Senior Manager, Quality, Training and Enablement Operations

OUR MISSION We exist to create a more connected, compassionate, and confident experience for people with cancer and those who care for them. We make it easier to get answers, access high-quality care quickly, and feel supported throughout treatment and beyond. Today, Thyme Care is a market-leading value-based oncology care enabler, partnering with national and regional health plans, providers, and employers to deliver better outcomes and lower costs for thousands of people across the country. Our model combines high-touch human support with powerful technology and AI to bring together everyone involved in a person’s cancer journey: caregivers, oncologists, health plans, and employers. As a tech-native organization, we believe technology should strengthen the human connection at the center of care. Through data science, automation, and AI, we simplify complexity, improve collaboration, and help care teams focus on what matters most: supporting people through cancer. Looking ahead, our vision is bold: to become a household name in cancer care, where every person diagnosed asks for Thyme Care by name. If you’re inspired to make cancer care more human and to help reimagine what’s possible, we’d love to meet you. Together, we can build a future where every person with cancer feels truly cared for, in every moment that matters. WHAT YOU’LL DO This role owns the operating infrastructure of Thyme Care’s Care Delivery Quality, Training and Enablement org. You are the connective tissue across the org’s functions, ensuring that priorities are defined, progress is visible, and the right work gets done in the right sequence. You do not own a specific program vertical; you own how the org runs. Own the org-wide operating cadence: Design and maintain the QTE org’s execution rhythm, ensure that org-level priorities are aligned, that leaders have what they need to manage proactively, and that cross-functional commitments are tracked to closure. Own OKR definition and org-level metrics reporting: Lead the QTE org’s OKR planning process each cycle, partnering with the org leader to translate strategic goals into measurable objectives with clear baselines and targets. Own the reporting infrastructure and cadence that keeps leaders informed on progress, risks, and decisions needed. Serve as the person who structures the work so teams can execute it. Design and own the closed-loop quality-to-training process: Build and maintain the org-level process that ensures issues identified through quality review are systematically captured, routed to the right program owners, and converted into training development priorities. This role owns the process design and governance; managers execute within it. Lead and manage a portfolio of cross-functional operations initiatives: Apply rigorous program management discipline to a set of concurrent org-level projects, defining scope, milestones, owners, and success metrics. Track dependencies across QTE functions, remove blockers, and deliver measurable improvements to operational efficiency and program effectiveness. Build and maintain org-level program health dashboards: Own the dashboards and leading indicators that give QTE leaders visibility into org-wide adoption, program completion, quality metrics, and enablement impact. Ensure data is accurate, current, and surfaced to the right stakeholders at the right cadence. Drive workflow and process improvements across QTE: Identify friction points in how the org operates, including handoffs between quality, training, and enablement functions, and lead the process and tooling changes that fix them. Own stakeholder alignment and adoption, not just the design. WHAT YOU’VE DONE 6-8 years in operations or program management within a high-growth healthtech or complex service environment, with a track record of owning and shipping cross-functional work end-to-end. Strong program management fundamentals: you bring structure to ambiguous work, scoping projects clearly, building realistic plans, tracking dependencies rigorously, and holding teams to milestones without micromanaging. PMP, PgMP, or equivalent experience a plus. Experience owning OKR and metrics cycles at an organization level: you have led or co-led goal-setting processes, built reporting infrastructure, and held the line on what meaningful measurement looks like across multiple functions. Experience auditing programs and presenting strategic recommendations: you have assessed existing operations across multiple functions, identified systemic gaps with supporting evidence, and presented prioritized solutions to senior stakeholders that drive funding and action decisions. You have experience working across training, quality, and enablement functions, with an understanding of how these programs connect and where the operational seams tend to create friction. Hands-on operator: you don’t just design the plan. You execute it, troubleshoot it, and hold yourself accountable to the outcome. You keep several initiatives moving in parallel without losing fidelity, tracking details, flagging risks, and staying organized across competing demands. Process design and governance experience: you have built cross-functional workflows that require multiple teams to operate within a shared system, and know how to drive adoption and accountability without direct authority over every participant. Strong prioritization instincts: you consistently distinguish high-leverage work from noise, sequence tasks for maximum impact, and protect time for what actually moves the needle. Self-directed and self-motivated: you identify what needs to be done, create your own structure, and drive toward outcomes. Exposure to change management and rollout design: You know how to bring people along through operational changes, not just deploy them. WHAT LEADS TO SUCCESS Act with our members in mind. You understand that the operational health of the QTE org directly shapes the quality of development team members receive and, in turn, the experience of people with cancer. You keep that accountability at the center of every process you build. Move with purpose. You are biased to action. You identify what the org needs to run well, prioritize without being prompted, and keep cross-functional work moving at pace without waiting for a perfect mandate. Rigorous prioritization. You distinguish org-level work that moves the needle from work that just creates activity. You manage competing demands across multiple functions and initiatives without losing fidelity on any of them. Expertise in operations and program management. You bring structure to ambiguous problems, scope work clearly, and hold teams to milestones. You’ve built operating systems for complex orgs, not just managed individual projects. Comfortable with ambiguity. Rapid changes to strategy, priorities, and organizational structure don’t rattle you. You create your own clarity and move confidently even when the playbook is still being written. Self-motivated and self-directed. You identify what needs to be done, build your own structure, and drive toward outcomes independently. You hold yourself accountable to results, not just effort. OUR VALUES At Thyme Care, our core values guide us in everything we do: Act with our members in mind, Move with purpose, and Seek diverse perspectives. They anchor our business decisions, including how we grow, the products we make, and the paths we choose—or don’t choose. Our salary ranges are based on paying competitively for our size and industry, and are one part of the total compensation package that also includes equity, benefits, and other opportunities at Thyme Care. Individual pay decisions are based on several factors, including qualifications, experience level, skillset, and balancing internal equity relative to other Thyme Care employees. The base salary for this role is $140,000-165,000. The salary range could be lower or higher than this if the role is hired at another level. We recognize a history of inequality in healthcare. We’re here to challenge the status quo and create a culture of inclusion through the care we give and the company we build. We embrace and celebrate a diversity of perspectives in reflection of our members and the members we serve. We are an equal-opportunity employer. Be cautious of recruitment fraud , and always confirm that communications are coming from an official Thyme Care email.