Senior Manager of Professional Services

Posted Friday, April 4, 2025 at 5:00 AM For more than 30 years, ECI Software Solutions has been providing industry-specific, cloud-based business management software and services to small and medium-sized businesses. With divisions focused on manufacturing, wholesale/retail distribution, building and construction, and field service, ECI's solutions integrate into every aspect of a customers' business to help them level the playing field, run day-to-day operations more efficiently, and free them up to focus on what matters most. It’s how business gets done. Who is ECI? At ECI, our mission is to enable the entrepreneurial spirit of small and medium-sized business owners. But ECI doesn’t simply deliver amazing software solutions; we also have an award-winning company culture. We offer competitive benefits focused on employee well-being, including paid volunteer time off! We have been named by Achievers on its prestigious 50 Most Engaged Companies To Work For list for the last five years. We have received international recognition for our high levels of employee engagement through Certification as a Great Place to Work six years in a row. Our culture of creativity, innovation, and leadership has garnered over a dozen International Business Awards (Stevie®). Come join a worldwide team with a strong culture of inclusion, professional development, and collaboration. To apply for this position, please attach a detailed resume that demonstrates your qualifications and skill set pertaining to this position. Applications without a resume will not be considered. Job Summary The ECI Professional Services Team is charged with providing world class service delivery to thousands of new and growing clients each year. The team is responsible for defining, designing, delivering, and deploying ECI’s solutions via our rockstar team of Professional Services Consultants and Project Managers. The Senior Manager of Professional Services will serve a critical role as a senior leader and change agent within the North American PS organization. Overseeing the M1delivery function within our Manufacturing Rest of World (RoW) vertical, this leader is responsible for analyzing, refining, and implementing processes that take our consulting organization to the next level, while simultaneously delivering world class results to our customers. Essential Job Duties Responsible for defining the client needs, developing processes and proposals to meet those needs, as well as overseeing the implementation of the complete project solution. Oversees the development and implementation of detailed technology solutions for clients using company products, outsourced solutions , or proprietary tools/techniques. Performs in a people management capacity, mentoring and coaching the consulting team to success Manages the profitability, scalability, and health of the M1 Consulting team via a data-driven approach Leads dynamically and drives issues to resolution with a measured and cross-functional approach Leadership Scope: Leads the M Consulting Team, aligning resources and expertise across a large portfolio of new and aftermarket projects Will oversee a team of 11, split between Implementation Consultants and Project Managers Will manage team performance against dashboards and KPIs, and present routinely on outcomes, trends, resource needs, and profitability/margins Decision-Making: Focuses on long-term strategic planning and organizational vision. Makes high-level decisions impacting the team’s strategic direction and profitability. Manages change adeptly and without hesitation, inspiring others to embrace new ways of doing business and to constantly challenge the status quo Requires minimal oversight and is comfortable acting autonomously given a high-level direction or intent Responsibilities: Operationally owns and executes on all leadership and management of the M1 Consulting practice, working alongside the Senior Director of Professional Services and SVP of Professional Services to achieve all core goals Ensures alignment with the Professional Services team’s OKRs and KPIs Implements management processes that drive data-driven visibility into goal vs. achievement Establishes cross-functional relationships with Product Management, Development, Sales, and Account Management to successfully manage the health and growth of the business Mentors and grows subordinate team members, espousing a world class culture of learning and development Manages the forecasting process for revenue delivery on a weekly basis Feeds a winning culture that attracts, retains, and grows top talent Qualifications Required Education: Bachelor’s Degree Preferred Education: Master’s Degree Years of Experience: 10 – 15 years Specialty/Industry Experience: Manufacturing ERPs Management Experience Preferred #LI-REMOTE #LI-AS1 In addition to our competitive salary and award-winning culture, we offer an excellent benefit package. We even offer our employees a day off to serve their community! Our company core values are our “CODE”: Crave Greatness, Own the Outcome, Deliver Awesome and Embrace Community.