Senior Manager, Performance Management

Change the way the world travels Join the GetYourGuide journey to connect people with unforgettable travel experiences around the world. Millions look to us for unique activities they can trust, and it’s all powered by our commitment to make every single journey extraordinary - including yours. Ready to unlock your potential with a community of fellow explorers? Find your next role at our Berlin HQ or one of our local offices around the globe, from New York to Bangkok. Head to getyourguide.careers to take the first step. Team mission We are seeking a Senior Manager, Performance Management for our Care Department. Reporting to the Global Director of Care, this role is integral to driving operational performance strategy, ensuring operational excellence, and fostering a high-performance culture within the team.This role will drive impactful change across the Care ecosystem, working collaboratively with cross-functional teams. You will leverage your expertise in analytics and workforce management to drive complex projects, manage escalated processes, and contribute to the strategic direction of the department. Your mission Strategic Leadership: Drive innovation, implementing new solutions or technologies that enhance Care experience and operational efficiency (including automation and AI). Performance Management: Set department KPIs, targets, and milestones. Contribute to broader GetYourGuide KPI target setting and achievement. Empower Care department with necessary operational analytics tools and insights for data driven decision making. Team Leadership: Build effective, talent-dense teams in the disciplines of Workforce management and Operations Analytics, empowering team members through stretch goals and growth opportunities. Collaboration and Influence: Work collaboratively across GetYourGuide departments ( including Financial Planning and Analysis, Data Platforms, and Data Analytics) influencing broader strategies and fostering collaboration to achieve key outcomes. Cultural Leadership: Model our Guiding Principles, promoting a respectful and inclusive work environment with curiosity, transforming challenges into opportunities for growth. Your toolkit Strong analytical skills and experience with business intelligence tools (e.g., Looker, Power BI). Track record of building operational performance visibility tools, structuring ambiguous data, and driving insights through hypothesis testing.( 5-7 yrs of experience) Proven experience in performance management, strategic leadership, and team building within a fast-paced environment. Workforce management experience a plus. Exceptional communication skills, with the ability to present complex data findings to cross-functional teams. Demonstrated ability to lead transformative innovation and drive win-win collaboration efforts. An understanding of strategies affecting Care and the ability to lead improvement initiatives. How we’ll make your career journey extraordinary Annual personal growth budget and mentorship programs for continuous learning and development Work from anywhere in the world for 30 days per year A hybrid working approach with three days of in office collaboration (Mon, Tue, Thur) and two days of optional at home focus time. Opportunities to collaborate and socialize with team members through quarterly team events and yearly company-wide events Monthly transportation and fitness budget Discounts for you, your friends, and family on GetYourGuide activities Language reimbursement program Health and wellness benefits And more… How to apply Submit your CV/resume in English using the form below. For tips and insights into our hiring process and culture, check out ‘ how we hire ’ and ‘ life at GetYourGuide ’. If you have any further questions, please don’t hesitate to get in touch at [email protected] . We’re an equal opportunities employer Our commitment is that every qualified person will be evaluated according to their skills regardless of age, gender identity, ethnicity, sexual orientation, disability status, or religion. Please refrain from including your picture and age with your application. #LI-Hybrid