Senior Manager, eCommerce Payments & Fraud

Creating a world where pets live longer, healthier lives, from their very first meal. Learn more about our brands. We’re Looking For A(n): Senior Manager, eCommerce Payments & Fraud Location: Hybrid (El Segundo, CA and/or Burbank/North Hollywood, CA) What You’ll Be Doing: The Senior Manager of eCommerce Payments & Fraud owns how Golden Pet Brands transacts across all digital properties. This system-thinking role leads the company’s payments strategy, fraud prevention, chargeback management, payment gateway performance, and vendor negotiations. Reporting to the VP of IT, the role partners with Finance, Marketing, and Product to optimize checkout conversion, reduce payment risk, and drive innovation in emerging commerce capabilities. *Occasional off-hours availability may be required to support business needs. Own the company’s fraud prevention program including team management, tooling, rule design, vendor management, and fraud performance reporting. Lead chargeback and dispute strategy including representation processes and card network compliance. Manage payment gateway performance, authorization rates, decline recovery, and cost optimization. Oversee processor relationships (Braintree, CyberSource, PayPal) and future partners Lead vendor evaluations and RFPs for gateways, fraud platforms, and checkout technologies. Build reporting dashboards for payment performance, chargebacks, and fraud trends. Evaluate emerging commerce technologies, including BNPL, in-ad checkout, and real-time payments. Drive partnerships with CRO and marketing teams to pursue continuous improvement within our payment ecosystems Own resolution of payment processing-related incidents (platform outages, anomalies) Point-person ownership of PCI DSS compliance including SAQ completion (with explicit SAQ types: A, A-EP, D), evidence collection, and QSA/ISA coordination Facilitates cross-functional remediation with IT Security, Finance, and Legal; attestation submission to banks and card networks PCI DSS v4.0.1 version awareness and impact assessment Qualifications (Note: We strongly encourage you to apply even if you don’t tick ALL of these boxes.): Strong operational knowledge of payment gateway management, authorization optimization, and chargeback operations. Experience designing fraud prevention strategies and managing fraud analytics teams. Deep understanding of subscription commerce, retry logic, and payment lifecycle management. Ability to build financial models and dashboards for payment performance. Experience managing vendor relationships and negotiating processor agreements. Required Education: Bachelor’s Degree or equivalent experience. Required Experience: 7+ years in eCommerce payments with at least 5 years managing a payments function. Experience operating fraud prevention and chargeback management programs. Experience with payment gateways, A/B testing frameworks, and commerce analytics platforms. Preferred Experience: Bachelor's Degree, experience with FPA, Decision Manager, and other platform fraud management systems. Golden Perks & Benefits: Comprehensive healthcare coverage – We cover 100% of premiums for medical, dental, and vision plans for employee-only plans. Annual bonus We match up to 3.5% of your 401k contributions , ensuring your retirement savings grow alongside your career. 6 paid sick and mental health days, an Employee Assistance Program, free weekly yoga and meditation classes, and additional mental health benefits, because we take a holistic approach to your well-being. Invest in your future with our Employee Stock Ownership Plan , where company contributions fund your retirement plan with company stock. Learn more. Reimbursements for a portion of personal cell phone and internet usage for eligible employees. Professional development opportunities with mentorship, continuous learning programs, and performance-based pay increases, empowering you to progress and excel in your career. Through our charity sponsorships, you can make a positive impact on communities worldwide. We’ve donated over $9 million to date. Potential for quarterly KPI bonuses. The base salary range is $117,000-$146,000, plus bonus potential. The posted salary range in this job posting reflects data based on California's cost of labor analysis. This salary range is subject to change per state; please click here to find the pay differential in your state of residence if the role is remote. Salary is based on a wide range of factors that include relevant experience, knowledge, skills, other job-related qualifications, and geographical location. We will consider for employment all qualified applicants with criminal histories in a manner consistent with applicable law. A Note to Recruiting Agencies: At Golden Pet Brands, we handle all hiring through our internal Talent Acquisition team. Occasionally, we might use staffing or recruiting agencies to support our internal team in finding the right candidates. Agencies are not authorized to contact our hiring teams directly to present candidates. Our internal Talent Acquisition team is responsible for all candidate presentations to our hiring managers. Golden Pet Brands will need written approval and a signed agreement before submitting any candidate info for a specific job opening. Without this, we won’t pay any fees for placements. Thank you for your understanding. Candidate Safety: The safety of our candidates is our highest priority. When looking for a job, please be aware of cyber criminals, fake domains, and fraudulent job offers. Golden Pet Brands recruiters will only contact applicants from our official company e-mail domain, ( [email protected] or [email protected] ) or through our internal Applicant Tracking System, Greenhouse. In addition, Golden Pet Brands recruiters will never send you checks, or ask you to disclose personal financial details. If you receive any suspicious communications regarding an open position or a job offer, please contact Golden Pet Brands directly at [email protected] to verify its validity. Click here to learn more about general internet safety and our hiring practices.