and business owners to establish the vendor oversight framework, monitoring cadence, issue management routines, and governance documentation needed to support a durable, exam-ready vendor management program. How you’ll make an impact Build and lead the secured lending first-line vendor oversight function, including the vendor inventory, risk-tiering approach, monitoring cadence, governance reporting, and escalation routines for critical third-party relationships. Own business oversight of critical vendors and outsourced activities across the third-party risk lifecycle, including due diligence support, contract and service-level tracking, performance monitoring, issue management, and termination or exit planning. Monitor vendor execution against contractual terms, service standards, data requirements, compliance expectations, and business controls, identifying trends that may create operational, regulatory, consumer impact, or continuity risk. Drive remediation of vendor performance issues by identifying root causes, aligning owners on corrective actions, tracking issue closure, and escalating material risks to business leaders, Compliance, Legal, Enterprise Risk, and other stakeholders. Maintain contingency, transition, and exit planning for critical third-party relationships, ensuring vendor dependencies are understood and managed before they create unacceptable concentration, continuity, or operational risk. Produce clear, inspection-ready vendor oversight documentation, including performance reporting, risk assessments, issue logs, business reviews, evidence packages, and executive summaries for bank partner and regulatory review Minimum Qualifications 7+ years of experience in third-party risk management, vendor management, financial services operations, operational risk, compliance, or a related function in a regulated financial services environment. Experience overseeing critical vendor relationships or outsourced business activities, including risk tiering, due diligence, ongoing performance monitoring, issue management, and contingency or exit planning. Experience managing vendor execution against contractual terms, service-level expectations, data requirements, control requirements, or business continuity standards. Experience identifying, escalating, and remediating vendor performance deficiencies, compliance findings, operational incidents, consumer impact risks, or fourth-party risks. Experience leading analysts, managing a vendor oversight function, or owning cross-functional third-party risk, operational risk, compliance, or financial services control programs. Preferred Qualifications Experience applying OCC, FFIEC, or equivalent bank regulatory expectations for third-party risk management, including risk-based oversight of critical vendors and outsourced activities in a regulated bank or bank-partner environment. Experience building or maturing a first-line vendor oversight program for a business unit, operating within a 2LOD or enterprise TPRM framework. Experience overseeing one or more of the following vendor or partner types in consumer lending: mortgage subservicers, loan origination system or technology platform vendors, dealer networks (including dealer due diligence and conduct monitoring), affiliate or fintech platform relationships, appraisal management companies, title and settlement providers, or credit reporting and data vendors. Knowledge of consumer lending operations, servicing controls, complaint or error resolution, credit reporting oversight, data quality, vendor controls, or consumer compliance risk. Skilled in producing exam-ready vendor oversight documentation, performance reports, risk assessments, issue tracking, governance materials, policies and procedures, and executive summaries. Position location This role is available in the following locations: Remote Time zone requirements The team operates on the East/West coast time zones. Travel requirements As a digital first company, the majority of your work can be accomplished remotely. The majority of our employees can live and work anywhere in the U.S but are encouraged to to still spend high quality time in-person collaborating via regular onsites. The in-person sessions’ cadence varies depending on the team and role; most teams meet once or twice per quarter for 2-4 consecutive days at a time. #LI-MidSenior At Upstart, your base pay is one part of your total compensation package. The anticipated base salary for this position is expected to be within the below range. Your actual base pay will depend on your geographic location–with our “digital first” philosophy, Upstart uses compensation regions that vary depending on location. Individual pay is also determined by job-related skills, experience, and relevant education or training. Your recruiter can share more about the specific salary range for your preferred location during the hiring process. In addition, Upstart provides employees with target bonuses, equity compensation, and generous benefits packages (including medical, dental, vision, and 401k). United States | Remote - Anticipated Base Salary Range $172,100 — $238,300 USD What you'll love At Upstart, our benefits are designed to support your health, financial well-being, family, and personal growth. Here’s what you can expect: Competitive compensation, including base pay, bonus opportunities, and annual equity grants that vest quarterly Retirement benefits to help you plan for the future, including a 401(k) or Group Retirement Savings Plan with a company match of $2 for every $1 contributed, up to $15,000 annually (USD in the US, CAD in Canada) Employee Stock Purchase Plan (ESPP) with discounted stock purchase options for eligible employees (US only) Comprehensive health coverage designed to support you and your family, including medical, dental, vision, and wellness resources for US and supplemental health coverage for Canada. Health Savings Account contributions from Upstart for eligible plans (US only) Income protection benefits, including life insurance and disability coverage for added financial security Paid time off, sick leave, and company holidays, in line with local requirements Paid family and parental leave to support caregiving and major life moments (duration varies by country) Family-centered benefits to support fertility, parenthood, and caregiving needs Employee Assistance Program (EAP) offering mental health support and life-centered resources Financial wellness resources, including access to financial planning tools and a financial concierge service (US Only) Annual wellness allowance to support your physical and emotional well-being and personal development, based on what matters most to you Annual productivity allowance to invest in relevant tools and resources you need to do your best work, no matter where you work from Connection and community through team events, all-company updates, and employee resource groups (ERGs) Onsite perks, including catered lunches and fully stocked micro-kitchens when working from one of our offices in the Bay Area, Austin, Columbus, and New York City (opening Summer 2026!) For roles based in Canada, please note that we are not currently able to hire in Quebec. Upstart is a proud Equal Opportunity Employer. Just as we are dedicated to improving access to affordable credit for all, we are committed to inclusive and fair hiring practices. If you require reasonable accommodation in completing an application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please email [email protected] https://www.upstart.com/candidate_privacy_policy