Senior Manager, Incident Response

About Us Sophos is a cybersecurity leader defending 600,000 organizations globally with an AI-driven platform and expert-led services. Sophos meets organizations wherever they are in their security maturity and grows with them to defeat cyberattacks. Its solutions combine machine learning, automation, and real-time threat intelligence with frontline human expertise from Sophos X-Ops to deliver advanced, 24/7 threat monitoring, detection, and response. Sophos offers industry-leading managed detection and response (MDR) alongside a comprehensive portfolio of cybersecurity technologies — including endpoint, network, email, and cloud security, extended detection and response (XDR), identity threat detection and response (ITDR), and next-gen SIEM. Together with expert advisory services, these capabilities help organizations proactively reduce risk and respond faster, with the visibility and scalability needed to stay ahead of evolving threats. Sophos goes to market with a global partner ecosystem, including Managed Service Providers (MSPs), Managed Security Service Providers (MSSPs), resellers and distributors, marketplace integrations, and cyber risk partners, giving organizations the flexibility to choose trusted relationships when securing their business. Sophos is headquartered in Oxford, U.K. More information is available at www.sophos.com . Role Overview ソフォスのインシデントレスポンスチームでは、アドバイザリーサービス事業を拡大するため、各チームやインシデントレスポンス／レディネスコンサルタントと連携するシニアマネージャーを募集しています。インシデントレスポンスシニアマネージャーは、アドバイザリーサービス事業内のIRマネジメントチーム、IRチームリーダー、インシデントレスポンダー、インシデントレディネスコンサルタントと協力し、コンサルティング業務全般を統括します。業務内容は、予防的な取り組み（能力構築や脅威ハンティングなど）から、事後対応としてのインシデント／侵害対応まで多岐にわたります。サービス提供の質向上やコンサルティングスキルに関するチームメンバーへの指導、および顧客と直接連携して課題や障害を解決することも、この役職の重要な役割です。候補者には、契約案件への従事（請求可能業務の割合は最低15％）が求められます。 採用候補者には、インシデント対応能力の開発、管理、運用、トレーニング、演習、ワークショップの実施経験が求められます。また、脅威アクターが一般的に使用する戦術、手法、手順に精通している必要があります。組織がインフラやデータのセキュリティを確保しようとする際に直面する要因や制約について熟知していることが不可欠です。オンコール（プライマリ／サポート）対応が求められます。 The Sophos Incident Response team is looking for a Senior Manager who will work with various Sophos teams and Incident Response\Readiness consultants to grow the Sophos Advisory Services practice. The Incident Response Senior Manager will work with the IR management team, IR team leads, incident responders, and incident readiness consultants within the Sophos Advisory Services practice to oversee all consulting matters. Deliverables may be proactive (e.g. capability building or threat hunting) or reactive incident/breach response. Mentoring team members on service delivery excellence and consulting skills, as well as working directly with customers to resolve any blockers/issues, is a key component of the role. The candidate will be expected to work on engagements with a minimum requirement of 15% billable work. The successful candidate will have experience in developing, managing, and operating incident response capabilities, conducting training, exercises, and workshops, and will be familiar with tactics, techniques, and procedures commonly employed by and used to thwart threat actors. Familiarity with the drivers and constraints that organizations are working with and against while trying to secure their infrastructure and data is a necessity. On call (primary / support) is required. What You Will Do IRコンサルタントのチームを統括し、複数の顧客やチームにまたがるプロジェクト業務を調整する。 採用、研修、従業員のパフォーマンス管理、能力開発など、人材管理のあらゆる側面を担当する。 IRコンサルティング 案件の成功および全体的な遂行責任を負う。 調査、範囲特定、封じ込め、是正措置の各段階において顧客を指導し、顧客のサイバーセキュリティインシデントへの対応を直接主導・管理する。 ソフォスの顧客がサイバーセキュリティインシデントに備えるためのインシデント対応準備活動を主導・管理する。 経営陣、リソースコーディネーター、プロジェクトマネージャー、営業、セールスエンジニアリング、製品、マーケティング、オペレーション、その他のデリバリー部門を含む、社内の他のステークホルダーと緊密に連携する。 デリバリーガバナンス、方法論、ベストプラクティス、手順、およびその他のプラクティスイニシアチブを監督、確立、改善する。 顧客満足度に関する課題や戦略的プロジェクトについて、エスカレーションおよび解決の窓口となる。 チーム内のスキルギャップを把握し、その解消に向けたアクションプランを作成する。 主要業績評価指標（KPI：稼働率、コンサルティング事業の成長、案件管理）を追跡し、安定した案件量と適切な人員配置を確保する。 顧客の経営陣に対し、高品質な書面および口頭による報告、プレゼンテーション、提言、調査結果を提供する。 ブログ記事や講演活動などを通じて、業界における思想的リーダーシップを発揮する。 経営陣会議、部門横断会議、営業会議などに定期的に参加する。例えば、四半期業績レビュー（QBR）、経営陣向けブリーフィング、業績報告やスコープ策定のための会議など。サイバーインシデント対応分野における専門知識を持つ専門家として貢献する。 シニアリーダーやグローバルプラクティスリーダーとデリバリーコンサルタントとの間の、技術面および管理面における連絡役を務める。 プリセールスの機会を特定し、割り当てられた他のプリセールス案件を支援する。（顧客と連携し、CISOオフィス、CSIRT、IT部門への対応方法について助言を行う） 専門団体、業界誌、ネットワーキング、関連トレーニングやセミナーを通じて、最新の業界動向、公開情報、新技術に関する情報を常に把握する。 インシデント対応に関して 、 顧客、同僚、上司、および経営陣と効果的にコミュニケーションをとる。 インシデント対応チームのリーダーやコンサルタントを指導・育成する。 Manage teams of IR consultants to coordinate engagement work across multiple customers and teams. Responsible for all aspects of people management, including recruiting, training, employee performance management and development. Responsible for the success and the overall delivery of IR consulting engagements. Directly lead and manage customer cyber security incidents by guiding customers through investigation, scoping, containment, and remediation. Lead and manage incident readiness engagements that help prepare Sophos customers for a cyber security incident. Work closely with other internal stakeholders, including leadership, the Resource Coordinators, Project Managers, Sales, Sales Engineering, Product, Marketing, Operations, other delivery practices. Oversee, establish, and improve delivery governance, methodologies, best practices, procedures, and other practice initiatives. Act as a point of escalation and resolution for customer satisfaction issues and strategic projects. Understand skill gap on teams and create action plans to improve these gaps. Track Key Performance Indicators KPI (utilization rates, consulting growth, engagement management) to ensure a steady case load and proper staffing. Produce high-quality written and verbal reports, presentations, recommendations, and findings to customer management. Demonstrate industry thought leadership through blog posts and other public speaking events. Participate in leadership, cross-functional and sales meetings on a regular basis. For example, QBR’s, Executive Briefings, business performance and scoping calls. Serve as subject matter expert in a cyber incident response area. Serve as a technical/managerial liaison between the senior/global practice leadership and the delivery consultants. Identify pre-sales opportunities and assist with other pre-sales opportunities assigned to you. Stay abreast of current industry trends, public disclosures and new technology through professional associations, trade journals, networking, and associated training and seminars. Effectively communicate with clients, peers, leadership, and executives on the topic of incident response. Mentor incident response team leads and consultants. What You Will Bring コンサルティング環境におけるチームリーダーとしての経験。 組織におけるインシデント対応調査の実施・管理、および標的型脅威の調査経験。 標的型攻撃に関する深い理解を持ち、侵害を受けた組織向けにカスタマイズされた戦術的・戦略的な是正計画を策定できること。 優れた技術的コミュニケーション能力（口頭および書面）を有し、経営陣への報告経験があること。また、危機的状況下においても、顧客と協力して複雑なセキュリティ課題を解決する意欲があること。 部門横断的なチームを共通の目標に向けて牽引する能力。 グローバル、リモート、多文化のチームでの勤務経験。 厳しい時間枠の中でタスクの優先順位付け、委任、完了を行い、期限を守る能力。 細部への高い注意力と優れた分析能力 。 優れた対人スキル、自発的、積極的、意欲的、チームプレーヤーであること。 結果重視かつ顧客志向であること。 問題解決において、率先して行動し、適切な判断を下す能力。 関係者との対立を効果的に管理し、交渉できること。 マトリックス型のコンサルティング環境において、技術チームを指導・率いた経験。 【 応募要件 – （WANT 】 情報セキュリティ分野での10年以上の実務経験。 サイバー保険会社や法律事務所での業務経験。 サイバーセキュリティに関連する専門学位、または同等の実務経験。 GCFA、CISA、CISSPなどの技術 資格または専門資格があれば尚可 。 Team leadership experience in a consulting environment. Experience conducting and managing incident response investigations for organizations, investigating targeted threats. Strong understanding of targeted attacks and able to create customized tactical and strategic remediation plans for compromised organizations. Strong technical communication skills (oral and written) including experience briefing executive management and desire to work with clients to solve complex security issues, including at times in crisis situations. Excellent verbal and written communication skills with experience briefing executive management. Possess a desire to work with clients to solve complex security issues, including at times of crisis. Ability to drive cross functional teams towards a common objective. Experience working with global, remote, multi-cultural teams. Ability to prioritize, delegate and complete tasks within tight timeframes to meets deadlines. High attention to detail with strong analytical skills. Strong interpersonal skills, self-starting, proactive, motivated, team player. Results orientated and customer focused. Ability to demonstrate initiative and good judgment in resolving issues. Effective at managing conflict and negotiating with stakeholders. Experience mentoring and leading technical teams in a matrixed consulting environment. Fluent Japanese and business level English Desired 10+ years of information security experience. Experience working with Cyber Insurers and Law Firms. Professional degree relevant to cybersecurity or equivalent work experience. Technical or professional certifications, such as GCFA, CISA or CISSP, are a plus. #B2 #LI-Remote Ready to Join Us? At Sophos, we believe in the power of diverse perspectives to fuel innovation. Research shows that candidates sometimes hesitate to apply if they don't check every box in a job description. We challenge that notion. Your unique experiences and skills might be exactly what we need to enhance our team. Don't let a checklist hold you back – we encourage you to apply. What's Great About Sophos? · Sophos operates a remote-first working model, making remote work the primary option for most employees. However, some roles may necessitate a hybrid approach. While we are a remote first organization, applicants must have legal authorization to work in the jurisdiction where the position is posted, without requiring employer sponsorship. · Our people – we innovate and create, all of which are accompanied by a great sense of fun and team spirit · Employee-led diversity and inclusion networks that build community and provide education and advocacy · Annual charity and fundraising initiatives and volunteer days for employees to support local communities · Global employee sustainability initiatives to reduce our environmental footprint · Global fitness and trivia competitions to keep our bodies and minds sharp · Global wellbeing days for employees to relax and recharge · Monthly wellbeing webinars and training to support employee health and wellbeing Our Commitment To You We’re proud of the diverse and inclusive environment we have at Sophos, and we’re committed to ensuring equality of opportunity. We believe that diversity, combined with excellence, builds a better Sophos, so we encourage applicants who can contribute to the diversity of our team. All applicants will be treated in a fair and equal manner and in accordance with the law regardless of gender, sex, gender reassignment, marital status, race, religion or belief, color, age, military veteran status, disability, pregnancy, maternity or sexual orientation. We want to give you every opportunity to show us your best self, so if there are any adjustments we could make to the recruitment and selection process to support you, please let us know. Data Protection If you choose to explore an opportunity, and subsequently share your CV or other personal details with Sophos, these details will be held by Sophos for 12 months in accordance with our Privacy Policy and used by our recruitment team to contact you regarding this or other relevant opportunities at Sophos. If you would like Sophos to delete or update your details at any time, please follow the steps set out in the Privacy Policy describing your individual rights. For more information on Sophos’ data protection practices, please consult our Privacy Policy Cybersecurity as a Service Delivered | Sophos